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Case File Manager Jobs in Rochester, NY (NOW HIRING)

Church World Service

Case Manager - Temporary

Rochester, NY · On-site

$19.75 - $25.50/hr

Provide in-depth case management services to refugees, SIV holders, and other ORR-eligible ... Ensure accurate and timely case file documentation and data entry in accordance with program and ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

Ethos Risk Services

Investigator

Rochester, NY

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

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All JobsCase File JobsCase File Manager JobsCase File Manager Jobs in Rochester, NY

Case File Manager information

See Rochester, NY salary details

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How much do case file manager jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for case file manager in Rochester, NY is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.02 per hour, depending on experience, location, and employer.

What are case file managers?

Case file managers are professionals responsible for organizing, maintaining, and tracking case files and related documents for organizations such as law firms, government agencies, or social services. They ensure that all case information is accurate, up-to-date, and easily accessible to authorized personnel. Their role often involves managing both physical and digital files, coordinating with team members, and ensuring compliance with privacy laws and organizational guidelines.

What are the key skills and qualifications needed to thrive as a Case File Manager, and why are they important?

To thrive as a Case File Manager, you need strong organizational skills, attention to detail, and typically a background in administration or records management. Familiarity with case management software, document management systems, and sometimes certifications in records management are important. Excellent communication, discretion, and the ability to multitask help you effectively coordinate with stakeholders and maintain confidentiality. These skills ensure accurate, efficient case processing and secure handling of sensitive information, which are vital for legal, compliance, and operational success.

What are some common challenges faced by Case File Managers, and how can they be addressed?

Case File Managers often handle large volumes of sensitive documents, requiring meticulous attention to detail and strong organizational skills. One common challenge is maintaining accurate and up-to-date records while managing tight deadlines. Effective use of case management software, clear communication with legal and administrative teams, and ongoing training in data security practices can help address these challenges. Additionally, prioritizing tasks and developing efficient filing systems are crucial for staying on top of workload demands in this role.

What is the difference between Case File Manager vs Paralegal?

AspectCase File ManagerParalegal
CredentialsHigh school diploma or equivalent; some roles may require certifications in records managementAssociate's degree or paralegal certificate
Work EnvironmentLegal offices, courts, or law firms, managing case files and recordsLegal offices, assisting attorneys with case preparation and research
Primary ResponsibilitiesOrganizing, maintaining, and retrieving case files and documentsLegal research, drafting documents, and supporting attorneys
Industry UsageCommonly used in law firms, courts, and legal departmentsWidely used in legal settings alongside attorneys and legal staff

The main difference between a Case File Manager and a Paralegal lies in their focus and responsibilities. A Case File Manager primarily handles organizing and maintaining case records, while a Paralegal provides broader legal support, including research and document drafting. Both roles are essential in legal environments but serve distinct functions.

What are popular job titles related to Case File Manager jobs in Rochester, NY? For Case File Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Case File Manager jobs in Rochester, NY look for? The top searched job categories for Case File Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Case File Manager jobs? Cities near Rochester, NY with the most Case File Manager job openings:
Case File Manager jobs near you
Case Manager - Temporary

Case Manager - Temporary

Church World Service

Rochester, NY

$19.75 - $25.50/hr

Temporary

Posted 13 days ago

Job description

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 


The purpose of this position is to provide comprehensive case management services that empower newcomers to successfully integrate into their communities. By delivering individualized support, connecting clients to essential resources, and facilitating access to higher levels of care when needed, the Case Manager plays a critical role in helping refugees achieve stability and long-term self-sufficiency.

This is a temporary position for 90 days or less dependent on funding.  


  • Provide in-depth case management services to refugees, SIV holders, and other ORR-eligible newcomers. 
  • Collaborate with other program team to ensure coordinated and seamless service delivery. 
  • Work with clients to develop individualized, achievable service plans and support them in navigating resources and programs to address barriers to resettlement and self-sufficiency. 
  • Advocate on behalf of clients with local service providers and community agencies to strengthen referral systems and ensure equitable access to services. 
  • Build and maintain relationships with health and mental health providers to expand access and improve culturally responsive care for clients. 
  • Provide technical assistance and cultural competency trainings to service providers to enhance their capacity to serve populations. 
  • Explore and develop tailored programming and innovative opportunities to support families facing unique challenges in their resettlement journey. 
  • Conduct regular assessments and monitor client progress to ensure goals are met, resources are utilized effectively, and service plans are updated as needed. 
  • Organize workshops and group sessions for clients to promote stability, health, and wellness, with topics such as literacy, stress management, self-care, women’s health, and family well-being. 
  • Ensure accurate and timely case file documentation and data entry in accordance with program and compliance requirements. 
  • Travel regularly within the service delivery area for home visits, agency meetings, and provider coordination. 
  • Actively participate in team meetings, training, and staff development activities to strengthen program delivery. 
  • Perform other duties as assigned.

Education and Experience: 

  • Bachelor’s degree or 3 years of relative work experience. 
  • 3-4 years’ experience working with refugees or immigrants, and previous case management experience. 

Other Skills: 

  • Strongly preferred that candidates are bilingual in English and a refugee language. 
  • The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications. 
  • Exceptional organizational and time management skills are required. 
  • Excellent communication skills are essential, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy. 
  • Ability to work in a multi-cultural environment required. 

The job will require reference checks, standard criminal background checks, and motor vehicle background checks. 


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