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Chat Support Representative Jobs in Dallas, TX (NOW HIRING)

Apex Systems

Connectivity Support Representative

Irving, TX ยท On-site

$17.25 - $23.25/hr

Job#: 3046534 Connectivity Support Representative Location: Remote Role Overview The Connectivity ... chat in a timely and professional manner. * Diagnose and troubleshoot connectivity problems ...

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Aerwave

Customer Support Representative II

Dallas, TX ยท On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Answer inbound customer inquiries via phone, email, chat, or other communication channels in a ...

Remotetravelcareers

Travel Customer Support

Dallas, TX ยท Remote

$16.75 - $21.50/hr

๏ปฟWe are seeking a remote Travel Customer Support representative to handle customer questions ... Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ...

Patriot Mobile

Sales Operational Support

Grapevine, TX ยท On-site

$22/hr

... representative plays a key role in providing front-line support to the Patriot Mobile sales group. In this role, you will be the first point of contact for potential customers engaging through chat.

Patriot Mobile

Sales Operational Support

Grapevine, TX

$17.50 - $24/hr

... representative plays a key role in providing front-line support to the Patriot Mobile sales group. In this role, you will be the first point of contact for potential customers engaging through chat.

Patriot Mobile

Sales Operational Support

Grapevine, TX ยท On-site

$22/hr

... representative plays a key role in providing front-line support to the Patriot Mobile sales group. In this role, you will be the first point of contact for potential customers engaging through chat.

Swyfft LLC

Billing Support Representative

Dallas, TX ยท On-site

$16.75 - $21.75/hr

Our Billing Support Team is searching for a superstar Billing Support Representative. At your core ... Experience using video and chat technology (MSTeams & Slack) Other: * Reliable high-speed internet ...

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All JobsChat Support Representative JobsChat Support Representative Jobs in Dallas, TX

Chat Support Representative information

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$12

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$42

How much do chat support representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chat support representative in Dallas, TX is $21.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.08 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What cities near Dallas, TX are hiring for Chat Support Representative jobs?

Cities near Dallas, TX with the most Chat Support Representative job openings:

Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,996 per year, or $21.6 per hour.

Connectivity Support Representative

Apex Systems

Irving, TX โ€ข On-site

$17.25 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted yesterday

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Job description

Job#: 3046534
Job Description:
Connectivity Support Representative
Location: Remote
Role Overview
The Connectivity Support Representative is responsible for providing customer service and technical support to clients experiencing connectivity issues. This role requires a proactive individual with problem-solving skills to troubleshoot, resolve, and escalate technical issues related to third-party connectivity. This is a Tier 1 customer-facing support role.
Key Responsibilities
  • Respond to customer inquiries and issues related to third-party connectivity via phone, email, and chat in a timely and professional manner.
  • Diagnose and troubleshoot connectivity problems, including EDI and cXML.
  • Guide customers through step-by-step solutions to resolve connectivity problems.
  • Collaborate with internal teams, including IT and engineering, to resolve complex issues.
  • Document and track customer issues, resolutions, and follow-up actions in the ticketing system.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

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