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Freelance Insurance Call Center Jobs in Missouri

Call Center Rep- Evenings

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

Education/Experience • 1-2 years of experience in a call center or customer service environment ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Education/Experience * 1-2 years of experience in a call center or customer service environment ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

Call Center Rep- Evenings

Saint Louis, MO · On-site

$14.50 - $18/hr

Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ... Role Purpose Responsible for providing call center services by assisting internal and external ...

Education/Experience * 1-2 years of experience in a call center or customer service environment ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

Education/Experience • 1-2 years of experience in a call center or customer service environment ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

Call Center Rep - (PT Weekends)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... Disability insurance* paid for by BJC * Annual 4% BJC Automatic Retirement Contribution * 401(k) ...

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Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Missouri?

The most popular types of Insurance Call Center jobs in Missouri are:

What are popular job titles related to Freelance Insurance Call Center jobs in Missouri?

For Freelance Insurance Call Center jobs in Missouri, the most frequently searched job titles are:

What cities in Missouri are hiring for Freelance Insurance Call Center jobs?

Cities in Missouri with the most Freelance Insurance Call Center job openings:

Supervisor - Call Center

Realtime Results, LLC

Maryland Heights, MO • On-site

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New


Job description

Realtime Results is hiring a Call Center Supervisor to lead a team of call center agents handling product recall inquiries for our clients. Reporting to the Operations Manager and working closely with our Senior Supervisor, you'll coach agents, improve service metrics, and help keep our recall process running smoothly for the businesses that depend on us.
What You'll Do
  • Work directly with the Senior Supervisor to manage a team of call center agents handling product recall inquiries
  • Handle escalated calls and resolve customer complaints with a strong service mentality
  • Monitor and improve customer service metrics and recall processes and procedures
  • Help ensure agents follow established protocols for handling recall inquiries
  • Mentor agents and solve problems to help the team hit daily, weekly, and monthly goals
  • Give agents regular feedback, conduct monthly check-ins, and lead annual performance reviews
  • Track call volume, response time, and customer satisfaction; identify areas for process improvement
  • Recommend enhancements that improve productivity, efficiency, and overall program performance
  • Prepare agent schedules and manage timecard approval with Payroll
  • Ensure compliance with company policy, including attendance and PCI compliance
  • Participate in hiring, onboarding, and training new agents
  • Attend weekly Product Recall meetings and follow up on assigned action items

Requirements
High school diploma or equivalent required
2+ years of call center experience; team lead or supervisory experience preferred
Proficient in Microsoft Word and Excel
Strong leadership, coaching, and motivational skills
Excellent customer service mentality
Background in call processing and customer service principles
Strong communication, organizational, and time management skills
About Realtime Results
Realtime Results brings a technology-centric approach to every business unit we run, powered by tools like our Open Door Solution, a mobile platform connecting field teams to back-office operations. Recall Results, our recall management division, helps clients reduce cost, gain efficiency, and grow revenue through recall management, call center support, and logistics services.
Realtime Results is an equal opportunity employer, committed to a workplace free from discrimination and bias, and to a diverse, inclusive team where everyone is valued.
Benefits
  • Private Health Insurance
  • 401(k) with Company Automatic Contribution
  • Paid Time Off
  • This position is eligible for annual company-wide bonuses based on company success