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Telephonic Nurse Jobs (NOW HIRING)

Elevance Health

Telephonic Nurse Case Manager I

$67K - $115K/yr

Telephonic Nurse Case Manager I Telephonic Nurse Case Manager I Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions ...

Elevance Health

Telephonic Nurse Case Manager I

$67K - $115K/yr

Telephonic Nurse Case Manager I Telephonic Nurse Case Manager I Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions ...

Elevance Health

Telephonic Nurse Case Manager I

$67K - $115K/yr

Telephonic Nurse Case Manager I Telephonic Nurse Case Manager I Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions ...

Elevance Health

Telephonic Nurse Case Manager I

Tampa, FL · On-site

$67K - $115K/yr

Telephonic Nurse Case Manager I Telephonic Nurse Case Manager I Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions ...

Elevance Health

Telephonic Nurse Case Manager I

Miami, FL · On-site

$67K - $115K/yr

Telephonic Nurse Case Manager I Telephonic Nurse Case Manager I Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions ...

Elevance Health

Telephonic Nurse Case Manager I

Miami, FL · On-site

$67K - $115K/yr

Telephonic Nurse Case Manager I Telephonic Nurse Case Manager I Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions ...

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Telephonic Nurse information

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How much do telephonic nurse jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for telephonic nurse in the United States is $36.49, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $38.46 per hour, depending on experience, location, and employer.

What is a telephonic nurse?

Telephonic nurses, also known as telephone triage nurses, are registered nurses who provide healthcare guidance, advice, and support to patients over the phone. They assess symptoms, answer health-related questions, and help patients determine the appropriate level of care needed, such as self-care, a doctor's visit, or emergency services. Telephonic nurses play a crucial role in improving access to healthcare, reducing unnecessary clinic visits, and supporting chronic disease management. They often work for hospitals, insurance companies, or telehealth services.

What are the key skills and qualifications needed to thrive as a telephonic nurse?

To thrive as a Telephonic Nurse, you need a valid RN license, strong clinical assessment skills, and experience in patient triage or care coordination. Familiarity with telephone triage protocols, electronic health records (EHRs), and specialized call center software is typically required. Exceptional communication, active listening, and critical thinking help in accurately assessing patient needs without visual cues. These capabilities are crucial for delivering effective remote care, ensuring patient safety, and providing timely, accurate guidance.

What are some common challenges faced by telephonic nurses, and how can they be managed effectively?

Telephonic Nurses often encounter the challenge of assessing patients without visual cues or physical examination, which requires strong listening and communication skills. They must quickly build rapport and ask precise questions to gather accurate information. Managing high call volumes and ensuring thorough documentation can also be demanding. Staying organized, utilizing decision-support tools, and participating in ongoing training can help telephonic nurses navigate these challenges successfully.

What is the difference between Telephonic Nurse vs Registered Nurse?

AspectTelephonic NurseRegistered Nurse
CredentialsRN license, often additional telehealth trainingRN license, nursing degree (ADN or BSN)
Work EnvironmentRemote, telehealth settingsHospitals, clinics, healthcare facilities
Employer & IndustryHealth insurance companies, telehealth providersHospitals, clinics, community health
Job FocusPatient triage, health education via phoneDirect patient care, clinical procedures

While both roles require RN licensure, Telephonic Nurses primarily work remotely providing patient support and triage over the phone, whereas Registered Nurses often work in clinical settings delivering direct patient care. The roles overlap in credentials but differ in work environment and daily responsibilities.

How to become a telephonic nurse?

To become a telephonic nurse, you typically need to earn a nursing degree such as an Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN), pass the NCLEX-RN exam to obtain licensure, and gain experience in nursing. Additional skills in communication, computer literacy, and familiarity with healthcare technology are important for providing remote patient support.
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Telephonic Nurse jobs near you
Infographic showing various Telephonic Nurse job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 56% Full Time, 14% Part Time, and 27% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $75,891 per year, or $36.5 per hour.

Telephonic Nurse Case Manager I

Remote

Elevance Health
Health Care and Social Assistance • 10K+ employees
Learn more about Elevance Healthexternal

$67K - $115K/yr

Other

Medical, Retirement

Posted 18 days ago

Elevance Health rating

7.6

Company rating: 7.6 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

Job description

Telephonic Nurse Case Manager I

Telephonic Nurse Case Manager I

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work schedule: Monday - Friday 8am to 4:30pm EST, with 2 evenings per month.

***This position will service members in different states; therefore Multi-State Licensure will be required.

The Telephonic Nurse Case Manager I is responsible for performing care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum. Performs duties telephonically.

How you will make an impact:

  • Ensures member access to services appropriate to their health needs.
  • Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment.
  • Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements.
  • Coordinates internal and external resources to meet identified needs.
  • Monitors and evaluates effectiveness of the care management plan and modifies as necessary.
  • Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans.
  • Negotiates rates of reimbursement, as applicable.
  • Assists in problem solving with providers, claims or service issues.

Minimum Requirements:

  • Requires BA/BS in a health related field and minimum of 3 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.
  • Current, unrestricted RN license in applicable state(s) required.
  • Multi-state licensure is required if this individual is providing services in multiple states.

Preferred Capabilities, Skills and Experiences:

  • Certification as a Case Manager is preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $67,200 to $115,920.

Location(s): New Jersey, Virginia

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

What Elevance Health employees say

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About Elevance Health

Sourced by ZipRecruiter

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2004

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