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Client Success Associate Jobs in Cornelius, NC (NOW HIRING)

botsplash

Client Success Associate

Charlotte, NC · On-site

Client Success Associate US - Charlotte Business Team Full time Salary We are seeking a passionate, driven, and customer-focused Client Success Associate to join our growing team. Botsplash partners ...

Teladoc

Client Management Associate

Concord, NC · Remote

$55K - $65K/yr

Client Success & Engagement * Manage an assigned portfolio of employer groups, brokers, and strategic partners. * Develop ongoing engagement strategies that increase member registrations and ...

Bakertilly

Senior Associate, Customer Success

Concord, NC · On-site

$57K - $97K/yr

The Senior Associate, Customer Success will be responsible for aiding adoption of the ERP software ... Support third party relationships with external software manufacturers in conjunction with client ...

Teladoc

Senior Client Management Associate

Concord, NC · Remote

$70K - $80K/yr

Summary of Position The Senior Associate, Client Management serves as a trusted strategic advisor ... Drive client success through achievement of key performance indicators, including member engagement ...

Alphabe Insight

Client Service Associate

Charlotte, NC · On-site

$37K - $41K/yr

If you're passionate about motivating others and driving team success, we'd love to hear from you. GG Media is seeking a professional and customer-focused Client Service Associate to join our growing ...

Chase

Client Service Associate

Charlotte, NC · On-site

$14.25 - $19.50/hr

Client Service Associate Step into the role of a Client Service Associate and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong ...

Alphabe Insight Inc

Client Service Associate

Charlotte, NC · On-site

$37K - $41K/yr

If you're passionate about motivating others and driving team success, we'd love to hear from you. GG Media is seeking a professional and customer-focused Client Service Associate to join our growing ...

GG Media

Client Service Associate

Charlotte, NC · On-site

If you're passionate about motivating others and driving team success, we'd love to hear from you. GG Media is seeking a professional and customer-focused Client Service Associate to join our growing ...

Alphabe Insight Inc

Client Service Associate

Charlotte, NC · On-site

$37K - $41K/yr

If you're passionate about motivating others and driving team success, we'd love to hear from you. GG Media is seeking a professional and customer-focused Client Service Associate to join our growing ...

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Showing results 1-20

All JobsClient Success Associate JobsClient Success Associate Jobs in Cornelius, NC

Client Success Associate information

See Cornelius, NC salary details

$17.1K

$49K

$86.1K

How much do client success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client success associate in Cornelius, NC is $49,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $60,600.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Cornelius, NC? The most popular types of Client Success jobs in Cornelius, NC are:
What job categories do people searching Client Success Associate jobs in Cornelius, NC look for? The top searched job categories for Client Success Associate jobs in Cornelius, NC are:
What cities near Cornelius, NC are hiring for Client Success Associate jobs? Cities near Cornelius, NC with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Cornelius, NC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $49,036 per year, or $23.6 per hour.

Client Success Associate

botsplash

Charlotte, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Client Success Associate

US - Charlotte

Business Team

Full time

Salary

Job Description

We are seeking a passionate, driven, and customer-focused Client Success Associate to join our growing team. Botsplash partners with clients across the lending, fintech, and automotive industries, helping them deliver best-in-class digital engagement experiences.

The ideal candidate is someone who genuinely enjoys working with customers, thrives on solving problems, and is motivated to uncover opportunities that help clients grow. This role will play a key part in building strong, long-term relationships by serving as a trusted point of contact, guiding customers through platform best practices, and helping resolve issues alongside our internal teams.

If you're enthusiastic about technology, energized by client interaction, and excited to make an impact, we'd love to meet you.

Responsibilities
  • Guide new customers through implementation and training, ensuring their success with Botsplash
  • Ability to act as a consultant, provide tailored solutions, and handle conflict resolution.
  • Attend weekly client calls and review performance metrics
  • Act as the voice of the customer by relaying feedback and pain points
  • Create reports to show progress and inform strategy.
  • Monitor customer health and progress, identify risks of churn
  • Manage support inquiries and tickets
  • Work closely with the Dev/Product team to prepare a roadmap
  • Understand and implement client API integrations and assist with API integration projects
  • Look for opportunities for account growth through upselling or cross-selling.
Requirements
  • Hands on with technology change requests and system setup
  • Strong verbal and written communication skills
  • Strong research and analytical skills and problem-solving ability
  • Must be responsive, pro-active, enthusiastic, and adaptable
  • Genuine interest in technology and business with the desire to learn more
  • Previous internship experience in related role is a plus
Benefits
  • Medical, Dental, Vision and Life Insurance
  • Training and Education Allowance
  • Paid time off
  • Company observed Federal Holidays
  • 401K plan with matching
About Botsplash

At Botsplash, our goal is to help our enterprise clients "Be Where Their Customers Are". Our Software-as-a-Service platform helps businesses manage conversations and engagements with their customers across multiple digital channels – SMS, Website Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the Charlotte, NC area. Our clients are in Fintech, Lending, Insurance, Education and Auto industries.

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