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Chat Process Jobs in Illinois (NOW HIRING)

BCI Acrylic

Dealer Support Coordinator I

Libertyville, IL · On-site

$22 - $23/hr

Communicate effectively with dealers via phone, email, and chat. * Process orders in a timely fashion (average 25+ orders per day) by 90 days. * Assist dealers in a timely, prompt, professional and ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

Update customer interaction records and provide feedback for process improvements. Requirements ... Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and ...

Acara Solutions

Process Technician

Bolingbrook, IL · On-site

$50K - $65K/yr

Job Title: Process Technician Location: Bolingbrook, IL & Dallas, TX Employment Type: Direct ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

eTeam

People Partner Coordinator

Normal, IL · On-site

$20.50 - $27/hr

... chat What you'll do Serve as Tier 1 support for employee inquiries across benefits, payroll, pay ... Continuously improve: flag trends, eliminate root causes, and suggest process or automation ...

Midwest Tech Services

Be Seen First

Customer Service Representative / Manager

Willowbrook, IL · On-site

$38K - $50K/yr

You will handle a variety of customer interactions primarily via phone, email, and chat, collaborating closely with Sales, Purchasing and the Owner to resolve issues and process orders efficiently ...

Artech

People Partner Coordinator

Normal, IL · On-site

$20.50 - $27/hr

Working hours: 8am-4:30pm with requirements for flex shifts (9:30am-6pm) to cover evening chat ... Continuously improve : flag trends, eliminate root causes, and suggest process or automation ...

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All JobsChat Process JobsChat Process Jobs in Illinois

Chat Process information

See Illinois salary details

$13

$24

$46

How much do chat process jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for chat process in Illinois is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.65 per hour, depending on experience, location, and employer.

What are some common challenges faced in a chat process role and how can they be managed?

In a Chat Process role, a frequent challenge is handling multiple customer queries simultaneously while maintaining accuracy and a positive tone. Time management and multitasking skills are essential, as agents often juggle several conversations at once. Additionally, interpreting written messages without verbal cues can be difficult, so strong written communication and empathy are key. Supportive team structures and regular training sessions can help you continuously improve your skills and manage these challenges effectively.

How do I become a chat process agent?

To become a chat process agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple chats simultaneously. Some employers may require prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.

What is a chat process?

Chat Process jobs involve handling customer inquiries, support requests, or sales interactions through online chat platforms instead of phone calls or face-to-face communication. Employees in these roles typically assist customers by answering questions, resolving issues, and providing information in real time via chat windows on websites or mobile apps. These jobs require strong written communication skills, multitasking ability, and a customer-focused attitude. Chat Process roles are common in industries such as e-commerce, banking, and technical support.

What is the difference between Chat Process vs Customer Service Representative?

AspectChat ProcessCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or office-based; online chat platformsCall centers, retail, or office settings; phone and in-person interactions
Employer & Industry UsageTech companies, e-commerce, customer support servicesRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding online chat roles and skillsCustomer interaction and problem-solving skills

Chat Process roles focus on handling customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives engage with customers through calls, in-person, or online, often requiring broader communication skills. Both roles are vital in customer support but differ mainly in communication channels and work environment.

What are the key skills and qualifications needed to thrive as a chat process executive?

To thrive as a Chat Process Executive, you need excellent written communication skills, fast and accurate typing, and at least a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-centric attitude set top performers apart. These skills ensure efficient, high-quality customer support and satisfaction in a fast-paced digital environment.
What are the most commonly searched types of Chat Process jobs in Illinois? The most popular types of Chat Process jobs in Illinois are:
What are popular job titles related to Chat Process jobs in Illinois? For Chat Process jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Chat Process jobs in Illinois look for? The top searched job categories for Chat Process jobs in Illinois are:
Chat Process jobs near you
Infographic showing various Chat Process job openings in Illinois as of August 2026, with employment types broken down into 70% Full Time, 10% Part Time, and 20% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $51,345 per year, or $24.7 per hour.

Dealer Support Coordinator I

Bath Concepts

Libertyville, IL • On-site

$22 - $23/hr

Full-time

Re-posted 20 days ago

Job description

Summary
Under the direction of the Dealer Support Leadership, the Dealer Support Coordinator I is responsible for the day-to-day dealer orders and interactions, while contributing to the growth of the company by performing a high level of dealer support and quality service.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
 
  1. Communicate effectively with dealers via phone, email, and chat.
  2. Process orders in a timely fashion (average 25+ orders per day) by 90 days.
  3. Assist dealers in a timely, prompt, professional and friendly manner.
  4. Provide knowledgeable answers to our dealers regarding product, pricing, and availability.
  5. Help dealers navigate our e-commerce and assist in the ordering process.
  6. Research and solve dealer concerns and/or issues.
  7. Attend and actively participate in scheduled meetings.
  8. Provide high level of service and dealer support.
  9. Manages $1-6 Million in Order Volume.
  10. Manage 1 Key Account over 500k.
  11. Communicate effectively with other departments as needed regarding order and dealer relations.
  12. Proactively manage dealer accounts by notifying dealers of potential stock issues or shipment delays.
  13. Follow & Demonstrate Bath Concept’s Core Values.
 
Education and/or Experience
  • Requires an Associates Degree or 2 – 3 years of related experience in an office environment.
  • High level of computer literacy, to include MS Office.
  • Strong organizational and communication skills.
  • Ability to work with others.
  • Ability to complete purchase orders, schedules and assigned reports.
  • Ability to communicate effectively and demonstrate proper email etiquette.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties and responsibilities of this position, the employee will be sitting at a desk 90% of the time.  Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
 
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee works in an office environment. The noise level in the work environment is consistent with normal office noise levels.
The above statement reflects the general details necessary to describe the principal functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.
Bath Concepts Inc. is an Equal Opportunity Employer
 

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