ZipRecruiter

Log In

1

Case Management Associate Jobs in Indiana (NOW HIRING)

Deaconess

Case Manager Associate

Evansville, IN · On-site

$15.82 - $20.56/hr

Job Overview The Case Management Associate provides clerical and administrative support to the Case Management Department. This position works closely with patients, physicians, clinical staff, and ...

New

next page

Showing results 1-20

All JobsCase Management Associate JobsCase Management Associate Jobs in Indiana

Case Management Associate information

See Indiana salary details

$10

$18

$28

How much do case management associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for case management associate in Indiana is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $20.82 per hour, depending on experience, location, and employer.

What is a case management associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the job of a case management associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a case management associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by case management associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

Can you become a case management associate with an associate's degree?

Yes, many employers hire case management associates with an associate's degree in fields like social work, psychology, or healthcare. Relevant skills include communication, organization, and knowledge of case management software; some positions may also require certification or experience in social services.

Is case management a stressful job?

Case management associates often work in fast-paced environments that require strong organizational and communication skills, which can lead to stress. The job involves managing multiple cases, meeting deadlines, and addressing client needs, which may contribute to job-related stress levels.
More about Case Management Associate jobs

What are the most commonly searched types of Case Management jobs in Indiana?

The most popular types of Case Management jobs in Indiana are:

What cities in Indiana are hiring for Case Management Associate jobs?

Cities in Indiana with the most Case Management Associate job openings:

Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $39,100 per year, or $18.8 per hour.

Case Manager Associate

Deaconess

Evansville, IN • On-site

$15.82 - $20.56/hr

Full-time

Posted 3 days ago

New

Deaconess Health System rating

6.7

Company rating: 6.7 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

534th of 896 rated healthcare providers

Job description

Job Overview
The Case Management Associate provides clerical and administrative support to the Case Management Department. This position works closely with patients, physicians, clinical staff, and the public and requires strong communication, organization, attention to detail, and customer service skills.
This is a patient-facing administrative position. The employee will interact with patients in inpatient hospital rooms and units and must be comfortable working in a clinical environment. No clinical or personal patient care is required.
The employee is expected to complete all department-specific training and competencies and meet established performance standards.
Essential Functions & Responsibilities
  • Prepare, deliver, and explain required regulatory notices to patients.
  • Obtain patient signatures and process documentation appropriately.
  • Work with clinical and floor care teams to ensure notices are delivered accurately and on time.
  • Use patience, good judgment, and sensitivity when interacting with patients and families.
  • Work independently and follow through to ensure assigned tasks are completed.
  • Provide clerical and receptionist support to the Case Management Department.
  • Operate and perform basic maintenance on office equipment.
  • Assist with special projects and assignments as needed.
  • Coordinate the department's on-call schedule.
  • Perform timekeeping duties as assigned.
  • Delegate tasks appropriately when needed.
Case Records & Insurance Support
  • Transmit patient information by phone, fax, electronic portal, or mail while maintaining HIPAA compliance.
  • Protect patient privacy and maintain confidentiality when handling or releasing information.
  • Assist Utilization Management staff with insurance approvals, denials, and related documentation.
  • Access insurance payor portals to follow up on authorizations.
  • Accurately document authorization information in the electronic medical record.
  • Participate in department or hospital committees and performance improvement activities as assigned.
Telephone Services
  • Answer, screen, and route incoming calls to the appropriate person.
  • Accurately record and promptly deliver messages.
  • Retrieve and process voicemail in a timely manner.
  • Verify that faxes have been received and process them appropriately.
  • Use denial-prevention technology, including recorded, monitored, and automated calls.
  • Document tracking numbers and related information accurately.
Required Education & Experience
  • High school diploma or GED required.
  • Three to six months of related clerical experience or one year of clerical training from a college or technical school.
  • CMA or Nursing Assistant experience and/or training is preferred.
Skills & Qualifications
Communication
  • Communicates clearly and professionally with patients, families, physicians, staff, and the public.
  • Listens carefully, asks questions, and seeks clarification when needed.
  • Communicates effectively in both routine and challenging situations.
  • Writes clearly and accurately and reviews work for spelling and grammar.
  • Reads and interprets patient charts, policies, procedures, safety guidelines, and other written information.
Customer Service
  • Provides respectful, compassionate, and professional service.
  • Responds promptly to customer needs.
  • Remains calm and professional when handling difficult or emotional situations.
  • Treats all patients, families, coworkers, and visitors with dignity and respect.
Organization & Critical Thinking
  • Follows written, verbal, and visual instructions.
  • Establishes priorities and manages multiple responsibilities.
  • Uses sound judgment and common sense to resolve routine problems.
  • Works independently and follows through on assignments.
  • Completes tasks accurately and on time.
  • Communicates promptly when a deadline cannot be met and provides an appropriate alternative plan.
Computer & Technology Skills
  • Basic computer and keyboarding skills required.
  • Ability to enter, retrieve, and review information accurately.
  • Ability to learn and use the electronic medical record system within three months of starting the position.
  • Comfortable using electronic medical records, internet-based systems, telephone, fax, and insurance payor portals.
Dependability
  • Maintains consistent attendance and punctuality.
  • Arrives on time for work, meetings, and appointments.
  • Follows through on assigned responsibilities.
  • Ensures appropriate coverage when absent.
  • Demonstrates reliability and professionalism in all aspects of the role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Deaconess Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply