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Chat Support Representative Jobs (NOW HIRING)

Luxer One Zoho

Property Support Representative

Mcclellan, CA · On-site

$17.50 - $22.50/hr

As a Property Support Representative, you will respond to requests from property management staff ... email, and chat. NOTE: This position is based in our Sacramento office with 3 days in office ...

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Product Support Representative Location: Kenosha, WI Department: Product Support Reports To ... Communicates with customers by telephone, email, chat or social media channels to provide ...

Rust-Oleum

Product Support Representative

Kenosha, WI

$23 - $25/hr

Product Support Representative Location: Kenosha, WI Department: Product Support Reports To ... Communicates with customers by telephone, email, chat or social media channels to provide ...

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How much do chat support representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for chat support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a Chat Support Representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by Chat Support Representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a Chat Support Representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

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Chat Support Representative jobs near you
Technical Support Representative

Technical Support Representative

Brady Corporation

Pittsburgh, PA • On-site

Full-time

Re-posted 2 days ago

Brady Corporation rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Our Pittsburgh office, located in Cranberry Township, PA, is looking for a Technical Support Representative to join our Engraving Solutions business, which sells through our Brady and Gravotech brands.
This role is pivotal in driving technical excellence. You will provide advanced product support for automated laser engraving and pin marking systems while ensuring a high level of customer satisfaction.
This is not an IT help desk role - you will be supporting external customers through phone, email, and case management systems.
This is an on-site role at our location in Cranberry Township, PA.
  • Case Handling: Serve as the first level of support for customers experiencing highly technical problems via phone, email, and chat; accurately document interactions and escalate complex cases to the field service team.
  • Technical Support: Provide high-quality technical customer support across our products and services.
  • Remote Diagnostics & Testing: Utilize remote desktop tools and electrical test equipment (e.g. multimeters) to isolate hardware, software, and system issues efficiently.
  • Case Resolution: Work diligently to resolve cases throughout their lifecycle with a goal of closing 90% of all received cases.
  • Customer Relations: Maintain a superior level of professionalism with customers, distributors, and internal teams to build positive, long-term rapport.
  • Quality Assurance: Ensure all support is delivered with accuracy and timeliness, staying updated on technological developments to meet both customer needs and core business goals.
  • Field Service: Travel may be required for training purposes or as the business requires.

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