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Chat Support Representative Jobs in Missouri (NOW HIRING)

Conexon

Technical Support Representative

Kansas City, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This representative will take incoming calls or emails from customers and offer resolutions by ... Provide daily support to Conexon clients via phone, email, or chat * Communicate clearly and ...

Conexon

Technical Support Representative

Kansas City, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This representative will take incoming calls or emails from customers and offer resolutions by ... Provide daily support to Conexon clients via phone, email, or chat * Communicate clearly and ...

CONEXON

Technical Support Representative

Kansas City, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This representative will take incoming calls or emails from customers and offer resolutions by ... Provide daily support to Conexon clients via phone, email, or chat * Communicate clearly and ...

Etrailer

Customer Service Chat Representative

Wentzville, MO · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Chat Representative Hot Job Missouri - Wentzville, MO 63385 Overview Position Type ... inquiry or supporting an order--is positive and memorable for our neighbors. What We Offer:

etrailer

Customer Service Chat Representative

Wentzville, MO

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Chat Representative Level: Entry Job Location: Missouri - Wentzville, MO Position ... inquiry or supporting an order--is positive and memorable for our neighbors. What We Offer:

Helzberg

Customer Care Representative

Kansas City, MO · On-site

$15.50 - $21.25/hr

... including support for Helzberg.com, stores, special orders and the S.S.C. The primary mission of ... Assisting customers with their online purchases via phone, chat, email, on camera video assistance ...

Helzberg Diamonds

Customer Care Representative

Kansas City, MO · On-site

$15.50 - $21.25/hr

... including support for Helzberg.com, stores, special orders and the S.S.C. The primary mission of ... Assisting customers with their online purchases via phone, chat, email, on camera video assistance ...

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All JobsChat Support Representative JobsChat Support Representative Jobs in Missouri

Chat Support Representative information

See Missouri salary details

$11

$20

$40

How much do chat support representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for chat support representative in Missouri is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.88 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,666 per year, or $20.5 per hour.

Technical Support Representative

Conexon

Kansas City, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Description

Conexon Connect is a fast-growing internet service provider that works alongside Rural Electric Cooperatives to deliver and operate advanced fiber-to-the-home (FTTH) networks across the country. Our mission is to bring high-speed internet and phone service to Rural America and ensure exceptional service for every customer we support. Our team is driven by purpose, collaboration, and a commitment to bridging the digital divide. As we expand into additional states and communities, we're seeking team members who are excited to help us make a lasting impact by transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.



The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.  



We are currently hiring for the following shifts:


Friday-Monday: 8am-7pm

Friday-Monday: 12pm-11pm

Sunday-Wednesday: 9am-8pm

Sunday-Wednesday: 12pm-11pm

Friday-Tuesday: 9am-6pm

Friday-Tuesday: 2pm-11pm



Location: On-Site

Job Type: Full- time

Schedule: Fixed, some irregular hours may be required 

Overtime: Occasionally 

FLSA Status: Non-Exempt

Travel: No 

Requirements

  • High school diploma or equivalent required
  • Excellent customer service and problem-solving skills
  • Detail oriented individual
  • Strong communication skills and ability to remain calm and professional in all circumstances
  • Ability to multitask between systems and adapt to change
  • Must be able to work independently and with a team
  • Analytical thinker with technical aptitude 


Preferred

  • Associate degree or higher
  • Telecom industry experience a plus
  • Previous customer service/or technical support experience


Job Responsibilities

  • Provide daily support to Conexon clients via phone, email, or chat
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
  • Perform other duties as assigned to fulfill the objectives of this position



 Physical Requirements 

  • Normal office conditions
  • Majority of time spent on the computer and phone


Standard Company Benefits Include

  • Three (3) weeks of paid time off
  • Comprehensive benefits package, including health, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • Retirement benefits



Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.
By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.

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