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Assistant Chat Process Jobs (NOW HIRING)

Customer Support Specialist

Wilmington, NC ยท On-site

$16.50 - $22.25/hr

... chat. * Process customer quotations, orders, and order confirmations accurately within a 24-hour ... assist customers. * Develop and maintain knowledge of IKA products, equipment, and accessories.

Customer Support Specialist

Wilmington, NC ยท On-site

$16.50 - $22.25/hr

... chat. * Process customer quotations, orders, and order confirmations accurately within a 24-hour ... assist customers. * Develop and maintain knowledge of IKA products, equipment, and accessories.

Customer Support Specialist

Wilmington, NC ยท On-site

$16.50 - $22.25/hr

... chat. * Process customer quotations, orders, and order confirmations accurately within a 24-hour ... assist customers. * Develop and maintain knowledge of IKA products, equipment, and accessories.

Communicate effectively with dealers via phone, email, and chat. * Process orders in a timely fashion (average 25+ orders per day) by 90 days. * Assist dealers in a timely, prompt, professional and ...

... may arise - Assist with registration, enrollment, and other administrative tasks as needed ... support process and provide feedback to the team Qualifications: - High school diploma or ...

988 Chat Clinician

Columbus, OH ยท On-site

$50K - $67K/yr

Operates and responds to live text/chat interaction requests, incorporating the process of ... Ability to explore resources in other states and areas, to assist texters and chatters. * Ability ...

Communicate effectively with dealers via phone, email, and chat. * Process orders in a timely fashion (average 25+ orders per day) by 90 days. * Assist dealers in a timely, prompt, professional and ...

Chat Support Representative CL

$17.50 - $22.25/hr

... assist customers through live chat and digital communication channels. The ideal candidate has ... Ability to learn new systems and processes quickly. Requirements * Previous experience in chat ...

Chat Support Representative PE

$17.50 - $22.25/hr

... assist customers through live chat and digital communication channels. The ideal candidate has ... Ability to learn new systems and processes quickly. Requirements * Previous experience in chat ...

Chat Support Representative CR

$17.50 - $22.25/hr

... assist customers through live chat and digital communication channels. The ideal candidate has ... Ability to learn new systems and processes quickly. Requirements * Previous experience in chat ...

Chat Support Representative AR

$17.50 - $22.25/hr

... assist customers through live chat and digital communication channels. The ideal candidate has ... Ability to learn new systems and processes quickly. Requirements * Previous experience in chat ...

Chat Support Representative EG

$17.50 - $22.25/hr

... assist customers through live chat and digital communication channels. The ideal candidate has ... Ability to learn new systems and processes quickly. Requirements * Previous experience in chat ...

Chat Support Representative CO

$17.50 - $22.25/hr

... assist customers through live chat and digital communication channels. The ideal candidate has ... Ability to learn new systems and processes quickly. Requirements * Previous experience in chat ...

Chat Support Representative (Remote)

$17.50 - $22.25/hr

... assist customers through live chat and digital communication channels. The ideal candidate has ... Ability to learn new systems and processes quickly. Requirements * Previous experience in chat ...

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How much do assistant chat process jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for assistant chat process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

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Bilingual Customer Support Specialist

Wilmington, NC โ€ข On-site

$15.50 - $20/hr

Full-time

Re-posted 8 days ago


Job description

Description

When IKA's corporate history began in 1910, China had not yet become the People's Republic of China, and the word "globalization" had not even been invented. Today, the IKA Group has more than 900 employees at locations around the world and is proud to serve customers such as BASF, Bayer, and Procter & Gamble. We are the global market leader in many of our product groups and a leading example of innovation, development, and growth. Or, as our slogan says: "IKA - Designed to work perfectly."

IKA is seeking an on-site Bilingual Customer Support Specialist to join our team. This role is responsible for delivering exceptional customer support in both English and Spanish, including preparing quotes, entering orders, managing incoming calls and live chat, responding to customer emails, and providing pricing and delivery information for the Laboratory, Analytical, and Bioprocessing divisions. The ideal candidate will provide timely, professional service while helping strengthen relationships with our diverse customer base and supporting continuous improvement across all aspects of customer service.

  • Provide exceptional customer support in both English and Spanish via phone, email, and live chat.
  • Process customer quotations, orders, and order confirmations accurately within a 24-hour turnaround.
  • Ensure all quote and order instructions are completed accurately and efficiently.
  • Set up new customer accounts in the ERP system.
  • Respond professionally to customer inquiries regarding products, pricing, availability, order status, and delivery schedules.
  • Communicate accurate delivery information to customers and Account Managers.
  • Route qualified sales opportunities to the appropriate Account Manager.
  • Generate and manage return authorizations.
  • Review and maintain weekly back-order reports, communicate shipping updates, and notify customers of any schedule changes.
  • Maintain open communication with internal departments to ensure excellent customer service.
  • Utilize company resources, product literature, website information, and internal expertise to assist customers.
  • Develop and maintain knowledge of IKA products, equipment, and accessories.
  • Support continuous improvement initiatives to enhance customer satisfaction, efficiency, and service quality.

Requirements

  • Bachelor's degree in Business Administration, Communications, or a related field preferred.ย 
  • Fluent in both English and Spanish (spoken and written) is required.
  • Previous experience in customer service, inside sales, order entry, or quote generation preferred.
  • Excellent verbal and written communication skills with the ability to build positive customer relationships.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to respond professionally to customer inquiries and resolve issues effectively.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Proficiency with Microsoft Office (Outlook, Word, and Excel).
  • Experience with SAP or another ERP/manufacturing software is a plus.
  • Ability to work collaboratively with cross-functional teams while maintaining a high level of customer satisfaction.