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Case Worker Assistant Jobs in Rochester, NY (NOW HIRING)

mystanns

Rehab Program Assistant

Rochester, NY

$17.75 - $23.25/hr

We reward hard - working and caring professionals with competitive pay, great benefits and career ... Facilitate communication between therapy, nursing, case management, and admissions teams. * Assist ...

St. Ann's Community

Rehab Program Assistant

Rochester, NY · On-site

$17.75 - $23.25/hr

We reward hard - working and caring professionals with competitive pay, great benefits and career ... Facilitate communication between therapy, nursing, case management, and admissions teams. * Assist ...

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All JobsCase Worker JobsCase Worker Assistant JobsCase Worker Assistant Jobs in Rochester, NY

Case Worker Assistant information

See Rochester, NY salary details

$12

$18

$24

How much do case worker assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for case worker assistant in Rochester, NY is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.35 per hour, depending on experience, location, and employer.

What qualifications do I need to be a case worker assistant?

To become a case worker assistant, candidates typically need a high school diploma or equivalent, with some positions preferring post-secondary education in social work, psychology, or related fields. Relevant skills include strong communication, organizational abilities, and familiarity with case management software; some roles may require background checks or certifications such as CPR or first aid.

What is a case worker assistant?

Case Worker Assistants are professionals who support case workers in providing social services to individuals and families in need. They help with administrative tasks, documentation, and follow-up communications, ensuring that case workers can focus on client assessments and interventions. Case Worker Assistants may also interact directly with clients to gather information, schedule appointments, and offer basic guidance or resources under supervision. Their role is essential for maintaining efficient case management and delivering quality care to clients.

How does a case worker assistant typically collaborate with case workers and other team members on client cases?

Case Worker Assistants play a crucial supportive role by gathering client information, maintaining case files, and helping coordinate services. They regularly communicate with case workers to provide updates, ensure documentation is up-to-date, and assist with scheduling appointments or follow-ups. Collaboration often extends to working with external agencies or community organizations, making teamwork and clear communication essential. This collaborative structure allows Case Worker Assistants to learn from experienced professionals, develop their skills, and contribute significantly to positive client outcomes.

How hard is it to become a case worker assistant?

Becoming a case worker assistant typically requires a high school diploma or equivalent, with some positions preferring post-secondary education or relevant experience. Strong communication, organizational skills, and familiarity with social services are important, and some roles may require background checks or certifications such as CPR or first aid. The difficulty varies depending on the employer and specific job requirements.

What is the difference between Case Worker Assistant vs Social Worker?

AspectCase Worker AssistantSocial Worker
Required CredentialsHigh school diploma or equivalent; some roles may require certification or associate degreeBachelor's degree in social work or related field; licensure often required
Work EnvironmentOffice settings, community agencies, healthcare facilitiesSame as Case Worker Assistant, often with more independent case management
Employer & Industry UsageNonprofit organizations, government agencies, healthcare providersSame as Case Worker Assistant, with broader responsibilities
Common Search & Comparison IntentUnderstanding entry-level roles, responsibilities, and qualificationsSeeking advanced roles, responsibilities, and licensing requirements

While both roles work in similar environments and share some qualifications, a Case Worker Assistant typically supports social workers with case management tasks and requires less formal education. Social Workers have more responsibilities, often require a degree and licensure, and handle complex cases independently.

What are the key skills and qualifications needed to thrive as a case worker assistant, and why are they important?

To thrive as a Case Worker Assistant, you need a background in social services or a related field, strong organizational skills, and attention to detail. Familiarity with case management software, data entry systems, and basic office applications is typically required. Excellent interpersonal communication, empathy, and the ability to handle sensitive situations make someone stand out in this role. These skills are crucial for supporting case workers, ensuring accurate documentation, and providing effective assistance to clients in need.
What are the most commonly searched types of Case Worker jobs in Rochester, NY? The most popular types of Case Worker jobs in Rochester, NY are:
What are popular job titles related to Case Worker Assistant jobs in Rochester, NY? For Case Worker Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Case Worker Assistant jobs in Rochester, NY look for? The top searched job categories for Case Worker Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Case Worker Assistant jobs? Cities near Rochester, NY with the most Case Worker Assistant job openings:
Case Worker Assistant jobs near you
Infographic showing various Case Worker Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 75% Full Time, 15% Part Time, and 10% Contract. Highlights an 85% In-person, and 15% Hybrid job distribution, with an average salary of $39,236 per year, or $18.9 per hour.

Financial Case Manager

Rochester Regional Health

Rochester, NY • On-site

$85K - $111K/yr

Full-time

Medical

Re-posted 19 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

304th of 887 rated healthcare providers

Job description

Job Title: Financial Case Manager
Department: Financial Counseling
Location: Hybrid (Onsite & Remote) Riedman Campus, 100 Kings Highway, Rochester NY 14617
Hours Per Week: 40
Schedule: Full-Time, Monday to Friday ,Day Shift (7 am - 5:00 pm) ,Start times can be any time between 7 and 9 and end of shifts can be any time between 3 and 5 PM
Position Summary:
The Financial Case Manager is responsible for reviewing uninsured and under-insured patient accounts by following the insurance verification process.
Community/Acute - The FCM will assist under-insured patients by interviewing patients and screening for secondary coverage options, applying for financial assistance and other government based programs. This person assists patients with setting up interest free payment plans and work closely with Patient Financial Services to help resolve minor coordination of benefits (COB) issues that include obtaining appeal documentation.
Long Term Care - The FCM will assist residents in applying for and recertifying in Medicaid coverage. This entails interviewing and screening resident and family for financial history, investigating and obtaining financial documentation needed from but not limited to banking institutions, financial markets including life insurance agencies, pension programs, and investment firms. This person will work closely with system and outside attorney agencies as well as the Department of Social Services.
All communication must be conducted in a manner that will result in positive patient relations and prompt reimbursement for services rendered. The FCM may also help in internal continuous improvement initiatives around financial performance. This individual works collaboratively with multiple departments of our organization
Key Responsibilities:
Financial Counseling
  • Assesses the healthcare coverage needs of uninsured and under-insured patients.
  • Verifies insurance coverage to identify uninsured patients who may be eligible for insurance enrollment, and provides the FCM II accurate information for patient interview when needed.
  • Assists under-insured patients with applying for secondary coverage, financial assistance applications in the acute care setting and other programs in which they be eligible.
  • Complete all financial and secondary insurance applications with high quality work, gathers all necessary documentation and submit them to the proper agency / staff for processing.
  • Notifies the appropriate staff of pertinent information and enters notes in a timely manner into the financial and clinical sections of Care Connect as well as any additional software programs that may be deemed necessary for the arena working in.
  • Establishes payment plan arrangements for patients per policy for hospital and clinical accounts.
  • Thorough knowledge of long term care Medicaid program including necessary forms, documentation requirements, agency regulations and budgeting procedures for Long Term Care arena.
  • Follows documentation and productivity standards according to policies and procedures.
  • Assists patients with resolving non-complex coordination of benefit issues. May need to contact third party insurance providers to rectify primary and secondary coverage errors.
  • Collaborate with Patient Financial Services staff by contacting patients requesting they complete appeal documentation for the acute based hospital accounts.
  • Track Private Pay residents in Long Term Care setting in order to begin Medicaid application at opportune time as to ensure no gap in coverage for nursing home.
  • Scanning and saving applications and decisions into system for future reference
  • Additional duties as assigned with a positive attitude.

Customer Service
  • Conveys courtesy, dignity, respect, and a positive attitude with all individuals.
  • Demonstrates kindness and empathy when interacting with patients, family and visitors and is able to anticipate the needs of the people we serve.
  • Collaborates with patients, their family/support person(s), State or County staff, and/or other agencies to ensure patients receive the coverage they are eligible for in a timely manner.

Quality
  • Ensure timely completion of release of information forms, patient financial information, financial obligations, and other applicable Rochester Regional Health forms per policy.
  • Verifies guarantor and resident information for accuracy.
  • Updates hospital and clinic accounts accurately with plan code and insurance information.
  • Ensure all accounts documented timely with accurate and complete information.
  • Maintains accurate spreadsheets and databases per department standards.
  • Completes organizational and state (NYS of Health) required training programs.
  • Ensures compliance with privacy and security standards per Rochester Regional Health policies and procedures.

Desired Attributes:
  • For Community/Hospital setting: Completion of the Certified Application Counselor (CAC) training within 6 months of employment.
  • Base knowledge of health care governmental assistance programs, guidelines, and application procedures.
  • Able to communicate and respond to inquiries; requires effective interpersonal skills and ability to interact with the patients to explain payment policies and persuade patients to settle account balances.
  • Ability to manage multiple concurrent assignments in a fast-paced environment.
  • Ability to utilize Care Connect system effectively and accurately upon initial completed training.
  • Skilled establishing priorities to complete work in a timely manner despite changes in workload, deadlines, or competing requirements.
  • Demonstrate strong interpersonal and organizational skills to interact courteously and effectively with physicians, patients, and staff members.
  • Ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation and problem solving.
  • Writing and editing skills to prepare grammatically routine business correspondence; such as email and letters.
  • Skilled in operating a PC and PC-based software applications, including Microsoft Office.
  • Ability to solve problems with minimal direction in a stressful environment and maintain a positive attitude.
  • Demonstrate excellent time management, organizational, verbal, and written skills.
  • Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
  • Ability to maintain confidentiality of all medical, financial, and legal information.
  • May need to travel throughout service area.

Minimum Qualifications:
  • Associates Degree in related field with two years of experience preferred or an equivalent combination of work experience in financial counseling, long term care setting, healthcare billing or customer/patient service is required.

Required Licensure/Certification Skills
  • None

Rochester General Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran.
EDUCATION:
LICENSES / CERTIFICATIONS:
NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)New York State Department of Motor Vehicles (NYSDMV)New York State Department of Motor Vehicles (NYSDMV)
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$21.00 - $24.50
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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