Chapter Manager Jobs (NOW HIRING)

As a Delivery Manager (Chapter Lead), you will have the opportunity to build and maintain a team of High Performing software engineers. You will be responsible for the staffing of your chapter, act as a coach, building and developing your chapter members, understanding and identifying their development needs as well as organizing the resource allocation of chapter members to squads and orchestrate the performance of the chapter.
In the agile context, you will also participate as a 'hands-on' squad member to contribute to the success of a squad as well as to retain and grow your people management skills as well as technical expertise.

Swift is unable to sponsor an employment authorization for this position now or in the future.

Chapter Focus Area - Messaging Tribe - Cluster focusing on Swift's critical service - FIN and RMA service
The FIN Delivery Manager (Chapter Lead) will be responsible for leading a team of experts focused on the design, development, and evolution of various FIN components, focusing FIN Services, FIN lower layer and interface components like - UNN, NI, ensuring their seamless integration and optimal performance within the global financial ecosystem. This role combines technical leadership with people management, fostering development of engineering skills, a culture of excellence and continuous improvement. Responsible to design, code and test software solutions whilst evolving the architecture and technical stack and meeting security standards.

As a Delivery Manager (Chapter Lead), you are responsible to hire, coach, and motivate team members of your chapter in order to build a group of talented software and test engineers that can deliver value in their squads. This activity is expected to take up to 50% of your time and includes:

• Select and recruit squad members with skills to meet projected demand and to have qualified, competent and motivated chapter members.

• Work with the Product Owners and the Engineering Lead to organise the chapter member assignment in squads.

• Coach chapter members on best practices and software design patterns to use in their respective products.

• Ensure transversal consistency of knowledge for functional (software component design and usage), and technology areas (e.g. C++, Java, Python, PLSQL, cryptography, middleware, databases), create a culture of excellence and continuous learning and ensures professional growth of chapter members

• Set up knowledge sharing between chapter members and participate in cross-tribe knowledge sharing.

• Develop and design and development programs to fill identified gaps.

• Maintain deep understanding of current technology, database management, programming practices, and future trends through ongoing education, conference attendance and industry press.

• Build a network within and outside the Chapter, maintains relationships with all relevant stakeholders and makes sure they are consulted and informed when needed.

• Ensure chapter members understand the relevant IT policies and standards to apply in their domain.

• Set annual objectives and conduct mid-year review and year-end performance appraisal of chapter members.

• Orchestrate the feedback collection from Product Owner, Agile Coach, Squad members, and stakeholders to assess development needs and agree on skills development goals for chapter members.

• Perform administrative reviews and approvals for chapter members

As a squad contributor, a portion of your time/capacity must be spent collaborating with your squad and chapter to achieve the key objectives and results at either squad or tribe level.

Illustrative for engineering CL's, Your individual contribution can encompass following activities (but not limited to):

• Work closely with Squad Product Owner and other squad members to deliver the squad objectives

• Participate in all squad meetings, solution, testcases reviews as a squad member

• Application design, coding and peer code review, testing and test automation

• Technical POCs ; Feasibility study including generating reports

• Production & Customer Support case investigations

• Implement and maintain DevOps enablers: CI/CD pipelines, Jenkins

• Functional & non-functional testing

• System integration and qualification

• Test automation

• help with COTS upgrades

• DB design, sizing and performance analysis, benchmarking (define test case, execution, reporting)

• Security review (e.g. GSR), design and implementation (e.g. config of certificates, encryption ...) liaising with GS

• Audit item and security risk follow up and Controls/compliance implementation/remediation

• production problem investigation, provide COE support

• Participate in on-call support rotation for Production issues and problems

• Depending on the expertise, act as a senior expert within the squad to mentor and train new squad members

Experience:

• University degree in computer science or related field

• More than 14 years of experience in systems development; with at least 8+ years exposure to the team leader role

• Have handled initiatives with significant cluster or organisational impact, demonstrating influence beyond direct responsibility.

Competency profile:

Takes Accountability for Delivering Results - makes and takes accountability for significant decisions and actions on operational/tactical issues; takes initiative to deliver results under conditions of pressure, adversity and uncertainty with full understanding of potential risks.

Demonstrates Operational Excellence - defines, implements and manages to the highest standards of operational excellence required for service and product delivery; encourages and promotes a continuous improvement mindset for business processes and policies to drive operational success in terms of the security, availability and reliability.

Expands knowledge - champions cross-functional and cross-divisional learning; ensures sharing of critical knowledge in the business to drive development of new solutions; keeps a breast of changes and developments in knowledge area; demonstrates ownership of own development and guides others in planning and growing their personal capabilities.

Bus Understanding and Commercial Sense - applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.

Builds and reinforces custemor relationships - builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

Leads with a team focus - forms and mobilises teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognises differences in team member contributions; serves as a role model by living SWIFT values.

Communicates effectively - communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.

The estimated salary range for a new hire in this position in Virginia is $145,877.00 USD Annual MINIMUM to $270,915.00 USD Annual MAXIMUM. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employee's contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.