Vice President Of Client Success Jobs in Raleigh, NC

Position: Vice President of Enrollment
Location: Raleigh, NC
Reporting Relationship: Chief Revenue Officer
Website: MyComputerCareer.edu

MyComputerCareer (MyCC) is seeking a transformational Vice President of Enrollment to lead and modernize the organization’s primary revenue engine, overseeing the enterprise-wide enrollment function that drives approximately 98% of company revenue. This role sits at the center of student acquisition, financial aid and services, alumni revenue, and cross-functional collaboration with marketing, education, and career services. As the leader of the largest team in the organization (150–170+ staff), the VP of Enrollment will be a critical member of the executive leadership team, responsible not only for delivering enrollment performance, but for elevating leadership capability, accountability, and operational discipline across the function.

The VP will inherit a profitable, mission-driven institution entering a significant next phase: redesigning a complex, traditional B2C enrollment model into a more strategic, ecosystem-based advising approach aligned with an expanding product catalog and long-term growth strategy. Concurrently, the organization is undergoing a Salesforce Education Cloud migration and broader infrastructure modernization. The VP is expected to sustain and exceed quarterly enrollment targets while simplifying workflows, strengthening leadership bench depth, and driving cultural alignment during a period of meaningful transformation.

This is a highly visible, hands‑on enterprise leadership role requiring both strategic architecture and operational rigor. The ideal candidate will be a seasoned corporate B2C sales executive with experience leading large, multi-layered teams, motivating performance without incentive compensation (Title IV environment), and successfully guiding organizations through systems change and cultural reset. Success demands a strategic operator who can inspire at scale, integrate closely with career outcomes and product strategy, and lead with credibility in a regulated, mission‑driven education environment.

The Vice President of Enrollment is a dedicated member of the Senior Leadership Team. They take direct ownership of the development and execution of all operational and strategic management of sales to increase revenue, market share, and overall profitability of the organization. The Vice President of Enrollment will lead established education sales, including the Contact Center, Admissions, and Financial Aid departments. In addition, they will work closely with Corporate Development to establish new product lines and sales initiatives. The VP of Enrollment will promote company products and services, develop sales plans and strategies, and continuously evaluate progress with a success‑driven mindset. The Vice President of Enrollment is a dynamic leader with the ability to motivate the sales teams to meet and exceed company goals and objectives.

The Vice President of Enrollment is responsible for leading MyComputerCareer’s enrollment organization with strategic clarity, operational discipline, and deep alignment to the institution’s mission and core values. This role requires enterprise‑level leadership that drives revenue growth, strengthens cross‑functional collaboration, ensures regulatory compliance, and builds a high‑performing, student‑centered culture. The essential duties below reflect both the strategic and operational accountabilities necessary to elevate enrollment performance while reinforcing the organization’s commitment to Love, Excellence, Ethics, and Customer First.

• Evangelist of our Company Mission
• Lead by example and inspire others to live the MyComputerCareer Core Values of Love, Excellence, Ethics and Customer First
• Continually improve the sales process to grow revenue
• Partner with other members of Sr. Leadership to develop long‑range strategic goals and plans for the organization
• Provide strong leadership to all sales teams to promote motivation, team success, and employee retention
• Create a culture of professional and personal development wherein employees feel supported, valued, and appreciated
• Work with departmental leaders to plan, create and implement training programs for current and new enrollment team members
• Communicate with the Senior Leadership and Board of Directors regarding performance, progress, and concerns
• Partner with Chief Marketing Officer in strategic planning and designing effective, professional, and exciting marketing and/or sales materials
• Drive efficiency through data analytics and updated technology for a world class employee and customer experience
• Create and design sales processes and strategies
• Ensure excellent communication between departments as needed
• Manage statistical data within the sales teams to ensure data is accurate and being used properly to improve performance
• Remain current on compliance and regulatory changes in order to maintain quality and compliance in all things
• Keep records of all in‑service training for reporting to accreditor
• Ensure all practices are compliant and ethical
• Assess weekly, monthly, and annual statistics to ensure the achievement of conversions and enrollment standards are being met and exceeded by leading the strategic planning, development and implementation of Career Gateway initiatives via phone, email, chat, and text with prospects
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