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Chat Support Representative Jobs in Missouri (NOW HIRING)

Abilities, LLC

Community Support Professional

Warrensburg, MO · On-site

$14.75 - $19.75/hr

Google Chat for departmental communication * Other agency-approved software as assigned Employees ... Represent Abilities, LLC professionally within the community. Core Responsibilities 1. Direct ...

Abilities, LLC

Community Support Professional

Warrensburg, MO · On-site

$14.75 - $19.75/hr

Google Chat for departmental communication * Other agency-approved software as assigned Employees ... Represent Abilities, LLC professionally within the community. Core Responsibilities 1. Direct ...

Sharecare

Lead Customer Service Rep

Jefferson City, MO · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

iPostal1

Customer Service Representative

Saint Louis, MO

$15.50 - $21.25/hr

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...

Jobgether

$14.75 - $20.50/hr

... representing customer needs internally. * Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions. * Manage customer ...

New

Medix

Employee Benefits Representative

Kansas City, MO · On-site

$27 - $32/hr

The actual posting represents a position at one of our clients. Job Summary Our client is seeking ... Provide inbound support during the initial month, addressing calls, escalation tickets from AI chat ...

Humana

Appeals Rep

Jefferson City, MO · On-site

$48K - $65K/yr

Reviewed clinical documentation to support appeal determinations and escalation decisions ... chat, and file sharing) Preferred Qualifications * Associate Degree or higher * 2 or more years of ...

New

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Chat Support Representative information

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How much do chat support representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for chat support representative in Missouri is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.88 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What are popular job titles related to Chat Support Representative jobs in Missouri? For Chat Support Representative jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Chat Support Representative jobs in Missouri look for? The top searched job categories for Chat Support Representative jobs in Missouri are:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,666 per year, or $20.5 per hour.

Associate Customer Service Representative / Customer Service Representative

State of Missouri

Jefferson City, MO • On-site

$15.25 - $20.50/hr

Other

Medical, Retirement

Re-posted 24 days ago

State Of Missouri rating

6.7

Company rating: 6.7 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

45th of 50 rated states

Job description

Job Summary - Why you'll love this position
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:
The Missouri Department of Revenue is seeking motivated and customer-focused individuals to join our team as an Associate Customer Service Representative or Customer Service Representative. This combined posting allows applicants to be considered for either position based on qualifications and experience. Both roles are essential in providing exceptional service to Missouri taxpayers and ensuring accurate and timely processing of transactions.
Responsibilities - What you'll do
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION:
  • Respond to inquiries from taxpayers via phone, email, live chat, written correspondence, and in-person regarding laws, forms, and procedures as they pertain to the Department of Revenue.
  • Assist customers with applications, forms, and resolving account issues.
  • Review and process tax documents and payments for accuracy and compliance.
  • Research and resolve discrepancies or complex customer issues using department systems and resources.
  • Maintain detailed records of customer interactions and transactions.
  • Provide clear and courteous communication while adhering to Department of Revenue policies and state regulations.
CORE COMPENTENCIES NEEDED:
  • Customer Focus:
    • Demonstrates a commitment to meeting customer needs and providing exceptional service.
  • Adaptability:
    • Adjusts to changing priorities, procedures, and technologies with ease.
  • Attention to Detail:
    • Ensures accuracy in data entry, documentation, and communication.
  • Problem Solving:
    • Identifies issues quickly and develops effective solutions.
  • Teamwork:
    • Collaborates effectively with colleagues to achieve departmental goals.
  • Integrity:
    • Maintains confidentiality and adheres to ethical standards in all interactions.
  • Communication:
    • Clearly conveys information in both verbal and written formats.
Qualifications - All you need for success
QUALIFICATIONS:
Associate Customer Service Representative (Entry-Level):
  • High school diploma or equivalent
  • Strong communication and problem-solving skills
  • Ability to learn and apply laws, rules, and procedures as they pertain to the Department of Revenue
  • Basic computer skills and attention to detail
Customer Service Representative (Experienced Level):
  • High school diploma or equivalent; some college coursework preferred
  • One year of experience in customer service or clerical work, preferably in a tax or government setting
  • Proficiency in interpreting and explaining complex regulations and policies
  • Advanced computer skills and ability to handle multiple systems simultaneously
Additional Information:
  • Training will be provided for both positions
  • Salary and classification will be determined based on qualifications and experience
  • Opportunities for advancement within the Department of Revenue

Job Details - More reasons to love this position
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources office at (573) 751-1291.
The State of Missouri is an equal opportunity employer.

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