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Chat Process Jobs in Illinois (NOW HIRING)

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

... chat. * Work in a call-center environment (approximately 50% phone support). * Manage customer requests, escalations, and issue resolution. * Process orders, returns, credits, debits, quotes, and ...

Abbott Interfast

BDR/Sales Admin

Wheeling, IL · On-site

$50K - $75K/yr

... chat etiquette * Detail-oriented mindset with exceptional organizational and multitasking abilities * Proficient in using CRM systems and order processing software * Self-motivated, proactive, and ...

Darcy Automotive Group

CUST SERVICE

Joliet, IL · On-site

$15.50 - $21/hr

Respond promptly to internet, phone, and live chat inquiries using approved email, phone, and chat ... Participate in team meetings, training, and process improvement initiatives while maintaining ...

Abbott Interfast

BDR/Sales Admin

Wheeling, IL · On-site

$50K - $75K/yr

... chat etiquette * Detail-oriented mindset with exceptional organizational and multitasking abilities * Proficient in using CRM systems and order processing software * Self-motivated, proactive, and ...

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Showing results 21-40

All JobsChat Process JobsChat Process Jobs in Illinois

Chat Process information

See Illinois salary details

$13

$24

$46

How much do chat process jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for chat process in Illinois is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $28.65 per hour, depending on experience, location, and employer.

What are some common challenges faced in a chat process role and how can they be managed?

In a Chat Process role, a frequent challenge is handling multiple customer queries simultaneously while maintaining accuracy and a positive tone. Time management and multitasking skills are essential, as agents often juggle several conversations at once. Additionally, interpreting written messages without verbal cues can be difficult, so strong written communication and empathy are key. Supportive team structures and regular training sessions can help you continuously improve your skills and manage these challenges effectively.

How do I become a chat process agent?

To become a chat process agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple chats simultaneously. Some employers may require prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.

What is a chat process?

Chat Process jobs involve handling customer inquiries, support requests, or sales interactions through online chat platforms instead of phone calls or face-to-face communication. Employees in these roles typically assist customers by answering questions, resolving issues, and providing information in real time via chat windows on websites or mobile apps. These jobs require strong written communication skills, multitasking ability, and a customer-focused attitude. Chat Process roles are common in industries such as e-commerce, banking, and technical support.

What is the difference between Chat Process vs Customer Service Representative?

AspectChat ProcessCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or office-based; online chat platformsCall centers, retail, or office settings; phone and in-person interactions
Employer & Industry UsageTech companies, e-commerce, customer support servicesRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding online chat roles and skillsCustomer interaction and problem-solving skills

Chat Process roles focus on handling customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives engage with customers through calls, in-person, or online, often requiring broader communication skills. Both roles are vital in customer support but differ mainly in communication channels and work environment.

What are the key skills and qualifications needed to thrive as a chat process executive?

To thrive as a Chat Process Executive, you need excellent written communication skills, fast and accurate typing, and at least a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-centric attitude set top performers apart. These skills ensure efficient, high-quality customer support and satisfaction in a fast-paced digital environment.
What are the most commonly searched types of Chat Process jobs in Illinois? The most popular types of Chat Process jobs in Illinois are:
What are popular job titles related to Chat Process jobs in Illinois? For Chat Process jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Chat Process jobs in Illinois look for? The top searched job categories for Chat Process jobs in Illinois are:
Chat Process jobs near you
Infographic showing various Chat Process job openings in Illinois as of August 2026, with employment types broken down into 70% Full Time, 10% Part Time, and 20% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $51,345 per year, or $24.7 per hour.

People Partner Coordinator

Premier Staffing Solution

Normal, IL • On-site

$20.50 - $27/hr

Contractor

Re-posted 12 days ago

Job description


What you'll do

  • Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups.

  • Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.

  • Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.

  • Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.

  • Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.

  • Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.

  • Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.

  • Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.


What you'll bring

  • 2+ years in HR shared services, People Operations, or high-volume employee/customer support.

  • Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).

  • Clear, empathetic communication—you simplify complexity, document well, and tailor your message to the audience.

  • Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.

  • Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.

  • Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.

Education:Employment Type: CONTRACTOR
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About Premier Staffing Solution

Sourced by ZipRecruiter

With our strategic contingent workforce solutions, scale up or down to adapt to changing market demands. Don't let short-term staffing needs hold you back. Whether you need skilled manufacturing workers or reliable warehouse staff, we have the resources and expertise to provide the right people for the job.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Toledo, OH, US

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