ZipRecruiter

Log In

1

Chat Support Representative Jobs in Missouri (NOW HIRING)

Jobgether

$1.1K - $1.5K/day

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Support based in Netherlands. Join a fast-growing

EPC Inc

Ecommerce Customer Support

Saint Peters, MO · On-site

$16/hr

eCommerce Customer Support Position is on-site at St. Peters, MO - No relocation assistance available for this position Starting wage: $16.00 No Nights - No Mandatory Overtime - No Weekends Internal

next page

Showing results 1-20

All JobsChat Support Representative JobsChat Support Representative Jobs in Missouri

Chat Support Representative information

See Missouri salary details

$11

$20

$40

How much do chat support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat support representative in Missouri is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.88 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What are popular job titles related to Chat Support Representative jobs in Missouri? For Chat Support Representative jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Chat Support Representative jobs in Missouri look for? The top searched job categories for Chat Support Representative jobs in Missouri are:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,666 per year, or $20.5 per hour.

Live Chat Representative (Remote)

JasonX Solutions

Saint Louis, MO • On-site

$27 - $30/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join JasonX Solutions as a Live Chat Representative and become the vital link between our company and our customers. In this dynamic role, you will engage with clients in real-time, providing prompt, accurate, and friendly support through our live chat platform. Your ability to communicate clearly and resolve issues efficiently will help enhance customer satisfaction and drive our commitment to exceptional service.This position offers an exciting opportunity to work in a fast-paced environment where your problem-solving skills and customer focus will make a tangible impact every day.Key ObjectivesDeliver timely and professional assistance to customers via web chat.Resolve inquiries, troubleshoot issues, and provide product or service information.Maintain accurate records of customer interactions and escalate complex issues as needed.Contribute to continuous improvement of customer service processes and tools.ResponsibilitiesRespond promptly and effectively to customer inquiries through the web chat platform.Identify customer needs and provide appropriate solutions or guidance.Document all interactions and keep detailed records in the customer relationship management (CRM) system.Collaborate with team members and other departments to resolve issues and improve customer experience.Maintain up-to-date knowledge of company products, services, and policies.Follow established protocols to ensure customer privacy and data security.Assist in identifying trends and customer feedback to support service enhancements.RequirementsHigh school diploma or equivalent.Excellent written communication skills with strong attention to detail.Ability to multitask and manage multiple chat conversations simultaneously.Familiarity with CRM software and chat support tools is preferred.Strong problem-solving skills and a patient, empathetic approach to customer interactions.QualificationsExceptional typing speed and accuracy.Comfortable navigating multiple software applications simultaneously.Ability to maintain professionalism and composure under pressure.Strong organizational skills and the ability to prioritize tasks effectively.Team-oriented mindset with a commitment to continuous learning and improvement.BenefitsCompetitive salary with performance-based incentives.Comprehensive health, dental, and vision insurance plans.Paid time off and holiday leave.Opportunities for professional development and career advancement.Supportive and inclusive work environment.Flexible scheduling to help balance work and personal life.
Job Posted by ApplicantPro