Milestone Wealth Management is seeking a friendly, organized, and client-focused Client Relationship Associate to join our growing team. The person in this role plays a key part in delivering an exceptional client experience by serving as a primary point of contact, supporting client relationships, and ensuring every interaction reflects our commitment to personalized service.
Working closely with the Client Relationship Manager, the Client Relationship Associate will help coordinate client communications, facilitate onboarding, and provide administrative support to serve clients with excellence. The ideal candidate is professional, dependable, detail-oriented, and genuinely enjoys helping others.
Key Responsibilities
- Create a warm, welcoming experience for clients, guests, and prospective clients
- Serve as a point of contact for client inquiries and incoming phone calls
- Schedule appointments and coordinate client communications
- Responsible for client onboarding to ensure a smooth, organized transition process
- Maintain accurate client records and update CRM information
- Assist with client service requests and follow-up activities
- Prepare, organize, and manage client documents and correspondence
- Handle incoming and outgoing mail, scanning, filing, and document management
- Work closely with and provide day-to-day support to the Client Relationship Manager
- Protect confidential client information with professionalism and discretion
- Contribute to a positive, service-oriented team environment
Qualifications
- Bachelor's degree
- Previous client service, administrative, receptionist, or relationship management experience preferred
- Strong proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel
- Excellent communication and interpersonal skills
- Strong organizational, multitasking, and time-management abilities
- Exceptional attention to detail and accuracy
- Ability to learn new technology, software, and processes quickly
- Positive attitude and genuine commitment to delivering outstanding client service
Preferred Qualifications
- Experience with Salesforce CRM
- Microsoft Excel certification
- Experience in financial services or a professional services environment
- Holds a Series 66 License
- Resides in Alamance County