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Director Of Client Success Jobs in Raleigh, NC (NOW HIRING)

M3USA

Director of Business Development

Raleigh, NC · Remote

The Director of Business Development leads the growth and management of key strategic partner ... Demonstrated success in acquiring new business and expanding an existing client base Additional ...

M3USA

Director of Business Development

Raleigh, NC · On-site +1

The Director of Business Development leads the growth and management of key strategic partner ... Demonstrated success in acquiring new business and expanding an existing client base Additional ...

Public Consulting Group

Client Service Associate 1

Raleigh, NC · On-site

$14 - $19.50/hr

Client Success Associates are integral members of PCG's Northwest Education Team; the specific ... This will be accomplished through direct client interaction, as well as collaboration with internal ...

HireNow Staffing

Director of Sales

Raleigh, NC · On-site

$120K - $130K/yr

Proven success leading and scaling a business generating $2 million or more in annual revenue ... Excellent business development, negotiation, and client relationship management skills

Allied Universal

Director of Operations

Raleigh, NC · On-site

$120 - $190/hr

Caring Leadership, Client Engagement, and Operational Oversight: Lead and mentor a team of Account ... achieve success in your role but also contribute to the positive culture and growth of the ...

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How much do director of client success jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director of client success in Raleigh, NC is $118,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

What are the most commonly searched types of Of Client Success jobs in Raleigh, NC?

The most popular types of Of Client Success jobs in Raleigh, NC are:

What are popular job titles related to Director Of Client Success jobs in Raleigh, NC?

For Director Of Client Success jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Of Client Success jobs in Raleigh, NC look for?

The top searched job categories for Director Of Client Success jobs in Raleigh, NC are:

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Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $118,045 per year, or $56.8 per hour.

Director of Business Development

M3 Wake Research, Inc.

Raleigh, NC • On-site

$100 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Job Description

The Director of Business Development leads the growth and management of key strategic partner accounts, expanding relationships across new markets and territories. This role collaborates closely with executive leadership to evaluate prospective partners, assess market trends, and drive overall growth strategy. Operating with a high degree of autonomy, the Director oversees strategic account planning, proposal development, and pipeline management. The role requires strong executive presence and the ability to engage effectively with client leadership to advance strategic partnerships.

This is a remote position with up to 25% domestic travel.

What You’ll Do:
  • Achieve annual sales and revenue targets through strategic partnerships within the clinical research and trial services space.
  • Expand existing sponsor and CRO relationships by identifying new study opportunities, therapeutic areas, and geographic growth markets.
  • Build and maintain strong client relationships with key decision-makers, including clinical operations and executive leadership.
  • Develop and execute strategic account plans aligned with client pipeline needs and M3 Wake Research site capabilities.
  • Lead client presentations and proposals that effectively position multi‑site clinical research solutions and differentiated enrollment performance.
  • Manage business development pipeline, forecasting, and cross‑functional coordination to secure new clinical trial placements.
  • Identify cross‑selling opportunities across research services and ensure high client satisfaction, retention, and long‑term partnership growth.
  • Provide regular performance updates and strategic insights to senior leadership.
  • Support business development activities requiring approximately 25% domestic travel, including conferences and site visits.
Qualifications:
  • Bachelor’s degree in life sciences or business preferred.
  • Minimum of 5 years of sales experience selling site or CRO services to pharmaceutical and biotech clients, with direct engagement at mid‑level and executive decision‑maker levels.
  • Demonstrated strength in consultative selling, communication, and executive‑level presentations, with the ability to build and sustain strategic client relationships.
  • Proven track record of client retention and long‑term account growth.
  • Ability to effectively manage complex client relationships and challenging financial scenarios.
  • Demonstrated success in acquiring new business and expanding an existing client base.
Benefits:
  • 401(k), 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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