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Chat Process Jobs (NOW HIRING)

BCI Acrylic

Dealer Support Coordinator I

Libertyville, IL · On-site

$22 - $23/hr

Communicate effectively with dealers via phone, email, and chat. * Process orders in a timely fashion (average 25+ orders per day) by 90 days. * Assist dealers in a timely, prompt, professional and ...

Netcare Access

988 Chat Clinician

Columbus, OH · On-site

$50K - $67K/yr

Operates and responds to live text/chat interaction requests, incorporating the process of "dovetailing" (taking two chats at once) when appropriate. * Maximizes time on shift to be available to ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... improve processes and procedures - Maintain a positive and professional attitude at all times ...

Bes System haus

Live Chat Support

Contribute to the continuous improvement of support processes and knowledge base. Requirements ... Ability to multitask and handle multiple live chat sessions efficiently. * Strong problem-solving ...

Burjline Builders

Chat Support Associate

Phoenix, AZ · On-site

$65K - $75K/yr

Chat Support Associate We are currently seeking a dedicated and articulate Chat Support Associate ... Collaborate with team members to improve customer service processes and standards. * Meet and ...

New

Episcopal School

Chat Support Agent

Baton Rouge, LA · On-site

... process and provide feedback to the team Qualifications: - High school diploma or equivalent; some college preferred - 1-2 years of customer service experience, preferably in a chat or online support ...

Burjline Builders

Remote Chat Support

Troubleshoot technical issues and process orders. * Manage 3-5 concurrent chat sessions while maintaining quality. * Document interactions and follow up on unresolved issues. * Stay informed about ...

New

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... Collaborate with team members to continuously improve processes and procedures * Maintain a ...

Burjline Builders

Remote Chat Support

Key Responsibilities: - Respond to customer inquiries promptly. - Troubleshoot technical issues and process orders. - Manage 3-5 concurrent chat sessions while maintaining quality. - Document ...

New

Bes System haus

Live Chat Support

Contribute to the continuous improvement of support processes and knowledge base. Requirements ... Ability to multitask and handle multiple live chat sessions efficiently. * Strong problem-solving ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

Live Chat Representative StrataBuilt is a dynamic and innovative company dedicated to providing ... Collaborate with team members to improve customer service processes * Identify common issues and ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and ... The construction process is broken up into three distinct phases: Pre-construction/Pre-development ...

Simera

Chat Support Representative CR

$17.50 - $22.25/hr

Ability to learn new systems and processes quickly. Requirements * Previous experience in chat support, customer service, customer support, call center, or a similar role. * Excellent written ...

ATCC

Customer Experience Specialist I

Manassas, VA · On-site +1

$45K - $50K/yr

Respond to inbound customer inquiries via phone, email, and website contact forms or chat. Process orders across various channels, such as phone, email, website, robotic process automation (RPA), or ...

ATCC

Customer Experience Specialist I

Manassas, VA · Remote

$45K - $50K/yr

Respond to inbound customer inquiries via phone, email, and website contact forms or chat. Process orders across various channels, such as phone, email, website, robotic process automation (RPA), or ...

New

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All JobsChat Process Jobs

Chat Process information

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$14

$25

$48

How much do chat process jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for chat process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What is a chat process?

Chat Process jobs involve handling customer inquiries, support requests, or sales interactions through online chat platforms instead of phone calls or face-to-face communication. Employees in these roles typically assist customers by answering questions, resolving issues, and providing information in real time via chat windows on websites or mobile apps. These jobs require strong written communication skills, multitasking ability, and a customer-focused attitude. Chat Process roles are common in industries such as e-commerce, banking, and technical support.

What are the key skills and qualifications needed to thrive as a chat process executive?

To thrive as a Chat Process Executive, you need excellent written communication skills, fast and accurate typing, and at least a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-centric attitude set top performers apart. These skills ensure efficient, high-quality customer support and satisfaction in a fast-paced digital environment.

What are some common challenges faced in a chat process role and how can they be managed?

In a Chat Process role, a frequent challenge is handling multiple customer queries simultaneously while maintaining accuracy and a positive tone. Time management and multitasking skills are essential, as agents often juggle several conversations at once. Additionally, interpreting written messages without verbal cues can be difficult, so strong written communication and empathy are key. Supportive team structures and regular training sessions can help you continuously improve your skills and manage these challenges effectively.

What is the difference between Chat Process vs Customer Service Representative?

AspectChat ProcessCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or office-based; online chat platformsCall centers, retail, or office settings; phone and in-person interactions
Employer & Industry UsageTech companies, e-commerce, customer support servicesRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding online chat roles and skillsCustomer interaction and problem-solving skills

Chat Process roles focus on handling customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives engage with customers through calls, in-person, or online, often requiring broader communication skills. Both roles are vital in customer support but differ mainly in communication channels and work environment.

How do you become a chat process?

To become a chat process worker, you typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Some roles may require familiarity with chat software platforms and customer service experience, and training is often provided by the employer.
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Chat Process jobs near you
Infographic showing various Chat Process job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.

Dealer Support Coordinator I

Libertyville, IL • On-site

BCI Acrylic
Construction • 51 - 200 employees
Learn more about BCI Acrylicexternal

$22 - $23/hr

Full-time

Re-posted 18 days ago

Job description

Summary
Under the direction of the Dealer Support Leadership, the Dealer Support Coordinator I is responsible for the day-to-day dealer orders and interactions, while contributing to the growth of the company by performing a high level of dealer support and quality service.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
  1. Communicate effectively with dealers via phone, email, and chat.
  2. Process orders in a timely fashion (average 25+ orders per day) by 90 days.
  3. Assist dealers in a timely, prompt, professional and friendly manner.
  4. Provide knowledgeable answers to our dealers regarding product, pricing, and availability.
  5. Help dealers navigate our e-commerce and assist in the ordering process.
  6. Research and solve dealer concerns and/or issues.
  7. Attend and actively participate in scheduled meetings.
  8. Provide high level of service and dealer support.
  9. Manages $1-6 Million in Order Volume.
  10. Manage 1 Key Account over 500k.
  11. Communicate effectively with other departments as needed regarding order and dealer relations.
  12. Proactively manage dealer accounts by notifying dealers of potential stock issues or shipment delays.
  13. Follow & Demonstrate Bath Concept's Core Values.

Education and/or Experience
  • Requires an Associates Degree or 2 - 3 years of related experience in an office environment.
  • High level of computer literacy, to include MS Office.
  • Strong organizational and communication skills.
  • Ability to work with others.
  • Ability to complete purchase orders, schedules and assigned reports.
  • Ability to communicate effectively and demonstrate proper email etiquette.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties and responsibilities of this position, the employee will be sitting at a desk 90% of the time. Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee works in an office environment. The noise level in the work environment is consistent with normal office noise levels.
The above statement reflects the general details necessary to describe the principal functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.
Bath Concepts Inc. is an Equal Opportunity Employer

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