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Call Center Nurse Jobs (NOW HIRING)

UnityPoint Health

RN Call Center

Sioux City, IA · On-site

UnityPoint Clinic RN Call Center Sioux City, IA Monday-Friday 11AM-9:30PM 40 hours/week - every other weekend + holiday rotation Full Time Benefits *This position is a work-from-home role. This ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Catholic Medical Center

Transfer Center RN

Denver, CO · On-site

$34.59 - $51.89/hr

Transfer Center RN Hourly Wage Estimate: $34.59 - $51.89 / hour Learn more about the benefits ... You will work in a customer-centric transfer and transport call center; respond to all callers with ...

New

Medcor Inc

$28/hr

Medcor is looking to hire a full-time Registered Nurse for our remote 24/7 Occupational Health triage call center! The hours for this position include 8-hour and 10-hour shifts between 3pm and 4am ...

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Call Center Nurse information

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$14

$34

$47

How much do call center nurse jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center nurse in the United States is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.03 per hour, depending on experience, location, and employer.

What is a call center nurse?

Call center nurses, also known as telephone triage nurses, are registered nurses who provide medical advice, support, and triage over the phone or via online communication. They assess patients’ symptoms, help determine the urgency of care needed, and guide patients to appropriate resources or actions. Their role is crucial in offering immediate healthcare information, reducing unnecessary hospital visits, and supporting patient care remotely.

What does a call center nurse do?

As a call center nurse, your duties are to answer incoming patient calls at a call center, review their symptoms, and provide an initial assessment of their health issue based on the information provided. You then recommend a course of action, which may include referring them to an emergency room, a primary care physician, or another specialist. You may also provide callers with additional resources, such as educational materials or references to community health agencies. Another aspect of this job is documenting each call in detail, including your recommendations to the patient. A closely related job is a telephone triage nurse who has similar responsibilities but often works in a hospital, doctor’s office, an urgent care clinic, or even from home to answer patients’ calls and assist physicians with nursing duties when possible.

What are the key skills and qualifications needed to thrive as a call center nurse?

To thrive as a Call Center Nurse, you need an active RN license, strong clinical assessment skills, and experience in telephone triage or direct patient care. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities set outstanding call center nurses apart. These competencies enable accurate remote patient assessment, effective guidance, and high-quality care without in-person contact.

How does a call center nurse typically collaborate with other healthcare professionals to ensure quality patient care?

Call Center Nurses regularly coordinate with physicians, pharmacists, and other nursing staff to provide accurate information and facilitate patient care. They may escalate complex cases to on-call doctors, relay medication concerns to pharmacists, and share patient updates with primary care teams. This collaborative approach ensures that patients receive timely, appropriate advice and follow-up, even when care is delivered remotely. Maintaining clear documentation and effective communication are key aspects of the role.

What is the difference between Call Center Nurse vs Medical Customer Service Representative?

AspectCall Center NurseMedical Customer Service Representative
CredentialsRN license, nursing certificationHigh school diploma or equivalent, healthcare knowledge
Work EnvironmentHealthcare call centers, hospitalsMedical offices, health insurance companies
Industry UsageHealthcare, telehealthHealth insurance, medical billing
Job FocusProviding medical advice, triageHandling patient inquiries, billing issues

While both roles involve healthcare communication, Call Center Nurses provide clinical advice and triage using their nursing credentials, whereas Medical Customer Service Representatives focus on administrative support and patient inquiries without clinical responsibilities.

How much do call center nurses get paid to be on call?

Call center nurses typically earn an hourly wage ranging from $20 to $40, depending on experience, location, and employer. When on call, they may receive additional compensation or stipends for availability outside regular working hours, which can vary widely by organization.
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Call Center Nurse jobs near you
Infographic showing various Call Center Nurse job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $71,091 per year, or $34.2 per hour.

RN Call Center

UnityPoint Health

Sioux City, IA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 25 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

269th of 888 rated healthcare providers

Job description

UnityPoint Clinic

RN Call Center

Sioux City, IA

Monday-Friday 11AM-9:30PM 40 hours/week - every other weekend + holiday rotation

Full Time Benefits

*This position is a work-from-home role. This person needs to sit near Sioux City/Fort Dodge/Central Iowa/Cedar Rapids/Waterloo/Cedar Falls, IOWA OR In/around the Quad Cities!

We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.

#HotJobsSC


At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:   

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.


My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.

  • Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
  • Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
  • Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
  • Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
  • Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Education:

  • Graduate from an accredited nursing program.

Experience: 

  • 1-2 years clinical experience in home care and/or ambulatory care.

Licenses/Certifications:

  • The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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