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Chat Support Representative Jobs (NOW HIRING)

Alcumus

Customer Support Representative - German

$17.50 - $22.25/hr

Customer Support Representative - German At Veriforce, we help companies in high-risk industries ... At least 2 years of contact center experience (phone and chat support) * Minimum 1 year of remote ...

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How much do chat support representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for chat support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a Chat Support Representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by Chat Support Representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a Chat Support Representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

More about Chat Support Representative jobs
What cities are hiring for Chat Support Representative jobs? Cities with the most Chat Support Representative job openings:
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What states have the most Chat Support Representative jobs? States with the most job openings for Chat Support Representative jobs include:
What job categories do people searching Chat Support Representative jobs look for? The top searched job categories for Chat Support Representative jobs are:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Chat Ticketing Support Representative

Leading Edge Connections, LLC

Buffalo, NY • On-site

$18 - $20/hr

Contractor

Posted yesterday

Job description

Chat Ticketing Support Representative - Buffalo, NY
Join the LEC Family-where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart; because great results come from great people.
Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences?
Day-to-Day Project Tasks:
  • Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools.
  • Help fans with orders, password resets, website support, and product troubleshooting.
  • Use and maintain macros, tags, and workflows to streamline service.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions-ideally on the first contact!

What We're Looking For:
  • Previous CRM experience required (Gorgias or Zendesk a big plus!)
  • Strong typing, multitasking, and communication skills.
  • Positive, team-oriented attitude-and a love for helping people.

If you're ready to join a team that values energy, excellence, and connection-apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center chat/call/ticketing experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Committed to meeting client metrics & goals/ability to implement actions for improvement

• Must have a High School Diploma or equivalent
Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple tickets at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type:
-W2 Employment
-Full-time 40 hours
-Onsite in Buffalo, NY
Pay: $18-20.00 per hour
Paid training included
Must be able to work 40 hours per week during the paid training & busy season
Experience level:
  • 1-3 years

Apply