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Case File Manager Jobs in Rochester, NY (NOW HIRING)

Person Centered Services

Care Coordinator

Newark, NY · On-site

$24/hr

Ensures case files are in compliance with regulation and policy. * Provide quality driven, cost ... Organizational and time management skills * Ability to prioritize. * Proactively approaches ...

NFP Corp

Account Manager, Surety

Pittsford, NY · On-site

$60K - $98K/yr

You will manage the day-to-day handling of each accounts needs, which include file maintenance ... Actual base salary offered will be determined on a case-by-case basis. In addition to the base ...

NFP Corp

Account Manager, Surety

Albany, NY

$60K - $98K/yr

You will manage the day-to-day handling of each accounts needs, which include file maintenance ... Actual base salary offered will be determined on a case-by-case basis. In addition to the base ...

Ethos Risk Services

Entry-Level Investigator

Rochester, NY

$45K - $56K/yr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case files by submitting case reports and uploading video footage via personal laptop at ...

Adams Leclair LLP

Litigation Paralegal

Rochester, NY · On-site

$65K - $80K/yr

This position will support attorneys in all phases of litigation, including case management, discovery and e-discovery, court filings, deposition and trial preparation, and client service. The ideal ...

Cirrus Manor

Administrative Assistant

Rochester, NY · On-site

$22 - $25/hr

... staff files and internal communications. RESIDENT SERVICES CASE MANAGEMENT SUPPORT: ● Assist Case Manager in developing, maintaining, and organizing service plans. ● Coordinate appointments ...

Gotham Companies

PSYCHIATRY RN

Rochester, NY · On-site

$55.93 - $59.93/hr

... case history. -Plans and provides nursing care for patients. -Makes nursing diagnosis of the ... as filing, answering phones, typing, and completing progress notes in the computer system ...

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Case File Manager information

See Rochester, NY salary details

$14

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How much do case file manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for case file manager in Rochester, NY is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.02 per hour, depending on experience, location, and employer.

What is a case file manager?

Case file managers are professionals responsible for organizing, maintaining, and tracking case files and related documents for organizations such as law firms, government agencies, or social services. They ensure that all case information is accurate, up-to-date, and easily accessible to authorized personnel. Their role often involves managing both physical and digital files, coordinating with team members, and ensuring compliance with privacy laws and organizational guidelines.

What are the key skills and qualifications needed to thrive as a case file manager, and why are they important?

To thrive as a Case File Manager, you need strong organizational skills, attention to detail, and typically a background in administration or records management. Familiarity with case management software, document management systems, and sometimes certifications in records management are important. Excellent communication, discretion, and the ability to multitask help you effectively coordinate with stakeholders and maintain confidentiality. These skills ensure accurate, efficient case processing and secure handling of sensitive information, which are vital for legal, compliance, and operational success.

What are some common challenges faced by case file managers, and how can they be addressed?

Case File Managers often handle large volumes of sensitive documents, requiring meticulous attention to detail and strong organizational skills. One common challenge is maintaining accurate and up-to-date records while managing tight deadlines. Effective use of case management software, clear communication with legal and administrative teams, and ongoing training in data security practices can help address these challenges. Additionally, prioritizing tasks and developing efficient filing systems are crucial for staying on top of workload demands in this role.

What is the difference between Case File Manager vs Paralegal?

AspectCase File ManagerParalegal
CredentialsHigh school diploma or equivalent; some roles may require certifications in records managementAssociate's degree or paralegal certificate
Work EnvironmentLegal offices, courts, or law firms, managing case files and recordsLegal offices, assisting attorneys with case preparation and research
Primary ResponsibilitiesOrganizing, maintaining, and retrieving case files and documentsLegal research, drafting documents, and supporting attorneys
Industry UsageCommonly used in law firms, courts, and legal departmentsWidely used in legal settings alongside attorneys and legal staff

The main difference between a Case File Manager and a Paralegal lies in their focus and responsibilities. A Case File Manager primarily handles organizing and maintaining case records, while a Paralegal provides broader legal support, including research and document drafting. Both roles are essential in legal environments but serve distinct functions.

How hard is it to become a case file manager?

Becoming a case file manager typically requires strong organizational skills, attention to detail, and familiarity with case management software. Many positions prefer candidates with a high school diploma or equivalent, and some roles may require relevant experience or certifications in case management or related fields.

How much do case file managers make in the US?

In the US, case file managers typically earn a median annual salary of around $40,000 to $55,000, depending on experience, location, and employer. Salaries can vary based on the industry, certifications, and whether the role involves administrative or specialized tasks.

Is case file management a stressful job?

Case file management can be stressful due to the need for accuracy, organization, and meeting deadlines. It often involves handling sensitive information and requires attention to detail, which can contribute to work-related stress, especially in high-pressure environments or with heavy workloads.

What qualifications do you need to be a case file manager?

A case file manager typically needs a high school diploma or equivalent, with some roles preferring post-secondary education in fields like criminal justice, social work, or administration. Strong organizational skills, attention to detail, and experience with record-keeping or case management software are important qualifications. Certifications in case management or related areas can enhance job prospects.

What are popular job titles related to Case File Manager jobs in Rochester, NY?

For Case File Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Case File Manager jobs in Rochester, NY look for?

The top searched job categories for Case File Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Case File Manager jobs?

Cities near Rochester, NY with the most Case File Manager job openings:

Case File Manager jobs near you

Care Coordinator

Person Centered Services

Newark, NY • On-site

$24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Person Centered Services (New York) rating

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Why Work For Person Centered Services?
When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.
Benefits for full-time positions include:
  • 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
  • 13 Paid Holidays
  • Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
  • 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
  • Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
  • Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!
  • Professional development opportunities including mentorship program options and ongoing coaching

New Employee Orientation (NEO)
  • All new team members participate in NEO offered Monday - Friday both onsite and online.
  • Day one includes in-person training at our West Seneca, NY office, where new team members are introduced to our culture, values, and the foundations of Care Coordination.

Hybrid Schedule
  • Care Coordinators are required to attend three onsite days per week during the first 90 days to support on boarding and integration
  • After successfully completing this period, team members may transition to a hybrid schedule for added flexibility. Supervisors may extend the on-site requirement if needed.

Care Coordinator
JOB SUMMARY
The care coordinator has an overall responsibility and accountability for coordinating all aspects of the individual's care, including but not limited to health and behavioral healthcare, community supports, and other services required to meet the needs of the individual. For individuals who are enrolled in the health home, the care coordinator will take a holistic approach to care by utilizing the core standards of service. These include:
  • Comprehensive Care Management

  • Care Coordination and Health Promotion

  • Comprehensive Transitional Care

  • Individual and Family Support

  • Referral to Community and Social Support Services

  • Use of Health Information Technology (HIT) to Link Services

ESSENTIAL FUNCTIONS
  • Completes required assessments using person centered planning techniques, as well as gathers and incorporates all other relevant assessments.

  • Develops a comprehensive, person-centered Life Plan with the individual and their circle of support, as well as their entire service provider team.

  • Supports the individual in the planning process to ensure that the individual directs the process to the maximum extent possible and can make informed decisions and choices.

  • Reviews the Life Plan with the individual's entire interdisciplinary team no less than annually, and every time there is a life changing event. This review must occur during a face-to-face meeting, no less than annually.

  • Accountable for coordinating all aspects of an individual's care.

  • Effectively manage a tiered caseload, while tailoring services to individual needs.

  • Completes program enrollment and eligibility document.

  • Completes and secures consents and authorizations to share information.

  • Develops and maintains appropriate records.

  • Completes and reviews paperwork necessary for case files and reports.

  • Completes documentation and billing in a timely manner.

  • Frequent travel meeting with individuals in their homes, physician/provider offices, and other public places in order to conduct assessments and provide services.

  • Accompanies individuals to appointments in accordance with Person Centered Services policy.
  • Collaborates with providers and service support team members.

  • Initiate incident reports and follow-up to ensure compliance with regulations.

  • Monitors individual satisfaction with supports and services.

  • Ensures case files are in compliance with regulation and policy.

  • Provide quality driven, cost effective, culturally appropriate services.

OTHER DUTIES
  • Commits to a respectful, just, and supportive environment for individuals and team members aligning with the company's commitment to diversity, equity, inclusion and belonging.
  • Other duties as necessary or assigned.

KNOWLEDGE, SKILLS & ABILITIES
  • Knowledge of developmental disabilities, chronic disease, and social determinants of health.

  • Strong knowledge of OPWDD funded services and supports.

  • Experience with motivational interviewing.

  • Experience writing SMART goals.

  • Knowledge of person-centered planning regulations.

  • Ability to build relationships and effectively communicate.

  • Encourages community integration.

  • Demonstrates cultural competence.

  • Demonstrates ethical and professional responsibilities and boundaries.

  • Demonstrates capacity to use Health Information Technology to link services and facilitate communication.

  • Knowledge of confidentiality regulations.

  • Organizational and time management skills

  • Ability to prioritize.

  • Proactively approaches professional responsibilities.

  • Completes work in a timely manner

EDUCATION & EXPERIENCE
  • Bachelor's degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master's degree with 1-year relevant experience required.
  • A valid New York State driver's license is required. If residing in a bordering state, a valid driver's license from that state is acceptable for employment in New York.

Click Here to View Full Job Description
#INDLP
Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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