Assistant Chat Process Jobs in Michigan (NOW HIRING)

Overview

We are seeking customer-focused and detail-oriented professionals to join our Automotive Chat Support team. In this role, you will provide real-time online assistance to consumers throughout their vehicle purchasing journey. The ideal candidate is an excellent written communicator who enjoys helping customers, solving problems, and delivering an exceptional customer experience.

This position supports prospective buyers with new and used vehicle sales inquiries and basic service appointment questions through online chat. This is a sales support and customer engagement role, not a general customer service position.

Key Responsibilities

• Assist customers with questions related to the vehicle purchase process.
• Deliver exceptional customer experiences through professional and engaging online chat interactions.
• Provide proactive support regarding vehicle availability, dealer locations, products, and promotions.
• Accurately respond to customer inquiries about vehicle features, benefits, incentives, and special offers.
• Identify opportunities to capture sales leads and support dealership sales efforts.
• Make recommendations that enhance customer satisfaction and improve the buying experience.
• Maintain a positive and professional attitude while serving as a brand ambassador.
• Document interactions accurately and efficiently within company systems.
• Meet productivity, quality, and customer satisfaction goals.

Required Qualifications

• Bachelor's degree required.
• 6 months to 1 year of customer service experience.
• Strong reading comprehension and written communication skills.
• Excellent grammar, spelling, and attention to detail.
• Ability to communicate professionally through chat and email.
• Strong organizational and multitasking abilities.
• Self-motivated with the ability to work independently and meet deadlines.
• Strong interpersonal and problem-solving skills.

Preferred Qualifications

• Degree in English, Journalism, Public Relations, Communications, or a related field.
• Experience supporting customers in a high-service environment such as retail, hospitality, technology, or e-commerce.
• Previous experience in chat support, contact centers, call centers, or customer support environments.
• Familiarity with automotive sales or dealership operations is a plus.

Key Skills

• Customer Service
• Chat Support
• Written Communication
• Customer Support
• Call Center Support
• Data Entry
• Email Correspondence
• Problem Solving
• Attention to Detail
• Sales Support

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warren,MI.

Application Deadline

This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.