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Director Client Success Jobs in Raleigh, NC (NOW HIRING)

IQVIA, Inc.

Sr Director, Nursing Services

Durham, NC · On-site

$116K - $324K/yr

Join IQVIA as a Senior Director, Nursing Services and play a pivotal role in advancing patient care ... Monitoring key operational and client success metrics. * Leading organizations supporting ...

IQVIA

Sr Director, Nursing Services

Durham, NC · Remote

$116K - $324K/yr

Join IQVIA as a Senior Director, Nursing Services and play a pivotal role in advancing patient care ... Monitoring key operational and client success metrics. * Leading organizations supporting ...

IQVIA

Sr Director, Nursing Services

Durham, NC · Remote

$116K - $324K/yr

Join IQVIA as a Senior Director, Nursing Services and play a pivotal role in advancing patient care ... Monitoring key operational and client success metrics. * Leading organizations supporting ...

IQVIA

Sr. Director, HUB Services

Durham, NC · Remote

$116K - $324K/yr

... for client meetings, business reviews, and team engagement activities. Success in this role ... Job Overview As a Senior Director, Hub Services, you will oversee a portfolio of client programs ...

IQVIA, Inc.

Sr. Director, HUB Services

Durham, NC · On-site

$116K - $324K/yr

... for client meetings, business reviews, and team engagement activities. Success in this role ... Job Overview As a Senior Director, Hub Services, you will oversee a portfolio of client programs ...

IQVIA

Sr. Director, HUB Services

Durham, NC · Remote

$116K - $324K/yr

... for client meetings, business reviews, and team engagement activities. Success in this role ... Job Overview As a Senior Director, Hub Services, you will oversee a portfolio of client programs ...

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Showing results 21-40

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Raleigh, NC

Director Client Success information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do director client success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director client success in Raleigh, NC is $118,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Raleigh, NC?

The most popular types of Client Success jobs in Raleigh, NC are:

What are popular job titles related to Director Client Success jobs in Raleigh, NC?

For Director Client Success jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Raleigh, NC look for?

The top searched job categories for Director Client Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Client Success jobs?

Cities near Raleigh, NC with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $118,045 per year, or $56.8 per hour.

Senior Customer Success Manager

Clever Devices Ltd.

Apex, NC • On-site

$120K - $150K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 15 days ago

Job description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Senior Customer Success Manager to join our team.


The Senior Customer Success Manager plays a critical leadership role in driving exceptional delivery and long-term success across Clever Devices’ most complex and high-impact client engagements. With deep expertise in customer success strategy, operational execution, and stakeholder influence, this leader ensures seamless delivery of managed services while championing customer satisfaction, retention, and advocacy.

Serving as the primary operational liaison, they translate customer needs into actionable insights and partner cross-functionally to align service execution with strategic objectives. This includes managing customer contracts to ensure compliance with service level agreements, meeting with the product management team to drive product enhancements, guiding and delivering deployment forecasts within budget, technical and schedule scope, shaping preventive maintenance plans, driving process improvements, and enhancing service delivery standards.

The Senior CSM is responsible for managing service escalation, ensuring timely resolution and clear communication by coordinating response strategies with extreme precision across internal teams and client stakeholders. By identifying emerging service trends and influencing continuous improvement initiatives, they uphold Clever Devices commitment to service excellence and help future-proof client success.

This position is accountable for managing relationships and service performance for the company’s most demanding and strategically significant clients, requiring high emotional intelligence, strong operational acuity, and proactive leadership.

Primary Responsibilities:

  • Lead Strategic Customer Engagements: Orchestrate and deliver high-impact, multi-tiered customer reviews (weekly, monthly, quarterly, annual), presenting actionable insights from incident data, utilization trends, health metrics, and risk analyses. Provide strategic recommendations to management level stakeholders
  • Own SLA/SLO Governance: Champion full accountability for service performance reporting and delivery against SLAs across high-profile accounts, driving continuous improvements and alignment with business goals.
  • Promote Stakeholder Alignment: Ensure all internal and external stakeholders are engaged and aligned to maintain and improve customer satisfaction benchmarks
  • Oversee Complex Operational Frameworks: Direct the proactive evolution and execution of operational runbooks for strategic accounts, ensuring agile and resilient service delivery.
  • Audit Service Excellence: Lead performance audits of TAC and Field Service teams, developing targeted coaching, corrective actions, and service optimization plans.
  • Influence SOW Development: Collaborate on Statements of Work for new opportunities (whether service or new scope), contributing deep customer insight and operational feasibility
  • Contribute to Customer Onboarding Success: Architect onboarding frameworks and transition plans to ensure seamless movement from implementation to support phase.
  • Maintain Data Integrity: Oversee data governance initiatives to ensure accuracy of customer information across platforms, enabling reliable analytics and operations.
  • Shape Policy and Process Design: Act as the voice of the customer in policy and process development initiatives, promoting scalable and customer-centric solutions.
  • Escalation Leadership: Lead resolution efforts for high-priority escalations with structured tracking, reporting, and strategic interventions.
  • Build Executive-Level Relationships: Cultivate influential relationships across customer and internal leadership teams, fostering trust and long-term partnerships.
  • Manage Upgrades and Micro-Projects: Oversee and execute upgrade plans and smaller customerdriven initiatives with minimal disruption to live services. Proactively manage financial milestones with understanding of scope, budget, and technical resources to accurate plan and commit to milestone deliverables.
  • Drive Continuous Service Improvement: Spearhead the creation and execution of Continuous Improvement Plans, communicating outcomes and success metrics with stakeholders.
  • Champion Training & Adoption: Identify training needs and lead initiatives to enhance user adoption, ROI, and solution proficiency.
  • Contribute To Service Renewal Strategy: Track and manage service contract renewals, ensuring customer retention and value expansion.
  • Elevate Communication Standards: Deliver high-quality incident reports and communications tailored for executive consumption. Contribute to improved templates/deliverables for CSM team
  • Financial Stewardship: Leverage financial acumen to evaluate decisions impacting customer profitability and overall business health.
  • Act as Cross-Functional Connector: Partner across all organizational tiers—from technical experts to C-suite executives—to drive strategic initiatives and customer success programs.
  • Monitor and Report on KPIs: Drive performance excellence by monitoring key operational indicators and translating them into actionable insights.
  • Engage Management-Level Stakeholders: Confidently present and advise leadership on customer strategy, program risks, and success roadmaps.
  • Contribute to SOPs and Best Practices: Create and refine standard operating procedures, contributing to institutional knowledge and operational maturity.
  • Contribute Beyond the Role: Proactively take on high-impact assignments aligned with business transformation and leadership development
  • Other duties as assigned

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and budget.

In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.