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Chat Support Representative Jobs in California (NOW HIRING)

orderlunches

Customer Support Representative

San Carlos, CA

$19.25 - $26.25/hr

Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout ... Support Representative Skills and Qualifications: Excellent written / verbal communication and ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout ... Support Representative Skills and Qualifications: Excellent written / verbal communication and ...

Index Fasteners, Inc

Sales Support Representative

Ontario, CA · On-site

$18.27 - $24.52/hr

... Representative to join our Sales team at our Ontario, CA headquarters. This role plays a key part ... Provide customer service and technical support via Live Chat * Support the sales team by sourcing ...

IPS Group

Customer Support Representative

Tustin, CA

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public ... Public phone, chat and email support for the primary EMS applications and Permitting * Provide ...

IPS Group

Customer Support Representative

Tustin, CA · On-site

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public ... Public phone, chat and email support for the primary EMS applications and Permitting * Provide ...

Maverick Payments

Merchant Support Rep I

Calabasas, CA · On-site

$23 - $26/hr

Provide first-class customer service/support via telephone, email, chat, and any future channel ... Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited ...

Markful

CSR - Customer Support Representative

El Cajon, CA

$16.75 - $22.75/hr

Our Customer Service Representatives play a key role in supporting customers from order to delivery ... You'll support a high volume of customer requests across phone, email, and chat, while working ...

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All JobsChat Support Representative JobsChat Support Representative Jobs in California

Chat Support Representative information

What is a Chat Support Representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by Chat Support Representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a Chat Support Representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What are the most commonly searched types of Chat Support Representative jobs in California? The most popular types of Chat Support Representative jobs in California are:
What are popular job titles related to Chat Support Representative jobs in California? For Chat Support Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Chat Support Representative jobs in California look for? The top searched job categories for Chat Support Representative jobs in California are:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in California as of July 2026, with employment types broken down into 58% Full Time, 9% Part Time, and 33% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Customer Support Representative

orderlunches

San Carlos, CA

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Company Description

We provide On-Demand solutions that connect schools and companies with local restaurants, caterers and on-site cooks. Customize daily menus so users can pre-order and pay on-line then compile, tabulate, and organize all the information necessary to easily manage school or company meal programs with our proprietary reporting solutions.
Use our custom reporting and distribution solutions to effectively manage food preparation, meal distribution and payment reconciliation. Includes Mobile/Interactive check-in solutions using equipment you already own - desktops, laptops, tablets to distribute large meal orders fast!
Includes Live Customer Support for parents, school staff, end users and site administrators. Our programs help schools and companies design and manage custom meal programs and restaurants and caterers do what they do best, prepare and deliver great food while order lunches manages the entire online ordering process! Call us today to learn why we are the leading pre-order meal solution in the marketplace!

Job Description

Customer Support Representative Job Duties:

  • Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada
  • Assist end users with navigational support, payment questions, food questions that are redirected to our school / restaurant or catering partners
  • Assist site administrators with navigational support including but not limited to ongoing management of menus items, menu cycles, reporting engine
  • Resolve product / service questions / concerns ; determine cause and provide the best solution to ensure 100% customer satisfaction;
  • Ultimate objective is to ensure customer's understanding of information provided and all questions have been answered.
  • Recommend potential enhancements, products or services to management by collecting customer information and analyzing customer needs
Qualifications

Customer Support Representative Skills and Qualifications:

Excellent written / verbal communication and organizational skills; Web Based Program Management Experience; Proficient with Microsoft Word & Excel; Customer Focus, General Consulting Experience; Multi-tasking


Additional Information

Permanent Full Time Positions include the following benefits: Medical, Dental, Vision, Paid Vacation, Matching 401k, and a competitive hourly rate.

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