Chapter Manager Jobs in Maryland (NOW HIRING)

THE ORGANIZATION

Entrepreneurs’ Organization (“EO”) is a global nonprofit membership organization and peer network for entrepreneurs, connecting approximately 20,000 members through more than 220 chapters worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values, trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff works across diverse cultures in support of EO’s global community.As an EO employee, you will work in a global entrepreneurial community and have opportunities for learning, collaboration, and professional growth. EO offers a competitive total rewards package, including benefits and professional development support, and a flexible work environment, subject to role, location, and applicable plan terms.

POSITION SUMMARY

The Senior Manager, Chapter & Regional Training is responsible for executing the department strategy, planning, delivery, and continuous improvement for two core leadership development initiatives: Chapter Officer Training (direct, organized globally) and leadership summits (indirect, organized regionally). This role ensures that chapter officers receive the knowledge, resources, skills, and support needed to effectively fulfill their responsibilities and contribute to healthy, high-performing chapters, regardless of how or where training is received. The role is accountable for shaping high-impact content, aligning cross-functional stakeholders, and stewarding operational processes that enable program success.

Serving as the primary owner of EO's Chapter Officer Training program, the Senior Manager develops content aligned to learning strategies, training frameworks, curriculum standards, and delivery models that support chapter officers throughout their leadership journey. This includes overseeing the Global Leadership Conference (GLC) officer training experiences, virtual learning opportunities, facilitator and track team management, content planning processes, and supporting resources designed to strengthen officer readiness and effectiveness.

Working closely with stakeholders such as volunteer leaders, subject matter experts, regional, events, and products teams, chapter health, and other stakeholders, this role brings together learning content, training delivery, operational coordination, and program evaluation to create impactful and consistent development experiences for chapter officers around the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Chapter & Regional Training Program Management

• Lead the planning, execution, and continuous improvement of EO's Chapter Officer Training and Development programs.
• Develop and maintain a cohesive chapter officer development framework that aligns Chapter Officer Training, Leadership Summits, virtual learning opportunities, and supporting resources into a connected learning journey for chapter officers.
• Establish frameworks, content standards, and learning outcomes for Leadership Summits that reinforce Chapter Officer Training and support ongoing officer development throughout the leadership journey.
• Create and maintain training strategies that prepare chapter officers to successfully fulfill their responsibilities and support chapter officer readiness, effectiveness, and leadership growth.
• Manage program budgets, timelines, deliverables, and operational plans associated with chapter officer development initiatives.
• Identify opportunities to expand learning experiences, resources, and support mechanisms that strengthen chapter officer preparedness and performance.
• Develop and maintain learning frameworks, curriculum structures, and training pathways for chapter officer roles.

• Apply adult learning principles and instructional design practices to create engaging and effective learning experiences.
• Define learning objectives, desired outcomes, and development milestones for chapter officer training programs.
• Partner with staff and member experts to create role-based learning journeys that combine operational knowledge, leadership skills, and practical application.
• Ensure consistency and alignment across in-person training, virtual learning experiences, supporting resources, and future development initiatives.

Training Delivery and Learning Experiences

• Oversee the design, planning, and execution of EO's Chapter Officer Training experiences (in partnership with the Events team and other stakeholders), including programming delivered at the Global Leadership Conference (GLC).
• Support the training of the Track teams (Staff leads, Facilitators, and SME’s) on successful preparation and creation of content for in-person and virtual Chapter Office Trainings. 
• Develop and coordinate virtual training programs, ongoing learning opportunities, and supporting resources for chapter officers, including monthly chair calls.
• Partner with regional teams and other stakeholders to support the successful communication of officer development initiatives throughout the year.

• Partner with staff experts, subject matter experts, facilitators and member leaders to guide the content development and logistics management aligned to content and training frameworks.
• Manage the selection, onboarding, and preparation of facilitators and subject matter experts who lead the preparation and delivery of chapter officer training.
• Partner, collaborate, and provide support to the functional staff leads in the development of content, management of Track Teams, and alignment to content standards.
• Develop tools, resources, and support mechanisms that strengthen the effectiveness and consistency of Track Teams.

Program Evaluation and Continuous Improvement

• Develop and manage evaluation processes that measure participation, engagement, satisfaction, and learning outcomes.
• Track and analyze chapter officer training metrics and year-over-year trends to assess program effectiveness and identify opportunities for improvement.
• Create and manage surveys, feedback mechanisms, and assessment processes related to training and development initiatives.
• Partner with regional leaders, Chapter Health, and Chapter Operations teams to understand emerging needs, best practices, and factors that contribute to successful chapter leadership.

Cross-Functional Collaboration and Stakeholder Engagement

• Lead and support related COT member-lead work groups and participate on the GLC Planning Committee to represent chapter officer training initiatives.
• Collaborate with regional teams, member leaders, and staff stakeholders to ensure chapter officer development programs address evolving needs across the organization.
• Work closely with Chapter Health to incorporate stage-based, best practices and supporting resources that contribute to healthy chapters.
• Participate in other cross-functional initiatives that support chapter officer development.
• Develop communications, presentations, updates, and supporting materials related to Chapter Officer Training and Development programs.
• Other duties as assigned

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED

• Bachelor’s degree or equivalent professional experience required.
• Minimum 3 to 5 years of experience in learning and development, leadership development, training program management, association management, or a related field.
• Experience developing and implementing learning strategies, training programs, leadership development initiatives, or adult learning experiences.
• Strong project and program management skills, including the ability to manage multiple initiatives, timelines, budgets, stakeholders, and competing priorities.
• Strong facilitation, presentation, written communication, and stakeholder engagement skills.
• Experience working collaboratively with members, staff, and cross-functional teams.
• Ability to analyze data, evaluate program effectiveness, and translate insights into actionable improvements.
• Strong strategic thinking, organizational, and problem-solving skills.
• Ability to interact with entrepreneurs with tact, diplomacy, and poise.
• Exercises confidentiality and discretion.
• Fluency in English.
• Willing to travel internationally; duties of this position require travel approximately 15% of time.
• Ability to work flexible hours to meet the needs of a global constituency

POSTING DISCLOSURES

Compensation: EO reasonably and in good faith expects to pay between $85,200 and $97,800 per year for this position upon hire. Final compensation will depend on skills, experience, internal equity, and work location.

Benefits: EO offers medical, dental, and vision coverage; life/disability coverage; retirement benefits with immediate vesting; paid sick leave; paid time off/vacation; paid holidays; parental leave, if applicable; home office, wellness and professional development benefits, as applicable.

Other Compensation: This position is not eligible for bonus, commission, equity, or other incentive compensation.

How to Apply: EO Job Openings | Entrepreneurs' Organization

Application Deadline: August 7.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

• This role is primarily sedentary/light work and requires regular use of a computer, telephone, and video-conference platforms.
• The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings.
• The role requires travel up to 15%.
• The role requires occasional early morning/evening meetings across time zones.
• The role requires lifting/moving up to 40 pounds, as applicable.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.