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Assistant Call Center Nurse Jobs in Renton, WA (NOW HIRING)

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Representative builds positive relationships with patients, delivering a seamless ... and policies. * Assist in developing improved communication processes to streamline patient ...

Takeda Pharmaceuticals

Plasma Center Nurse- RN

Seattle, WA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the ...

New

Biolife Plasma Services

Plasma Center Nurse- RN

Seattle, WA · On-site

$44/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the ...

Biolife LLC

Plasma Center Nurse- RN

Seattle, WA · On-site

$44 - $60.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the ...

Biolife LLC

Plasma Center Nurse- LPN

Seattle, WA · On-site

$32 - $44/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the ...

Takeda Pharmaceuticals

Plasma Center Nurse- LPN

Seattle, WA · On-site

$31 - $42.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The Medical Support Specialist works under the guidance of the Center Manager (or Assistant Manager ... nursing program with state requirements Currently licensed or certified in the state where ...

New

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... May be required to support other sales channels with opening of new accounts or assist callers with ...

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All JobsCall Center Nurse JobsAssistant Call Center Nurse JobsAssistant Call Center Nurse Jobs in Renton, WA

Assistant Call Center Nurse information

What is an assistant call center nurse?

Assistant Call Center Nurses are licensed nursing professionals who provide medical advice, health information, and support to patients over the phone or through digital communication platforms. They assist in triaging calls, guiding patients on appropriate care steps, and escalating urgent cases to physicians or higher-level nursing staff. Their role is crucial in ensuring patients receive timely guidance, reducing unnecessary clinic visits, and helping healthcare organizations manage patient flow efficiently. Assistant Call Center Nurses must have strong communication skills, clinical knowledge, and the ability to handle high-pressure situations remotely.

What are the key skills and qualifications needed to thrive as an assistant call center nurse, and why are they important?

To excel as an Assistant Call Center Nurse, you need a nursing qualification (such as LPN or RN), strong clinical assessment skills, and experience in patient triage. Familiarity with call center software, electronic health records (EHR), and telephone triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities are crucial soft skills for effectively assisting patients remotely. These competencies ensure accurate patient guidance, efficient case management, and high-quality care in a fast-paced, remote healthcare environment.

What is the difference between Assistant Call Center Nurse vs Call Center Nurse?

AspectAssistant Call Center NurseCall Center Nurse
CertificationsRN license, Basic Life Support (BLS)RN license, BLS, possibly additional certifications
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare facilities
Job ResponsibilitiesAssist with patient inquiries, provide basic health info, support nursesAssess patient needs, provide medical advice, triage calls

Assistant Call Center Nurses support healthcare teams by handling patient inquiries and providing basic health information, often under supervision. Call Center Nurses perform more advanced assessments and medical advice, requiring more experience and certifications. Both roles operate in call center environments and require nursing credentials, but Call Center Nurses typically have greater responsibilities and clinical expertise.

How does an assistant call center nurse typically interact with other healthcare professionals while supporting patient care?

Assistant Call Center Nurses often collaborate closely with registered nurses, physicians, and administrative staff to ensure patients receive accurate information and timely care. They may help triage patient calls, relay critical information to clinical teams, and coordinate follow-up appointments or referrals. This role requires strong communication skills and the ability to quickly assess situations, as well as adaptability to work effectively within a fast-paced, team-oriented environment. Building relationships and maintaining clear documentation are crucial to facilitating seamless healthcare delivery.
What are the most commonly searched types of Call Center Nurse jobs in Renton, WA? The most popular types of Call Center Nurse jobs in Renton, WA are:
Assistant Call Center Nurse jobs near you

Call Center Agent I

International Community Health Services

Seattle, WA • On-site

$17 - $22.50/hr

Other

Retirement, PTO

Posted 7 days ago

Job description

Join the ICHS Team!

Discover how you can make an impact on people, communities and creating greater health equity.

International Community Health Services (ICHS) is a nationally-recognized federally qualified health center, and for over 50 years ICHS has provided culturally and linguistically appropriate health and wellness services, including increasing health equity for uninsured and medically underserved individuals of all languages and walks of life. We firmly believe that access to quality health care strengthens our families and communities, and promotes a more just society. We take pride in our diverse and inclusive workforce and at ICHS we value respect and support each other so each individual can achieve his or her full potential. We invite you to join us and be inspired by colleagues that share your mission and purpose.

We invite you to watch this video to learn more about working at ICHS.

We offer:

  • Competitive salary for the Seattle/Puget Sound region
  • "Share the success" bonuses
  • Insurance premiums 100% paid by ICHS
  • Paid time off accrual up to 200 hours annually with up to 264 hours rollover year to year
  • Automatic 4% retirement contribution
  • 9 paid holidays a year, including 2 personal holidays
  • Reimbursement for professional licensure
Job Summary

This position is responsible for answering patient calls regarding appointments, acting as a liaison for patients and ICHS by directing calls to other departments as needed; and using sound judgement in handling calls and understanding when to escalate calls to triage nurse and supervisor.

Education - High school diploma or equivalent. Experience - Experience working in a Call Center and or experience related to clinical environment preferred. Other Requirement(s) - Knowledge of medical terminology. Fluent in English and preferred bilingual in an Asian Pacific Islander (API) language.

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