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Chat Process Jobs (NOW HIRING)

Ethypharm

Live Chat Agent

Atlanta, GA · Remote

$15.75 - $21.25/hr

Live Chat Agent Department: Customer Support Employment Type: Full-Time Work Arrangement: Remote ... process and will be based on the applicable employment agreement. Equal Opportunity The ...

New

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and ... The construction process is broken up into three distinct phases: Pre-construction/Pre-development ...

3M

Data Chat Agent

Richardson, TX · Remote

$23 - $28/hr

... and guide users through processes. * Maintain a high standard of customer service and ... Accurately document all chat conversations, actions taken, and resolutions in our internal systems.

New

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and ... process - Stay up-to-date on product knowledge and industry trends to better assist customers ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Collaborate with other team members to continuously improve and optimize our live chat support process * Stay up-to-date on product knowledge and industry trends to better assist customers ...

The Nurse Dolls 2.0

Live chat agent

Chester, VA

$20 - $28/hr

... processes. - Maintaining a friendly and approachable tone in all customer interactions. What We're Looking For We're searching for a candidate who brings: - At least 1 year of experience in customer ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

Update customer interaction records and provide feedback for process improvements. Requirements ... Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and ...

Bileddo Associates

Remote Live Chat Agent

Update customer interaction records and provide feedback for process improvements. Requirements ... Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ · On-site

$17 - $21.50/hr

Enjoys ongoing change and learning new technology/processes * One year of sales experience with ... Experience with chat * Experience with multi-solution customer offerings and bundling services

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem ... Process reports from various payroll software and understand the intricacies of managing payroll ...

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Showing results 21-40

All JobsChat Process Jobs

Chat Process information

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$14

$25

$48

How much do chat process jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What is a chat process?

Chat Process jobs involve handling customer inquiries, support requests, or sales interactions through online chat platforms instead of phone calls or face-to-face communication. Employees in these roles typically assist customers by answering questions, resolving issues, and providing information in real time via chat windows on websites or mobile apps. These jobs require strong written communication skills, multitasking ability, and a customer-focused attitude. Chat Process roles are common in industries such as e-commerce, banking, and technical support.

What are the key skills and qualifications needed to thrive as a chat process executive?

To thrive as a Chat Process Executive, you need excellent written communication skills, fast and accurate typing, and at least a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-centric attitude set top performers apart. These skills ensure efficient, high-quality customer support and satisfaction in a fast-paced digital environment.

What are some common challenges faced in a chat process role and how can they be managed?

In a Chat Process role, a frequent challenge is handling multiple customer queries simultaneously while maintaining accuracy and a positive tone. Time management and multitasking skills are essential, as agents often juggle several conversations at once. Additionally, interpreting written messages without verbal cues can be difficult, so strong written communication and empathy are key. Supportive team structures and regular training sessions can help you continuously improve your skills and manage these challenges effectively.

What is the difference between Chat Process vs Customer Service Representative?

AspectChat ProcessCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or office-based; online chat platformsCall centers, retail, or office settings; phone and in-person interactions
Employer & Industry UsageTech companies, e-commerce, customer support servicesRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding online chat roles and skillsCustomer interaction and problem-solving skills

Chat Process roles focus on handling customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives engage with customers through calls, in-person, or online, often requiring broader communication skills. Both roles are vital in customer support but differ mainly in communication channels and work environment.

How do you become a chat process?

To become a chat process worker, you typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Some roles may require familiarity with chat software platforms and customer service experience, and training is often provided by the employer.
More about Chat Process jobs

What cities are hiring for Chat Process jobs?

Cities with the most Chat Process job openings:

What are the most commonly searched types of Chat Process jobs?

The most popular types of Chat Process jobs are:

What states have the most Chat Process jobs?

States with the most job openings for Chat Process jobs include:

What job categories do people searching Chat Process jobs look for?

The top searched job categories for Chat Process jobs are:

Chat Process jobs near you
Infographic showing various Chat Process job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 8% Part Time, and 25% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.

Live Chat Agent

Ethypharm

Atlanta, GA • Remote

$15.75 - $21.25/hr

Full-time

PTO

Posted 3 days ago

New

Job description

Live Chat Agent

Position: Live Chat Agent
Department: Customer Support
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Support Supervisor / Team Lead

Position Overview

We are seeking a professional, customer-focused Live Chat Agent to provide timely and effective assistance to customers through online chat platforms. The Live Chat Agent will be responsible for responding to customer inquiries, resolving issues, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should have excellent written communication skills, strong attention to detail, patience, and the ability to manage multiple conversations while maintaining professionalism and accuracy.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through live chat.
  • Provide accurate information regarding products, services, accounts, billing, policies, and general customer concerns.
  • Identify customer needs and provide appropriate solutions or guidance.
  • Handle multiple chat conversations efficiently while maintaining service quality.
  • Troubleshoot and resolve routine customer issues within established guidelines.
  • Escalate complex or unresolved matters to the appropriate department or supervisor.
  • Document customer interactions, requests, and resolutions accurately in the company's CRM or support system.
  • Follow established customer service procedures, communication standards, and company policies.
  • Maintain a professional, courteous, and positive tone in all customer interactions.
  • Protect customer information and maintain confidentiality at all times.
  • Identify recurring customer issues and communicate trends or concerns to management.
  • Work collaboratively with internal teams to resolve customer issues efficiently.
  • Meet established performance standards, including response time, resolution time, accuracy, and customer satisfaction.

Required Qualifications

  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Strong typing and computer skills.
  • Ability to communicate clearly and professionally through written channels.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize responsibilities effectively.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a suitable workspace for remote work.
  • Previous customer service, chat support, call center, or administrative experience is preferred but may not be required.

Preferred Skills

  • Experience with live chat, CRM, help-desk, or ticketing platforms.
  • Familiarity with Microsoft Teams, Slack, Zendesk, Intercom, or similar communication/support tools.
  • Fast and accurate typing skills.
  • Strong customer-service orientation.
  • Ability to remain calm and professional when handling difficult customers.
  • Strong time-management and multitasking abilities.

Performance Expectations

The successful candidate will be expected to:

  • Maintain professional and courteous communication.
  • Respond to customers within established response-time standards.
  • Provide accurate and complete information.
  • Resolve customer concerns effectively whenever possible.
  • Maintain accurate customer records.
  • Meet team productivity and quality targets.
  • Maintain confidentiality and follow all applicable company policies.

Work Environment

This is a remote position. The Live Chat Agent is expected to maintain a professional, quiet, and reliable work environment and remain available during scheduled working hours.

Compensation & Benefits

Compensation, benefits, working hours, paid time off, training, and other employment terms will be communicated during the recruitment and onboarding process and will be based on the applicable employment agreement.

Equal Opportunity

The organization is committed to providing a professional and inclusive workplace. Employment decisions are based on qualifications, skills, experience, and business requirements.