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Client Success Associate Jobs in Charlotte, NC (NOW HIRING)

IMA Financial Group

Client Advisor

Charlotte, NC · On-site

... client success. Essential Responsibilities * Guide clients through the new business and renewal ... Associate's or Bachelor's degree, commercial insurance experience, and/or industry designations ...

Alphabe Insight Inc

Client Service Associate

Charlotte, NC · On-site

$37K - $41K/yr

If you're passionate about motivating others and driving team success, we'd love to hear from you. GG Media is seeking a professional and customer-focused Client Service Associate to join our growing ...

Wells Fargo

Associate, Client Delivery - CIB

Charlotte, NC · Hybrid

$72K - $109K/yr

... a Client Delivery Associate . This is a front office-aligned role providing direct exposure to ... success within CIB. This role is hybrid with some in office expectation. Learn more about our ...

GG Media

Client Service Associate

Charlotte, NC

If you're passionate about motivating others and driving team success, we'd love to hear from you. GG Media is seeking a professional and customer-focused Client Service Associate to join our growing ...

iraLogix, Inc.

Sr Relationship Manager

Charlotte, NC · On-site

$90 - $120/hr

... Associate RMs, sharing best practices for partner engagement, executive communication, and strategic account management * Contribute to the development of client success playbooks, escalation ...

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JPMorgan Chase & Co

Client Service Associate

Charlotte, NC · On-site

$14 - $19.50/hr

Step into the role of a Client Service Associate and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level ...

JP Morgan Chase

Client Service Associate

Charlotte, NC · On-site

$14 - $19.50/hr

Step into the role of a Client Service Associate and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level ...

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Client Success Associate information

See Charlotte, NC salary details

$18.1K

$51.8K

$90.8K

How much do client success associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success associate in Charlotte, NC is $51,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $64,000.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Charlotte, NC?

The most popular types of Client Success jobs in Charlotte, NC are:

What are popular job titles related to Client Success Associate jobs in Charlotte, NC?

For Client Success Associate jobs in Charlotte, NC, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Charlotte, NC look for?

The top searched job categories for Client Success Associate jobs in Charlotte, NC are:

What cities near Charlotte, NC are hiring for Client Success Associate jobs?

Cities near Charlotte, NC with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Charlotte, NC as of August 2026, with employment types broken down into 73% Full Time, 22% Part Time, and 5% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,453 per year, or $24.3 per hour.

CLIENT SUCCESS DIRECTOR- REMOTE

Compass Group

Charlotte, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,095 frontline employees who took The Breakroom Quiz

349th of 500 rated business services

Job description

Position Title: CLIENT SUCCESS DIRECTOR- REMOTE 

Salary:  110000-130000

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. 

SSC Services for Education is a Nationwide Best in Class Facility Service Provider.  As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way.  As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

As a Client Success Director, you will drive SSC's growth by managing account relationships, retention, and expansion efforts. Working closely with operational leadership and support teams, you will ensure seamless program execution and client satisfaction. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance across multi-level stakeholder groups.

Key Responsibilities

  • Develop, document and co-own client governance and extension/renewal strategies for assigned priority accounts in partnership with operations
  • Conduct client pulse check interviews for priority accounts, functioning as client advocate and point of escalation for assigned accounts in partnership with operational leadership
  • Provide ongoing strategic oversight and guidance for client governance and retention documents inclusive of SPRs, proposals and action plans
  • Owns ongoing action/stabilization plans for at-risk priority accounts as needed
  • Owns Annual Account Planning process for assigned regions, focused on developing and managing stakeholder matrices and operational strategy maps to support retention and expansion for finalized list of FY priority accounts
  • Develop and lead ongoing client retention/engagement training for SSC operations including New Manager Orientation

Preferred Qualifications:

  • Bachelor's degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
  • Consistent record developing client strategies, implementing cross-functional processes, and solving problems in evolving environments.
  • Collaboration skills to engage stakeholders and drive growth and retention initiatives.
  • Expertise in crafting strategic plans, client documents, proposals, and presentations with attention to detail.
  • Self-motivated with strong prioritization, decision-making, and time management skills.
  • Travel required 50%
 
 
 

Apply to SSC today!

SSC is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at SSC are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Applications are accepted on an ongoing basis
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

SSC maintains a drug-free workplace.

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