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Director Of Client Success Jobs in Raleigh, NC (NOW HIRING)

IQVIA, Inc.

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

... Director to lead a high-performing, patient-centric client services program. This role is responsible for overseeing program strategy, operations, and team performance in support of a large ...

IQVIA

Director of Client Services

Durham, NC

$150K - $165K/yr

Director, Client Services Programs We are seeking aDirectorto lead a high-performing, patient ... Provide leadership and direction to managers and staff, fostering a culture of accountability ...

IQVIA

Director of Client Services

Durham, NC

$150K - $165K/yr

Director, Client Services Programs We are seeking aDirectorto lead a high-performing, patient ... Provide leadership and direction to managers and staff, fostering a culture of accountability ...

Bierman Autism Centers

Director of Client Safety

Cary, NC · On-site

$90K - $100K/yr

We're looking for an experienced Director of Client Safety to build, own, and continuously ... What Success Looks Like Successful leaders in this role will: * Build an enterprise safety system ...

Veradigm

Expert Client Success Manager

Raleigh, NC

The Expert CSM seeks to ensure robust adoption of solutions, maximize expansion opportunities, and ... client success stories and outcomes improvements Participates actively in client Quarterly Business ...

Veradigm

Expert Client Success Manager

Raleigh, NC · On-site

The Expert CSM seeks to ensure robust adoption of solutions, maximize expansion opportunities, and ... client success stories and outcomes improvements • Participates actively in client Quarterly ...

K4Connect

Client Success Manager

Raleigh, NC

This role requires high levels of both people skills and technical ability. Specifically, t he Client Success Manager will: * Be the single point-of-contact, client champion and trusted advisor to ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

This role requires high levels of both people skills and technical ability. Specifically, t he Client Success Manager will: * Be the single point-of-contact, client champion and trusted advisor to ...

Versana

Client Success Operations Lead

Raleigh, NC

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new ...

Versana

Client Success Operations Lead

Raleigh, NC

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new ...

Versana

Client Success Operations Associate

Raleigh, NC · On-site

The Client Success Operations Associate reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana ...

Well

Vice President, Client Success

Chapel Hill, NC · On-site +1

$220K - $250K/yr

You will lead a high-performing team of Directors and Managers, ensuring our world-class platform ... adapt the client success model accordingly. * Deeply data-driven with the ability to translate ...

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Showing results 1-20

All JobsOf Client Success JobsDirector Of Client Success JobsDirector Of Client Success Jobs in Raleigh, NC

Director Of Client Success information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do director of client success jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director of client success in Raleigh, NC is $118,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a Director of Client Success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Director Of Client Success, and why are they important?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.
What are the most commonly searched types of Of Client Success jobs in Raleigh, NC? The most popular types of Of Client Success jobs in Raleigh, NC are:
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What job categories do people searching Director Of Client Success jobs in Raleigh, NC look for? The top searched job categories for Director Of Client Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Of Client Success jobs? Cities near Raleigh, NC with the most Director Of Client Success job openings:
Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $118,038 per year, or $56.7 per hour.
Director of Client Services

Director of Client Services

IQVIA, Inc.

Durham, NC • On-site

$150K - $165K/yr

Full-time

Posted 16 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

60th of 230 rated it services

Job description

Director, Client Services Programs
We are seeking a Director to lead a high-performing, patient-centric client services program. This role is responsible for overseeing program strategy, operations, and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states.
Key Responsibilities
  • Lead end-to-end program operations, including design, execution, and continuous improvement of patient support and copay initiatives

  • Serve as the primary client partner, ensuring strategic alignment, strong relationships, and transparent communication

  • Provide leadership and direction to managers and staff, fostering a culture of accountability, innovation, and continuous development

  • Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance management

  • Coordinate cross-functional teams to deliver integrated, compliant solutions aligned with client and business objectives

  • Monitor program performance using KPIs, metrics, and trend analysis; deliver insights and updates to executive leadership and stakeholders

  • Oversee risk mitigation and ensure effective program execution, scalability, and operational excellence

  • Facilitate collaboration between clients, internal teams, and third-party partners to support program delivery

  • Drive change management initiatives, including program enhancements and CRM/system updates

  • Maintain SOPs and documentation, ensuring compliance with SLAs, regulatory requirements, and contractual obligations

  • Represent the program in governance forums, including QBRs and strategic planning sessions

  • Ensure consistent communication and alignment across teams regarding program updates, processes, and priorities

Qualifications
  • Bachelor's degree with 7+ years of experience in healthcare, service, or information-based industries, including leadership experience

  • Strong knowledge of specialty pharmacy and its integration with manufacturers and payors

  • Proven leadership skills with experience coaching, motivating, and developing high-performing teams

  • Excellent communication and presentation skills with strong interpersonal effectiveness

  • Demonstrated ability to build and maintain collaborative relationships with internal and external stakeholders

  • Strong analytical and organizational skills, with experience managing complex data and reporting processes

  • Experience with financial and budget management

  • Ability to operate effectively in a fast-paced, evolving environment with a high degree of independence

  • Customer-focused mindset with strong professionalism, empathy, and service orientation

  • Strong problem-solving, critical thinking, and active listening skills

  • Advanced technical proficiency, including Microsoft Office and database management tools

  • Contact center experience, including script review and training, preferred

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $150,000 - $165,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

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Benefits

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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