ZipRecruiter

Log In

1

Chat Support Representative Jobs (NOW HIRING)

Lone Wolf Technologies

Customer Support Representative

$26 - $28.50/hr

As a Customer Support Representative, you will provide technical support and troubleshooting for ... Support customers through email case work on Lone Wolf's Back Office product, with phone and chat ...

previous pagenext page

Showing results 21-40

All JobsChat Support Representative Jobs

Chat Support Representative information

See salary details

$12

$21

$43

How much do chat support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

More about Chat Support Representative jobs
What cities are hiring for Chat Support Representative jobs? Cities with the most Chat Support Representative job openings:
What are the most commonly searched types of Chat Support Representative jobs? The most popular types of Chat Support Representative jobs are:
What states have the most Chat Support Representative jobs? States with the most job openings for Chat Support Representative jobs include:
What job categories do people searching Chat Support Representative jobs look for? The top searched job categories for Chat Support Representative jobs are:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Customer Support Representative II

Three Point Solutions

Johnston, IA • On-site

$18 - $19.50/hr

Contractor

Re-posted 21 days ago

Job description

Job Title: Customer Support Representative II

Client: Heavy Machine Manufacturing Company

Duration: 24 Months (Possible Extension)

Location: Johnston, IA 50131

Schedule:

  • Onsite (5 days/week)
  • Monday-Friday
  • Must be flexible to work any 8-hour shift between 7:00 AM - 7:00 PM CST
  • Shift options: 7:00-3:30 | 8:00-4:30 | 9:00-5:30 | 10:30-7:00

Job Summary:

  • Provide technical and customer support via phone, email, and chat.
  • Support dealers and customers with software, connected equipment, and precision agriculture products.
  • Document cases in the case management/CRM system.
  • Troubleshoot customer issues and resolve escalations.
  • Create and maintain online support documentation.

Products Supported:
JDLink, Operations Center, Apex Farm Management, GreenStar Displays, StarFire Receivers, AutoTrac, Mobile Apps, Machine Guidance, JDLink Terminals, Dashboard, and other ISG products.

Required Qualifications:

  • Customer Service or Technical Support experience
  • Strong computer and troubleshooting skills
  • Experience with CRM or case management systems
  • Data management experience
  • Excellent communication and problem-solving skills
  • Ability to work flexible shifts and occasional holidays

Preferred:

  • Agriculture or Precision Farming knowledge
  • Experience supporting agriculture equipment or dealer networks
  • Bachelor's degree in Agriculture, Business, Engineering, IT, or related field

Training:

  • Approximately 6 weeks (8:00 AM-4:30 PM shift)
  • 3-4 months to reach full productivity

#ZR