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Client Relationship Director Jobs (NOW HIRING)

TrxNow®

Client Relationship Manager

Johnson City, TN

$20 - $25/hr

Be self-motivated and directed with effective organization, prioritization, time-management, and ... relationship, client or program management Benefits * Competitive salary and benefits package

One, Inc.

Client Relationship Manager

Client Relationship Manager Reporting to: SVP Client Success Department: Sales, Client Success ... The deals themselves are owned and executed by our sales Directors. What we need is someone with a ...

Mutual of America

Client Relationship Manager

Charlotte, NC · On-site

$65K - $90K/yr

The Client Relationship Manager will report to the Director, Senior Client Relationship Manager. Responsibilities: * Build and maintain long-term relationships with clients and key personnel * Manage ...

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Client Relationship Director information

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$29K

$57.4K

$98K

How much do client relationship director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client relationship director in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Relationship Director vs Account Manager?

AspectClient Relationship DirectorAccount Manager
ResponsibilitiesDeveloping strategic client relationships, overseeing large accounts, and driving business growthManaging day-to-day client accounts, ensuring service delivery, and maintaining client satisfaction
Required SkillsStrong strategic thinking, leadership, and communication skillsCustomer service, organization, and relationship management skills
Work EnvironmentSenior client-facing roles, often in corporate or agency settingsClient service teams, sales, or account management departments
Common UsageUsed in industries like marketing, consulting, and finance for high-level client engagementCommon in sales, advertising, and service industries for managing client accounts

The main difference is that a Client Relationship Director focuses on strategic, high-level relationship development and growth, while an Account Manager handles daily client interactions and service delivery. Both roles require strong communication skills, but the Director role is more senior and strategic in nature.

What skills and qualifications are needed to thrive as a client relationship director?

To thrive as a Client Relationship Director, you need expertise in account management, strategic planning, and business development, often supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analytics tools, and project management systems is typically required. Outstanding communication, negotiation, and leadership skills help build strong client partnerships and lead teams effectively. These abilities are crucial for driving client satisfaction, retaining key accounts, and supporting business growth.

What does a client relationship director do?

A Client Relationship Director is responsible for managing and nurturing relationships with key clients to ensure their satisfaction and loyalty. They act as the main point of contact between clients and the company, addressing concerns, understanding client needs, and identifying opportunities for additional business. They often work closely with sales, marketing, and product teams to deliver tailored solutions and drive business growth. The role also involves negotiating contracts, overseeing account performance, and ensuring clients receive high-quality service.

How does a client relationship director typically collaborate with internal teams to enhance client satisfaction?

A Client Relationship Director works closely with various internal teams such as sales, marketing, product development, and customer support to ensure clients receive consistent and high-quality service. They act as a liaison, communicating client needs and expectations, and facilitating cross-departmental initiatives to address client concerns or opportunities. Regular meetings and strategic planning sessions are common, helping to align internal resources with client objectives. This collaborative approach not only improves client satisfaction but also drives long-term business growth.
What cities are hiring for Client Relationship Director jobs? Cities with the most Client Relationship Director job openings:
What are the most commonly searched types of Client Relationship jobs? The most popular types of Client Relationship jobs are:
Who are the top companies hiring for Client Relationship Director jobs? The top employers for Client Relationship Director jobs are:
What states have the most Client Relationship Director jobs? States with the most job openings for Client Relationship Director jobs include:
Client Relationship Director jobs near you
Infographic showing various Client Relationship Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

Client Relationship Director

Stefanini Group

Philadelphia, PA • Hybrid

Full-time

Posted 2 days ago

New

Job description

Client Relationship Director 

Strategic Accounts | Client Growth | Service Excellence

Position Overview

The Client Relationship Director (CRD) owns strategic enterprise client relationships, ensuring contracted services deliver measurable value while advancing customer satisfaction, retention, revenue growth, and profitability.

As a trusted advisor to client executives, this role connects client priorities with delivery, sales, finance, and solution teams. The successful candidate combines executive presence, commercial and financial acumen, service governance, and the ability to influence cross-functional teams.

What You'll DoClient Strategy and Executive Relationships
  • Build trusted relationships with executive and operational stakeholders and serve as the senior escalation point for assigned accounts.
  • Translate client objectives, challenges, and industry trends into strategic account plans and measurable outcomes.
  • Lead executive business reviews, operational governance, and strategic planning sessions.
  • Represent the voice of the customer internally and strengthen the organization's position as a strategic partner.
Account Growth and Commercial Management
  • Develop and execute account growth plans, along with commercial team, aligned with client priorities and company goals.
  • Identify cross-sell, upsell, and transformation opportunities and partner with sales and solution teams to develop proposals and business cases.
  • Support contract renewals, negotiations, pipeline management, revenue forecasting, and commercial decision-making.
Service Delivery, Risk, and Customer Experience
  • Maintain accountability for service performance, contractual commitments, SLAs, KPIs, and governance requirements across assigned accounts.
  • Monitor service health, customer experience, operational metrics, risks, and escalations; lead corrective action and recovery plans when needed.
  • Partner with delivery teams to resolve issues, improve performance, and implement continuous improvement initiatives.
  • Gather customer feedback and convert insights into actions that improve value, satisfaction, and retention.
Financial Ownership
  • Own or partner on account financial performance, including revenue, margin, cost, EBIT, budgets, forecasts, invoicing, and contractual obligations.
  • Partner with finance and delivery leaders to improve profitability and operational efficiency without compromising service quality.
Executive Communication and Cross-Functional Leadership
  • Present account performance, financial results, risks, opportunities, and strategic recommendations to client and company leaders.
  • Prepare clear scorecards, business cases, executive updates, and decision materials.
  • Coordinate delivery, operations, sales, finance, HR, and executive stakeholders around a unified account strategy.
  • Influence without direct authority and coach account teams to strengthen client engagement.

What You'll BringRequired Qualifications
  • Bachelor's degree in business, information technology, management, or a related field, or equivalent practical experience.
  • Experience managing enterprise clients within account management, client success, consulting, or service delivery.
  • Demonstrated strength in executive stakeholder management, commercial negotiations, financial management, service governance, and risk resolution.
  • Ability to develop account strategies, communicate complex information clearly, and lead cross-functional teams.
Experience by Level

Client Relationship Director: 10+ years of relevant experience, including executive ownership of large enterprise accounts and demonstrated success with client satisfaction, contract renewals, revenue growth, and profitability.

Preferred Qualifications and Capabilities
  • MBA or equivalent advanced business qualification.
  • Strong understanding of P&L, contracts, commercial models, revenue management, and business case development.
  • Consultative selling, strategic planning, customer advocacy, negotiation, facilitation, and conflict-resolution skills.
  • Experience with service management, executive governance, continuous improvement, performance management, and organizational change.
How Success Will Be Measured
  • Client outcomes: customer satisfaction, NPS, executive engagement, retention, and renewal performance.
  • Financial performance: revenue growth, margin and EBIT, account profitability, and qualified pipeline.
  • Operational performance: SLA achievement, service quality, governance effectiveness, and issue resolution.
  • Strategic growth: cross-sell and upsell results, strategic initiative delivery, transformation support, and relationship expansion.
Reporting and Key Partnerships

Reports to: Client Relationship, Vice President

Key partners: Delivery Directors, Service Delivery Managers, Operations, Finance, Sales and Business Development, Solution Architects, HR, and Executive Leadership, both internal and client.

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Education:Bachelor (BA, BS...)Employment Type: FULL_TIME

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