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Call Center Nurse Jobs (NOW HIRING)

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Company Description The role of call center nurse presents applicants with opportunity to enter a rapidly growing company, Zest Health, that is reinventing the healthcare experience for its members.

Zest Health

Call Center Nurse Manager

Chicago, IL

Company Description The role of call center nurse presents applicants with opportunity to enter a rapidly growing company, Zest Health, that is reinventing the healthcare experience for its members.

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

UnityPoint Clinic RN Call Center Monday-Friday 11AM-7:30PM + every other weekend 3PM-11:30PM + holiday rotation Full Time Benefits We are seeking an IntelliCenter RN to provide telephonic and virtual ...

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Call Center Nurse information

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$14

$34

$47

How much do call center nurse jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for call center nurse in the United States is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.03 per hour, depending on experience, location, and employer.

What is a call center nurse?

Call center nurses, also known as telephone triage nurses, are registered nurses who provide medical advice, support, and triage over the phone or via online communication. They assess patients’ symptoms, help determine the urgency of care needed, and guide patients to appropriate resources or actions. Their role is crucial in offering immediate healthcare information, reducing unnecessary hospital visits, and supporting patient care remotely.

What does a call center nurse do?

As a call center nurse, your duties are to answer incoming patient calls at a call center, review their symptoms, and provide an initial assessment of their health issue based on the information provided. You then recommend a course of action, which may include referring them to an emergency room, a primary care physician, or another specialist. You may also provide callers with additional resources, such as educational materials or references to community health agencies. Another aspect of this job is documenting each call in detail, including your recommendations to the patient. A closely related job is a telephone triage nurse who has similar responsibilities but often works in a hospital, doctor’s office, an urgent care clinic, or even from home to answer patients’ calls and assist physicians with nursing duties when possible.

What are the key skills and qualifications needed to thrive as a call center nurse?

To thrive as a Call Center Nurse, you need an active RN license, strong clinical assessment skills, and experience in telephone triage or direct patient care. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities set outstanding call center nurses apart. These competencies enable accurate remote patient assessment, effective guidance, and high-quality care without in-person contact.

How does a call center nurse typically collaborate with other healthcare professionals to ensure quality patient care?

Call Center Nurses regularly coordinate with physicians, pharmacists, and other nursing staff to provide accurate information and facilitate patient care. They may escalate complex cases to on-call doctors, relay medication concerns to pharmacists, and share patient updates with primary care teams. This collaborative approach ensures that patients receive timely, appropriate advice and follow-up, even when care is delivered remotely. Maintaining clear documentation and effective communication are key aspects of the role.

What is the difference between Call Center Nurse vs Medical Customer Service Representative?

AspectCall Center NurseMedical Customer Service Representative
CredentialsRN license, nursing certificationHigh school diploma or equivalent, healthcare knowledge
Work EnvironmentHealthcare call centers, hospitalsMedical offices, health insurance companies
Industry UsageHealthcare, telehealthHealth insurance, medical billing
Job FocusProviding medical advice, triageHandling patient inquiries, billing issues

While both roles involve healthcare communication, Call Center Nurses provide clinical advice and triage using their nursing credentials, whereas Medical Customer Service Representatives focus on administrative support and patient inquiries without clinical responsibilities.

How much do call center nurses get paid to be on call?

Call center nurses typically earn an hourly wage ranging from $20 to $40, depending on experience, location, and employer. When on call, they may receive additional compensation or stipends for availability outside regular working hours, which can vary widely by organization.
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Call Center Nurse jobs near you
Infographic showing various Call Center Nurse job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $71,091 per year, or $34.2 per hour.

Call Center Nurse Manager

Chicago, IL • On-site

Zest Health
1 - 10 employees
Learn more about Zest Healthexternal

Full-time

Re-posted 11 days ago

Job description

Company Description
The role of call center nurse presents applicants with opportunity to enter a rapidly growing company, Zest Health, that is reinventing the healthcare experience for its members. Through its consumer-centric approach toward care and innovative purchase mechanisms, Zest improves the quality of care while eliminating excess cost borne by employers or employees. Backed by Lightbank and 7wire Ventures, Zest's dual focus on healthcare innovation and consumerism is deeply engrained in the company's DNA.
Zest's business model is built around a proprietary platform that includes an easy to use mobile application that offers users access to information and help when they need it, yielding higher quality care that is provided at a more cost-effective price.
Job Description
A cornerstone of Zest's value proposition is 24/7 immediate access to a nurse helpline. Zest's nurse helpline offers high quality, high touch guidance to members. Through the nurse line, Zest extends true concierge care to all. Zest's call center nurses are key representatives that deliver this extraordinary level of service to members on a continuous basis.
The importance of the Zest brand is paramount, and the call center nurse is the ultimate champion of Zest's brand. A candidate must demonstrate his/her ability to provide exemplary customer service, be a strong advocate for the customer, leverage triage protocols and properly document all interactions.
The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data gathering techniques, actively listens to caller needs, and leverages problem solving skills based on experience. Supported by software that incorporates triage logic to guide recommendations, and educational information and appointment scheduling functions, guidance offered by the nurse is documented and available for dissemination to appropriate external care providers with whom members interact. Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year.
The Call Center provides or connects Zest customers, clients, partners with the following services:
  • Care Triage
  • Care management
  • Physician referral
  • Scheduling
  • Third party service referral

Qualifications
  • Degree from an accredited school of nursing.
  • Registered Nurse (RN).
  • At least 5 years work experience in management in a Nurse Triage call center environment / Customer support / service environment.
  • Ability to multi-task and to work around scheduled deadlines within a dynamic and challenging environment.
  • Ability to prioritize and display aptitude for good decision making.
  • Ability to work under pressure and maintain a positive frame of mind.
  • Ability to think strategically.
  • Strong Project Management skills.
  • Excellent Communication and interpersonal skills.
  • Computer literate - MS Office.
  • Desire to work in a fast-paced, dynamic and challenging environment.

Additional Information
  • Hire, train and manage a team of nurses to take calls, answer secure messages, and make outbound calls. Develop a motivated cohesive team environment where staff can achieve their full potential.
  • Establish and oversee the quality and operations policies for the Zest Call Center.
  • Manage to service levels and key performance indicators that put the Zest Call Center in line with industry world class standards.
  • Track call and data traffic and accurately formulate staff forecasts to ensure service levels are met. Coordinate with Zest management to ensure that new staff members are recruited to meet the growth in call traffic.
  • Actively measure the performance of your team and ensure that all operational targets and service levels are achieved.
  • Conduct call monitoring either by listening in to the recorded calls or to live calls and subsequently undertake coaching sessions with team members.
  • Communicate performance results with the individual team members and Zest management team. Ensure minimal attrition by monitoring, coaching, and developing team members.
  • Proactively seek ways of improving the service we offer to our clients.
  • Serve as an escalation path for nurse team members. Respond quickly to any potential problems.
  • Spend an agreed upon proportion of time answering queue calls.
  • Coordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
  • Conduct regular team meetings to ensure that two-way communication are maintained between team members and management.
  • Support the management team in the creation of management reports.
  • Conduct account review presentations to clients as required. Some travel may be required.
  • Participate in Zest business discussions and proposals to prospective clients.
  • Work with Zest's partners to establish and manage joint workflows.
  • Undertake any administration associated with payroll, performance related bonus, staff time-off requests, expenses claims, etc.
  • Interface with Zest compliance officer to ensure call center meets HIPAA regulations.
  • Keep up to date with industry advancements and identify opportunities for Zest Health.

Apply