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Chat Support Representative Jobs in Chicago, IL (NOW HIRING)

A3 Solutions

Customer Service/Sales Support

Niles, IL · On-site

About the Job Customer Service & Sales Support Representative Apparel Manufacturing We are seeking a friendly, professional, and detail-oriented Customer Service & Sales Support Representative to

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves technical issues by offering solutions, explanations, and options through email on Zendesk platform. This

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves technical issues by offering solutions, explanations, and options through email on Zendesk platform. This

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All JobsChat Support Representative JobsChat Support Representative Jobs in Chicago, IL

Chat Support Representative information

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How much do chat support representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat support representative in Chicago, IL is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.04 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What are the most commonly searched types of Chat Support Representative jobs in Chicago, IL?

The most popular types of Chat Support Representative jobs in Chicago, IL are:

Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,857 per year, or $22.5 per hour.

Product Support Representative

Rust-Oleum

Vernon Hills, IL • On-site

$23 - $25/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Rust-Oleum rating

8.1

Company rating: 8.1 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description


Job Title: Product Support Representative
Location: Vernon Hills, IL
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 9:00am - 5:30pm (training hours 8:00am - 4:30pm)
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
  • Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues.
  • Utilize product documentation as well as received training to support consumers across a wide assortment of products.
  • Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of problems and to determine possible causes.
  • Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
  • 3+ years' experience in customer service, preferably in a call center environment
  • Outstanding listening and communication skills. Must possesses a strong customer focus
  • Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope
  • Technical adaptability; should have the ability to learn new software, systems, etc. easily
  • Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues

Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers (9.5) paid holidays and (2) floating holiday per year.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.

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