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Chat Support Representative Jobs in Chicago, IL (NOW HIRING)

A3 Solutions

Customer Service/Sales Support

Niles, IL · On-site

Customer Service & Sales Support Representative We are seeking a friendly, professional, and detail ... Respond to customer inquiries by phone, email, online chat, and other communication channels.

New

A3 Solutions

Customer Service/Sales Support

Niles, IL · On-site

Customer Service & Sales Support Representative We are seeking a friendly, professional, and detail ... Respond to customer inquiries by phone, email, online chat, and other communication channels.

New

A3 Solutions

Customer Service/Sales Support

Niles, IL · On-site

About the Job Customer Service & Sales Support Representative Apparel Manufacturing We are seeking ... Respond to customer inquiries by phone, email, online chat, and other communication channels.

New

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Further tiers would include handling phone calls with clients and live chat. This position will ... represented in over 6,000 facilities in 65 countries translated into 19 languages. For more ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Further tiers would include handling phone calls with clients and live chat. This position will ... represented in over 6,000 facilities in 65 countries translated into 19 languages. For more ...

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Handle customer inquiries through phone, email, and online chat. * Work in a call-center environment (approximately 50% phone support). * Manage customer requests, escalations, and issue resolution.

Midwest Tech Services

Be Seen First

Customer Service Representative / Manager

Willowbrook, IL · On-site

$38K - $50K/yr

... support and ensuring customer satisfaction within a small team environment. You will handle a variety of customer interactions primarily via phone, email, and chat, collaborating closely with Sales ...

TEKsystems

High Level Email Support CSR

Barrington, IL · Hybrid

$22 - $25/hr

Heavy use of email and chat communication * Phone calls take priority, though email is the primary ... This role supports customers by providing technical information, pricing, availability, delivery ...

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All JobsChat Support Representative JobsChat Support Representative Jobs in Chicago, IL

Chat Support Representative information

See Chicago, IL salary details

$12

$22

$44

How much do chat support representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for chat support representative in Chicago, IL is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.04 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What are the most commonly searched types of Chat Support Representative jobs in Chicago, IL? The most popular types of Chat Support Representative jobs in Chicago, IL are:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,857 per year, or $22.5 per hour.

Customer Service/Sales Support

A3 Solutions

Niles, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service & Sales Support Representative

We are seeking a friendly, professional, and detail-oriented Customer Service & Sales Support Representative to join our team at a growing clothing manufacturing company. This position is responsible for providing exceptional customer service while supporting our sales team and helping customers with product inquiries, orders, quotes, and account needs. The ideal candidate is an excellent communicator who enjoys working with people, can manage multiple priorities, and has a strong attention to detail. Experience in apparel, clothing, manufacturing, wholesale, retail, or fashion is a plus.

Key Responsibilities

  • Respond to customer inquiries by phone, email, online chat, and other communication channels.
  • Provide knowledgeable and professional assistance regarding products, orders, pricing, availability, and services.
  • Support the Sales team with preparing quotes, contracts, orders, credit memos, and other documentation.
  • Follow up with customers and internal teams to ensure orders and customer requests are completed accurately and on time.
  • Enter and maintain accurate customer, order, payment, and contact information.
  • Open and maintain customer accounts and ensure records are complete and accurate.
  • Identify customer needs and recommend appropriate products or solutions.
  • Resolve customer concerns by understanding the issue, determining the cause, explaining available solutions, and following through to ensure resolution.
  • Communicate with internal departments to resolve order, product, shipping, or service issues.
  • Maintain accurate documentation and records of customer interactions and transactions.
  • Process customer payments and handle confidential customer information appropriately.
  • Maintain a professional, positive, and helpful attitude in every customer interaction.
  • Support the Sales team with additional administrative and customer service responsibilities as needed.

What We're Looking For

  • Previous experience in customer service, sales support, inside sales, or a similar role.
  • A proven history of providing exceptional customer service.
  • Excellent verbal and written communication skills.
  • Professional, friendly, and confident telephone etiquette.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple customers, orders, and priorities in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Ability to quickly build rapport and establish positive relationships with customers.
  • Excellent organizational, documentation, and recordkeeping skills.
  • Self-motivated and able to work independently while also contributing effectively to a team.
  • Proficiency with Microsoft Office, including Word, Outlook, and Teams.
  • Experience with apparel, clothing manufacturing, fashion, wholesale, retail, or related industries is a plus.

Why Join Us?

You'll have the opportunity to work with a growing apparel manufacturing company where customer relationships, teamwork, attention to detail, and quality service matter. This is an excellent opportunity for someone who enjoys working with customers while also supporting sales and operations behind the scenes.

Apply