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Telephonic Nurse Jobs (NOW HIRING)

Chubb

Telephonic Nurse Case Manager

Johnston, IA · On-site

The Workers' Compensation Telephonic Nurse Case Manager is responsible for evaluating and expediting appropriate, cost-effective medical treatment of injured employees with the goal of optimum ...

Humana

Care Manager Telephonic Nurse

The Care Manager, Telephonic Nurse 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The Care Manager, Telephonic ...

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As of Aug 20, 2026, the average hourly pay for telephonic nurse in the United States is $36.49, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $38.46 per hour, depending on experience, location, and employer.

What is a telephonic nurse?

Telephonic nurses, also known as telephone triage nurses, are registered nurses who provide healthcare guidance, advice, and support to patients over the phone. They assess symptoms, answer health-related questions, and help patients determine the appropriate level of care needed, such as self-care, a doctor's visit, or emergency services. Telephonic nurses play a crucial role in improving access to healthcare, reducing unnecessary clinic visits, and supporting chronic disease management. They often work for hospitals, insurance companies, or telehealth services.

What are the key skills and qualifications needed to thrive as a telephonic nurse?

To thrive as a Telephonic Nurse, you need a valid RN license, strong clinical assessment skills, and experience in patient triage or care coordination. Familiarity with telephone triage protocols, electronic health records (EHRs), and specialized call center software is typically required. Exceptional communication, active listening, and critical thinking help in accurately assessing patient needs without visual cues. These capabilities are crucial for delivering effective remote care, ensuring patient safety, and providing timely, accurate guidance.

What are some common challenges faced by telephonic nurses, and how can they be managed effectively?

Telephonic Nurses often encounter the challenge of assessing patients without visual cues or physical examination, which requires strong listening and communication skills. They must quickly build rapport and ask precise questions to gather accurate information. Managing high call volumes and ensuring thorough documentation can also be demanding. Staying organized, utilizing decision-support tools, and participating in ongoing training can help telephonic nurses navigate these challenges successfully.

What is the difference between Telephonic Nurse vs Registered Nurse?

AspectTelephonic NurseRegistered Nurse
CredentialsRN license, often additional telehealth trainingRN license, nursing degree (ADN or BSN)
Work EnvironmentRemote, telehealth settingsHospitals, clinics, healthcare facilities
Employer & IndustryHealth insurance companies, telehealth providersHospitals, clinics, community health
Job FocusPatient triage, health education via phoneDirect patient care, clinical procedures

While both roles require RN licensure, Telephonic Nurses primarily work remotely providing patient support and triage over the phone, whereas Registered Nurses often work in clinical settings delivering direct patient care. The roles overlap in credentials but differ in work environment and daily responsibilities.

How to become a telephonic nurse?

To become a telephonic nurse, you typically need to earn a nursing degree such as an Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN), pass the NCLEX-RN exam to obtain licensure, and gain experience in nursing. Additional skills in communication, computer literacy, and familiarity with healthcare technology are important for providing remote patient support.
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Telephonic Nurse jobs near you
Infographic showing various Telephonic Nurse job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 53% Full Time, 16% Part Time, and 27% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $75,891 per year, or $36.5 per hour.

Telephonic Nurse Case Manager

Chubb

Johnston, IA • On-site

Full-time

Re-posted 26 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

144th of 310 rated insurance

Job description

The Workers' Compensation Telephonic Nurse Case Manager is responsible for evaluating and expediting appropriate, cost-effective medical treatment of injured employees with the goal of optimum medical improvement. The TCM is responsible for disability management, including proactive early return to work coordination. Close collaboration with the claims and medical team to achieve individual case and department goals is a critical component of the position. This is a full-time remote position.

KNOWLEDGE AND SKILLS:

  • Excellent verbal and written communication skills. This position will involve continuous personal, telephonic, and written contact.

  • Strong interpersonal and relationship building skills. 

  • Knowledge of traumatic injuries and the resultant disabilities and medical complications. 

  • Knowledge of Workers' Compensation Acts and working knowledge of the medical providers in the assigned territory. 

  • Knowledge and expertise in use of medical treatment guidelines and disability duration guidelines. 

  • Experience using Microsoft Office products and ability to learn other technology tools. 

  • Strong time management, critical thinking, and organizational skills with the ability to work independently to manage priorities and meet deadlines

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:

  • Complete timely initial assessment report, case management plan, and establish disability duration timeframes. 

  • Throughout the life of an assignment review, analyze and critically assess medical records compared to evidence-based treatment guidelines; communicate findings and recommendations to the adjuster as part of the development of a medical action plan. 

  • Active participation with claims team to review, establish, and execute action plan. 

  • Develop and maintain action plan for early return to work (RTW) based on disability duration guidelines. 

  • Work collaboratively with all stakeholders to effectively manage recovery and return to work process. 

  • Meet productivity requirements. 

  • Effectively manage inventory based on guidelines. 

EDUCATION AND EXPERIENCE:

  • Registered Nurse (RN) license in good standing required and willingness to obtain additional licenses as needed.  BSN preferred. 

  • Certified Case Manager (CCM) certification, CDMS and/or CRRN preferred. 

  • Compact license preferred.

  • 3-years experience in Workers' Compensation Case Management preferred.

  • Proficiency with MS Office products

  • Bi-lingual in Spanish a plus

The pay range for the role is $71,000 to $104,00. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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