ZipRecruiter

Log In

1

Assistant Call Center Nurse Jobs in Renton, WA (NOW HIRING)

Seamar

Call Center Specialist

Seattle, WA · On-site

$19 - $24/hr

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the ... C.N.A or Medical Assistant preferred. Must be bilingual inEnglish/Spanish. Hourly - Hourly Plan, 21 ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. J ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. J ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. J ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

As the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

As the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

As the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account ...

SEIU 775

Bilingual Call Center Representative

Seattle, WA · On-site

... care, nursing home care, and residential services in Washington, Montana, and Alaska. SEIU 775 ... Support members with training registration, course completion, and credentialing questions * Assist ...

New

Kinwell

Healthcare Call Center Representative

Redmond, WA · On-site

$18 - $22.50/hr

Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole ... and policies. * Assist in developing improved communication processes to streamline patient ...

Sound

Call Center Assistant - Tukwila

Seattle, WA · On-site

$19.75 - $27/hr

Call Center Assistant Career opportunities abound at Sound! Join our team of dynamic professionals who are making a difference in our clients' lives every day. Our team is focused on demonstrating ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Call Center Representative builds positive relationships with patients, delivering a seamless ... and policies. * Assist in developing improved communication processes to streamline patient ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Call Center Representative builds positive relationships with patients, delivering a seamless ... and policies. * Assist in developing improved communication processes to streamline patient ...

Biolife LLC

Plasma Center Nurse- RN

Seattle, WA · On-site

$44 - $60.50/hr

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the ...

Takeda

Plasma Center Nurse- RN

Tukwila, WA · On-site

$44/hr

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the ...

next page

Showing results 1-20

All JobsCall Center Nurse JobsAssistant Call Center Nurse JobsAssistant Call Center Nurse Jobs in Renton, WA

Assistant Call Center Nurse information

What is an assistant call center nurse?

Assistant Call Center Nurses are licensed nursing professionals who provide medical advice, health information, and support to patients over the phone or through digital communication platforms. They assist in triaging calls, guiding patients on appropriate care steps, and escalating urgent cases to physicians or higher-level nursing staff. Their role is crucial in ensuring patients receive timely guidance, reducing unnecessary clinic visits, and helping healthcare organizations manage patient flow efficiently. Assistant Call Center Nurses must have strong communication skills, clinical knowledge, and the ability to handle high-pressure situations remotely.

What are the key skills and qualifications needed to thrive as an assistant call center nurse, and why are they important?

To excel as an Assistant Call Center Nurse, you need a nursing qualification (such as LPN or RN), strong clinical assessment skills, and experience in patient triage. Familiarity with call center software, electronic health records (EHR), and telephone triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities are crucial soft skills for effectively assisting patients remotely. These competencies ensure accurate patient guidance, efficient case management, and high-quality care in a fast-paced, remote healthcare environment.

What is the difference between Assistant Call Center Nurse vs Call Center Nurse?

AspectAssistant Call Center NurseCall Center Nurse
CertificationsRN license, Basic Life Support (BLS)RN license, BLS, possibly additional certifications
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare facilities
Job ResponsibilitiesAssist with patient inquiries, provide basic health info, support nursesAssess patient needs, provide medical advice, triage calls

Assistant Call Center Nurses support healthcare teams by handling patient inquiries and providing basic health information, often under supervision. Call Center Nurses perform more advanced assessments and medical advice, requiring more experience and certifications. Both roles operate in call center environments and require nursing credentials, but Call Center Nurses typically have greater responsibilities and clinical expertise.

How does an assistant call center nurse typically interact with other healthcare professionals while supporting patient care?

Assistant Call Center Nurses often collaborate closely with registered nurses, physicians, and administrative staff to ensure patients receive accurate information and timely care. They may help triage patient calls, relay critical information to clinical teams, and coordinate follow-up appointments or referrals. This role requires strong communication skills and the ability to quickly assess situations, as well as adaptability to work effectively within a fast-paced, team-oriented environment. Building relationships and maintaining clear documentation are crucial to facilitating seamless healthcare delivery.
Assistant Call Center Nurse jobs near you

Call Center Specialist

SeaMar Community Health Centers

Seattle, WA • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Call Center Specialist - Posting #27187

Hourly Rate: $20.00

Position Summary:

Full-time Call Center Specialist position available for our Call Center located in White Center, near Seattle, WA. We are looking for customer service oriented candidates who are bilingual in English/Spanish. Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while taking and relaying messages to the appropriate department.

Desired Requirements/Qualifications:

  • Maintains professionalism and the willingness to help others at all times.

  • Demonstrates the ability to make independent decisions quickly when necessary.

  • Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity.

  • Demonstrated ability to multi-task effectively, handles calls quickly and efficiently.

  • Will be making medical appointments, and contacting patients via phone on behalf of Sea Mar.

  • Screens and assesses incoming calls in a timely manner.

  • Demonstrate and maintain a high level of work ethic and professionalism.

  • Possess excellent problem-solving skills and be able to communicate efficiently.

  • Be able to multi-task and properly use basic office software.

  • Must answer incoming telephone calls within 3 rings or less.

  • C.N.A or Medical Assistant preferred.

  • Must be bilingual in English/Spanish.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

  • Medical

  • Dental

  • Vision

  • Prescription coverage

  • Life Insurance

  • Long Term Disability

  • EAP (Employee Assistance Program)

  • Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Terri Alvarez, Call Center Supervisor and Referral Tracking Supervisor, at terrialvarez@seamarchc.org. 

Sea Mar is an Equal Opportunity Employer

Posted on 12/3/2024

External candidates are considered after 12/6/2024

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org.  You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

Powered by JazzHR

Apply