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Call Center Representative Jobs in Minnesota (NOW HIRING)

Children's Minnesota

$16.25 - $21/hr

Incumbent may need to access 3-4 software systems within one call. Incumbent will also participate ... Physical Demands Please click here to view the Physical Demands The posted salary represents a ...

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Call Center Representative information

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$10

$17

$24

How much do call center representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center representative in Minnesota is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Minnesota?

The most popular types of Call Center Representative jobs in Minnesota are:

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For Call Center Representative jobs in Minnesota, the most frequently searched job titles are:

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The top searched job categories for Call Center Representative jobs in Minnesota are:

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Cities in Minnesota with the most Call Center Representative job openings:

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Minnesota as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $36,490 per year, or $17.5 per hour.

Call Center Manager

COMMUNITY DENTAL CARE

Saint Paul, MN • On-site

$25 - $30/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Job description

Join Our Team as aCall Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled efficiently, professionally, and in accordance with clinic standards. The Call Center Manager monitors employee performance, and trains and coaches Scheduling Coordinators who work in the Call Center.

Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.

Responsibilities

Call Center Manager Responsibilities

  • Manage and coach a team of call center representatives.
  • Monitor call quality, productivity, and performance metrics
  • Oversee patient scheduling, and communications using Open Dental and Solutionreach.
  • Handle escalated patient concerns and ensure excellent customer service.
  • Assist with hiring, training, and staff development.
  • Improve workflows and drive team performance.


Qualifications

  • 3+ years of call center or customer service leadership experience.
  • Experience with Open Dental and Solutionreach preferred.
  • Strong leadership, communication, and coaching skills.
  • Ability to manage performance metrics and improve processes.
  • Healthcare or dental industry experience preferred.

Call Center Hours
Monday through Thursday: 8:00am - 4:30pm
Friday: 8:00am - 2:00pm


What We Offer

  • Meaningful work in a collaborative environment that fosters professional growth
  • Comprehensive medical, dental and life insurance
  • Paid time off and holiday pay
  • 401k plus company match

About Us
At Community Dental Care, we provide high-quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.

Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.

Apply