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Case File Manager Jobs in Rochester, NY (NOW HIRING)

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

Ethos Risk Services

Investigator

Rochester, NY · On-site

$25 - $35/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Finalize case file by submitting case reports and uploading video footage via personal laptop at ...

Robert Half

Paralegal

Pittsford, NY · On-site

$80K - $110K/yr

Maintain organized case files, calendars, and deadlines to ensure timely filings and compliance ... Ability to manage multiple matters, prioritize tasks, and meet deadlines with minimal supervision.

Adams Leclair LLP

Paralegal/Legal Assistant

Rochester, NY · On-site

$50K - $60K/yr

Conduct conflict checks and open new matters in the firm's case-management system * Maintain accurate, well-organized electronic and physical case files * Prepare and file documents through NYSCEF ...

pcscco

Care Coordinator

Newark, NY · On-site

$19.25 - $26/hr

Completes and reviews paperwork necessary for case files and reports. * Completes documentation and ... Organizational and time management skills * Ability to prioritize. * Proactively approaches ...

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Case File Manager information

See Rochester, NY salary details

$14

$24

$38

How much do case file manager jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for case file manager in Rochester, NY is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.02 per hour, depending on experience, location, and employer.

What are case file managers?

Case file managers are professionals responsible for organizing, maintaining, and tracking case files and related documents for organizations such as law firms, government agencies, or social services. They ensure that all case information is accurate, up-to-date, and easily accessible to authorized personnel. Their role often involves managing both physical and digital files, coordinating with team members, and ensuring compliance with privacy laws and organizational guidelines.

What are the key skills and qualifications needed to thrive as a Case File Manager, and why are they important?

To thrive as a Case File Manager, you need strong organizational skills, attention to detail, and typically a background in administration or records management. Familiarity with case management software, document management systems, and sometimes certifications in records management are important. Excellent communication, discretion, and the ability to multitask help you effectively coordinate with stakeholders and maintain confidentiality. These skills ensure accurate, efficient case processing and secure handling of sensitive information, which are vital for legal, compliance, and operational success.

What are some common challenges faced by Case File Managers, and how can they be addressed?

Case File Managers often handle large volumes of sensitive documents, requiring meticulous attention to detail and strong organizational skills. One common challenge is maintaining accurate and up-to-date records while managing tight deadlines. Effective use of case management software, clear communication with legal and administrative teams, and ongoing training in data security practices can help address these challenges. Additionally, prioritizing tasks and developing efficient filing systems are crucial for staying on top of workload demands in this role.

What is the difference between Case File Manager vs Paralegal?

AspectCase File ManagerParalegal
CredentialsHigh school diploma or equivalent; some roles may require certifications in records managementAssociate's degree or paralegal certificate
Work EnvironmentLegal offices, courts, or law firms, managing case files and recordsLegal offices, assisting attorneys with case preparation and research
Primary ResponsibilitiesOrganizing, maintaining, and retrieving case files and documentsLegal research, drafting documents, and supporting attorneys
Industry UsageCommonly used in law firms, courts, and legal departmentsWidely used in legal settings alongside attorneys and legal staff

The main difference between a Case File Manager and a Paralegal lies in their focus and responsibilities. A Case File Manager primarily handles organizing and maintaining case records, while a Paralegal provides broader legal support, including research and document drafting. Both roles are essential in legal environments but serve distinct functions.

What are popular job titles related to Case File Manager jobs in Rochester, NY? For Case File Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Case File Manager jobs in Rochester, NY look for? The top searched job categories for Case File Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Case File Manager jobs? Cities near Rochester, NY with the most Case File Manager job openings:
Case File Manager jobs near you
Investigator

Investigator

Ethos Risk Services

Rochester, NY • On-site

$25 - $35/hr

Full-time

Re-posted 20 days ago

Job description

ABOUT US: Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and actionable insights that translate into better decision-making for our clients.

JOB SUMMARY:

Our dynamic Ethos team is seeking an Experienced Field Investigator to conduct surveillance and investigative activities to identify potential fraudulent insurance claims. This role involves performing both stationary and mobile surveillance, obtaining video and photographic evidence, and preparing thorough, detailed reports for clients.

KEY RESPONSIBILITIES:

  • Case Preparation: Prepare for surveillance assignment by reviewing Ethos' preliminary reports and case information.
  • Field Surveillance: Perform covert surveillance from your vehicle by tracking and capturing high-quality video evidence of surveillance targets.
  • Report Writing: Draft detailed and court-ready investigative reports summarizing activity and key findings.
  • Documentation: Finalize case file by submitting case reports and uploading video footage via personal laptop at the end of the day.
  • Communication: Work closely with the field supervisor and operations teams, receiving regular guidance and mentorship.


REQUIREMENTS:

  • Previous Experience: Demonstrated proficiency in covert surveillance techniques, capturing high-quality video footage, and preparing thorough, well-organized investigative reports.
  • Driver's License: Valid driver's license and proof of automobile insurance.
  • Personal Vehicle: A well-maintained vehicle that is always reliable (preferably with tinted windows).
  • Surveillance Equipment: A handheld camcorder with high-quality zoom and a covert camera device. Use of stabilization equipment (gimbals, tripods, etc.) is strongly encouraged.
  • Technology: A reliable laptop, cell phone, and internet service are needed for communication and administrative tasks.
  • Private Investigator License: Active Private Investigator license or willingness to obtain one (where required by state).


WORKING CONDITIONS:

  • While we aim to keep assignments within a 2-hour drive of your residence, occasional further travel and overnight stays (covered by the company) may be required
  • Most surveillance cases start at 6:00AM. End time can vary depending on activity and a typical workday can vary from 3-12 hours.
  • Weekends/holidays are common workdays as claimants are more likely to be active.
  • This is an independent role often requiring long hours alone in your vehicle, regardless of weather conditions.
  • Must remain alert with no external distractions, ready to use videography equipment to document subjects.


Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.


A background check will be conducted, in accordance to the local state law and regulations.


Job Posted by ApplicantPro