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Assistant Call Center Nurse Jobs (NOW HIRING)

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data ...

i3 Verticals

Call Center Agent

Sulphur Springs, TX · On-site

$12.25 - $16/hr

Skip tracing for good address and phone numbers as scheduled/needed * Assist with morning mail and afternoon mail duties as needed * Assist with weekly mailer as needed * Assist Call Center ...

i3 Verticals

Call Center Agent

Sulphur Springs, TX · On-site

$12.25 - $16/hr

Skip tracing for good address and phone numbers as scheduled/needed * Assist with morning mail and afternoon mail duties as needed * Assist with weekly mailer as needed * Assist Call Center ...

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Assistant Call Center Nurse information

What is an assistant call center nurse?

Assistant Call Center Nurses are licensed nursing professionals who provide medical advice, health information, and support to patients over the phone or through digital communication platforms. They assist in triaging calls, guiding patients on appropriate care steps, and escalating urgent cases to physicians or higher-level nursing staff. Their role is crucial in ensuring patients receive timely guidance, reducing unnecessary clinic visits, and helping healthcare organizations manage patient flow efficiently. Assistant Call Center Nurses must have strong communication skills, clinical knowledge, and the ability to handle high-pressure situations remotely.

How does an assistant call center nurse typically interact with other healthcare professionals while supporting patient care?

Assistant Call Center Nurses often collaborate closely with registered nurses, physicians, and administrative staff to ensure patients receive accurate information and timely care. They may help triage patient calls, relay critical information to clinical teams, and coordinate follow-up appointments or referrals. This role requires strong communication skills and the ability to quickly assess situations, as well as adaptability to work effectively within a fast-paced, team-oriented environment. Building relationships and maintaining clear documentation are crucial to facilitating seamless healthcare delivery.

What are the key skills and qualifications needed to thrive as an assistant call center nurse, and why are they important?

To excel as an Assistant Call Center Nurse, you need a nursing qualification (such as LPN or RN), strong clinical assessment skills, and experience in patient triage. Familiarity with call center software, electronic health records (EHR), and telephone triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities are crucial soft skills for effectively assisting patients remotely. These competencies ensure accurate patient guidance, efficient case management, and high-quality care in a fast-paced, remote healthcare environment.

What is the difference between Assistant Call Center Nurse vs Call Center Nurse?

AspectAssistant Call Center NurseCall Center Nurse
CertificationsRN license, Basic Life Support (BLS)RN license, BLS, possibly additional certifications
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare facilities
Job ResponsibilitiesAssist with patient inquiries, provide basic health info, support nursesAssess patient needs, provide medical advice, triage calls

Assistant Call Center Nurses support healthcare teams by handling patient inquiries and providing basic health information, often under supervision. Call Center Nurses perform more advanced assessments and medical advice, requiring more experience and certifications. Both roles operate in call center environments and require nursing credentials, but Call Center Nurses typically have greater responsibilities and clinical expertise.

What cities are hiring for Assistant Call Center Nurse jobs?

Cities with the most Assistant Call Center Nurse job openings:

What are the most commonly searched types of Call Center Nurse jobs?

The most popular types of Call Center Nurse jobs are:

Assistant Call Center Nurse jobs near you

Call Center Nurse Manager

Chicago, IL • On-site

Zest Health
1 - 10 employees
Learn more about Zest Healthexternal

Full-time

Re-posted 12 days ago

Job description

Company Description
The role of call center nurse presents applicants with opportunity to enter a rapidly growing company, Zest Health, that is reinventing the healthcare experience for its members. Through its consumer-centric approach toward care and innovative purchase mechanisms, Zest improves the quality of care while eliminating excess cost borne by employers or employees. Backed by Lightbank and 7wire Ventures, Zest's dual focus on healthcare innovation and consumerism is deeply engrained in the company's DNA.
Zest's business model is built around a proprietary platform that includes an easy to use mobile application that offers users access to information and help when they need it, yielding higher quality care that is provided at a more cost-effective price.
Job Description
A cornerstone of Zest's value proposition is 24/7 immediate access to a nurse helpline. Zest's nurse helpline offers high quality, high touch guidance to members. Through the nurse line, Zest extends true concierge care to all. Zest's call center nurses are key representatives that deliver this extraordinary level of service to members on a continuous basis.
The importance of the Zest brand is paramount, and the call center nurse is the ultimate champion of Zest's brand. A candidate must demonstrate his/her ability to provide exemplary customer service, be a strong advocate for the customer, leverage triage protocols and properly document all interactions.
The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data gathering techniques, actively listens to caller needs, and leverages problem solving skills based on experience. Supported by software that incorporates triage logic to guide recommendations, and educational information and appointment scheduling functions, guidance offered by the nurse is documented and available for dissemination to appropriate external care providers with whom members interact. Hours of call center operation are 7 days/week, 24 hours/day, 365 days/year.
The Call Center provides or connects Zest customers, clients, partners with the following services:
  • Care Triage
  • Care management
  • Physician referral
  • Scheduling
  • Third party service referral

Qualifications
  • Degree from an accredited school of nursing.
  • Registered Nurse (RN).
  • At least 5 years work experience in management in a Nurse Triage call center environment / Customer support / service environment.
  • Ability to multi-task and to work around scheduled deadlines within a dynamic and challenging environment.
  • Ability to prioritize and display aptitude for good decision making.
  • Ability to work under pressure and maintain a positive frame of mind.
  • Ability to think strategically.
  • Strong Project Management skills.
  • Excellent Communication and interpersonal skills.
  • Computer literate - MS Office.
  • Desire to work in a fast-paced, dynamic and challenging environment.

Additional Information
  • Hire, train and manage a team of nurses to take calls, answer secure messages, and make outbound calls. Develop a motivated cohesive team environment where staff can achieve their full potential.
  • Establish and oversee the quality and operations policies for the Zest Call Center.
  • Manage to service levels and key performance indicators that put the Zest Call Center in line with industry world class standards.
  • Track call and data traffic and accurately formulate staff forecasts to ensure service levels are met. Coordinate with Zest management to ensure that new staff members are recruited to meet the growth in call traffic.
  • Actively measure the performance of your team and ensure that all operational targets and service levels are achieved.
  • Conduct call monitoring either by listening in to the recorded calls or to live calls and subsequently undertake coaching sessions with team members.
  • Communicate performance results with the individual team members and Zest management team. Ensure minimal attrition by monitoring, coaching, and developing team members.
  • Proactively seek ways of improving the service we offer to our clients.
  • Serve as an escalation path for nurse team members. Respond quickly to any potential problems.
  • Spend an agreed upon proportion of time answering queue calls.
  • Coordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
  • Conduct regular team meetings to ensure that two-way communication are maintained between team members and management.
  • Support the management team in the creation of management reports.
  • Conduct account review presentations to clients as required. Some travel may be required.
  • Participate in Zest business discussions and proposals to prospective clients.
  • Work with Zest's partners to establish and manage joint workflows.
  • Undertake any administration associated with payroll, performance related bonus, staff time-off requests, expenses claims, etc.
  • Interface with Zest compliance officer to ensure call center meets HIPAA regulations.
  • Keep up to date with industry advancements and identify opportunities for Zest Health.

Apply