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Call Center Nurse Jobs (NOW HIRING)

Alive

Registered Nurse, Call Center

Nashville, TN

Description Registered Nurse - Call Center Status: Full Time Location: Nashville, TN (Must reside in Tennessee) Hours: 7:00am - 11:00pm (must be able to work 8 hour shifts within this time frame ...

Alive

Registered Nurse, Call Center

Nashville, TN · On-site

Registered Nurse - Call Center Status: Full Time Location: Nashville, TN (Must reside in Tennessee) Hours: 7:00am - 11:00pm (must be able to work 8 hour shifts within this time frame) Join our caring ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Medcor Inc

Call Center Triage RN-Remote

$28/hr

Medcor is looking to hire full-time Telephonic Registered Nurses for our remote 24/7 Occupational Health triage call center! The hours for this position include 8 or 10 hour shifts between the hours ...

Medcor Inc

$28/hr

Medcor is looking to hire full-time Telephonic Registered Nurses for our remote 24/7 Occupational Health triage call center! The hours for this position include 8 or 10 hour shifts between the hours ...

Medcor Inc

$28/hr

Medcor is looking to hire a full-time Registered Nurse for our 24/7 Occupational Health triage call center! The hours for this position include 8-hour shifts between 4:00pm and 4:00am. For example ...

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How much do call center nurse jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for call center nurse in the United States is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.03 per hour, depending on experience, location, and employer.

How does a Call Center Nurse typically collaborate with other healthcare professionals to ensure quality patient care?

Call Center Nurses regularly coordinate with physicians, pharmacists, and other nursing staff to provide accurate information and facilitate patient care. They may escalate complex cases to on-call doctors, relay medication concerns to pharmacists, and share patient updates with primary care teams. This collaborative approach ensures that patients receive timely, appropriate advice and follow-up, even when care is delivered remotely. Maintaining clear documentation and effective communication are key aspects of the role.

What Do Call Center Nurses Do?

As a call center nurse, your duties are to answer incoming patient calls at a call center, review their symptoms, and provide an initial assessment of their health issue based on the information provided. You then recommend a course of action, which may include referring them to an emergency room, a primary care physician, or another specialist. You may also provide callers with additional resources, such as educational materials or references to community health agencies. Another aspect of this job is documenting each call in detail, including your recommendations to the patient. A closely related job is a telephone triage nurse who has similar responsibilities but often works in a hospital, doctor’s office, an urgent care clinic, or even from home to answer patients’ calls and assist physicians with nursing duties when possible.

What are the key skills and qualifications needed to thrive as a Call Center Nurse, and why are they important?

To thrive as a Call Center Nurse, you need an active RN license, strong clinical assessment skills, and experience in telephone triage or direct patient care. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities set outstanding call center nurses apart. These competencies enable accurate remote patient assessment, effective guidance, and high-quality care without in-person contact.

What are call center nurses?

Call center nurses, also known as telephone triage nurses, are registered nurses who provide medical advice, support, and triage over the phone or via online communication. They assess patients’ symptoms, help determine the urgency of care needed, and guide patients to appropriate resources or actions. Their role is crucial in offering immediate healthcare information, reducing unnecessary hospital visits, and supporting patient care remotely.

What is the difference between Call Center Nurse vs Medical Customer Service Representative?

AspectCall Center NurseMedical Customer Service Representative
CredentialsRN license, nursing certificationHigh school diploma or equivalent, healthcare knowledge
Work EnvironmentHealthcare call centers, hospitalsMedical offices, health insurance companies
Industry UsageHealthcare, telehealthHealth insurance, medical billing
Job FocusProviding medical advice, triageHandling patient inquiries, billing issues

While both roles involve healthcare communication, Call Center Nurses provide clinical advice and triage using their nursing credentials, whereas Medical Customer Service Representatives focus on administrative support and patient inquiries without clinical responsibilities.

More about Call Center Nurse jobs
What cities are hiring for Call Center Nurse jobs? Cities with the most Call Center Nurse job openings:
What are the most commonly searched types of Call Center Nurse jobs? The most popular types of Call Center Nurse jobs are:
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Call Center Nurse jobs near you
Infographic showing various Call Center Nurse job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 69% Full Time, 21% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,091 per year, or $34.2 per hour.

Call Center Triage Nurse - RN

Trinity Health - IHA

Ann Arbor, MI • On-site

Part-time

Posted 5 days ago

Job description

MIDNIGHT SHIFT
Call Center offers a $3 shift differential after 5pm and on the weekends
POSITION DESCRIPTION:
Promptly answers incoming IHA patient telephone calls or makes outbound calls and responds to IHA patient health-related questions over the telephone. Follows established and approved Call Center clinical work processes and protocols for addressing and/or directing patient for appropriate care. Works within Clinical Support Staff Scope of Practice document.
ESSENTIAL JOB FUNCTIONS:
  1. Receives incoming telephone calls and/or makes outbound calls to patients who have left a message with the call center; collects key health data from patient and triages/assesses patient telephone calls with strict adherence to approved Call Center protocols.
  2. May provide medical advice for the condition presented over the phone; ensures that advice is within the scope of the role and in accordance with Call Center protocol for the patient's condition.
  3. Identifies emergent medical and/or related patient situations and assists patients by assessing appropriate level of care required. If in question, errs on side of higher level of care if unable to clarify; uses Call Center protocols for emergent medical conditions presented.
  4. Understands and adheres to Call Center processes for paging on-call physicians as necessary; May consult with physicians, mid-level providers, and other team members as appropriate to ensure quality patient care is maintained.
  5. Appropriately schedules patient appointments; obtains required information and provides necessary documentation. Accurately completes all necessary tasking.
  6. Refills medications for 30-day supply per Adult and Pediatric protocols.
  7. Orders medications and updates the medication module per Adult and Pediatric protocols.
  8. Assists Care Managers in scheduling hospital discharge appointments on weekends and holidays.
  9. Receives and processes STAT and critical labs; notifies Provider as per protocol.
  10. Refaxes lab and radiology requisitions.
  11. Runs PRISM report, makes patient post discharge calls and schedules follow up office visits per protocol.
  12. Accurately completes the call center tool. Uses the call log and on-call MD calendar accurately and appropriately.
  13. Documents complete and accurate patient records related to calls received, data collected, services rendered, follow-up provided, and/or outcomes as described by the patient or family.
  14. Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.
  15. Facilitates office quality/performance incentive initiatives.
  16. Performs other duties as assigned and works within scope of RN or LPN licensure as outlined on the Clinical Support Staff Scope of Practice document.

ORGANIZATIONAL EXPECTATIONS:
  1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
  2. Must be able to work effectively as a member of the clinical care team.
  3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.
  4. Maintains knowledge of and complies with IHA standards, policies and procedures.
  5. Maintains complete knowledge of office services, call center processes and procedures, and in the use of all relevant office equipment, computer and manual systems.
  6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
  7. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
  8. Uses resources efficiently.
  9. If applicable, responsible for ongoing professional development - maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor's degree/graduate of an accredited Registered Nursing 2-year program in combination with prior triage experience.
CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.
MINIMUM EXPERIENCE: 1-2 years of clinical experience in a medical or physician office.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
  1. Ability to demonstrate appropriate use of written clinical protocols.
  2. Must have basic knowledge and understanding as to the methods for obtaining patient vital statistics (height, weight, accurate blood pressure, temperature, etc.) and the relevance of this information to the patients' health history.
  3. Proficient/knowledgeable in medical terminology with ability to demonstrate appropriate use of written clinical protocols.
  4. Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, EPIC, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
  5. Excellent communication skills in both written and verbal forms, including proper phone etiquette.
  6. Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
  7. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
  8. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
  9. Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
  10. Ability to exercise sound judgement and problem-solving skills.
  11. Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
  12. Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
  13. Ability to handle patient and organizational information in a confidential manner.
  14. Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:
  1. Physical activity that often requires keyboarding, phone work and charting.
  2. Physical activity that often requires time working on a computer.
  3. Physical activity that sometimes requires lifting up to 20 lbs.
  4. Physical activity that often requires, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
  5. Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
  6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
  7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a typical office environment with some exposure to contagious diseases/viruses. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

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