ZipRecruiter

Log In

1

Assistant Call Center Nurse Jobs (NOW HIRING)

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM ...

Cleveland Clinic

Nutrition Assistant - Call Center

Akron, OH · On-site

$14.75 - $20/hr

As a Nutrition Assistant, you willbe responsible forassistingpatients with their meal selections based on their approved dietary ordersover the phone,within a call center environment.You willintake ...

Cleveland Clinic

Nutrition Assistant - Call Center

Akron, OH · On-site

$14.75 - $20/hr

As a Nutrition Assistant, you willbe responsible forassistingpatients with their meal selections based on their approved dietary ordersover the phone,within a call center environment.You willintake ...

previous pagenext page

Showing results 21-40

All JobsCall Center Nurse JobsAssistant Call Center Nurse Jobs

Assistant Call Center Nurse information

What is an assistant call center nurse?

Assistant Call Center Nurses are licensed nursing professionals who provide medical advice, health information, and support to patients over the phone or through digital communication platforms. They assist in triaging calls, guiding patients on appropriate care steps, and escalating urgent cases to physicians or higher-level nursing staff. Their role is crucial in ensuring patients receive timely guidance, reducing unnecessary clinic visits, and helping healthcare organizations manage patient flow efficiently. Assistant Call Center Nurses must have strong communication skills, clinical knowledge, and the ability to handle high-pressure situations remotely.

What are the key skills and qualifications needed to thrive as an assistant call center nurse, and why are they important?

To excel as an Assistant Call Center Nurse, you need a nursing qualification (such as LPN or RN), strong clinical assessment skills, and experience in patient triage. Familiarity with call center software, electronic health records (EHR), and telephone triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities are crucial soft skills for effectively assisting patients remotely. These competencies ensure accurate patient guidance, efficient case management, and high-quality care in a fast-paced, remote healthcare environment.

What is the difference between Assistant Call Center Nurse vs Call Center Nurse?

AspectAssistant Call Center NurseCall Center Nurse
CertificationsRN license, Basic Life Support (BLS)RN license, BLS, possibly additional certifications
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare facilities
Job ResponsibilitiesAssist with patient inquiries, provide basic health info, support nursesAssess patient needs, provide medical advice, triage calls

Assistant Call Center Nurses support healthcare teams by handling patient inquiries and providing basic health information, often under supervision. Call Center Nurses perform more advanced assessments and medical advice, requiring more experience and certifications. Both roles operate in call center environments and require nursing credentials, but Call Center Nurses typically have greater responsibilities and clinical expertise.

How does an assistant call center nurse typically interact with other healthcare professionals while supporting patient care?

Assistant Call Center Nurses often collaborate closely with registered nurses, physicians, and administrative staff to ensure patients receive accurate information and timely care. They may help triage patient calls, relay critical information to clinical teams, and coordinate follow-up appointments or referrals. This role requires strong communication skills and the ability to quickly assess situations, as well as adaptability to work effectively within a fast-paced, team-oriented environment. Building relationships and maintaining clear documentation are crucial to facilitating seamless healthcare delivery.
What cities are hiring for Assistant Call Center Nurse jobs? Cities with the most Assistant Call Center Nurse job openings:
What are the most commonly searched types of Call Center Nurse jobs? The most popular types of Call Center Nurse jobs are:
What states have the most Assistant Call Center Nurse jobs? States with the most job openings for Assistant Call Center Nurse jobs include:
Assistant Call Center Nurse jobs near you

Assistant Call Center Manager- (Bilingual Spanish)

New York Psychotherapy and Counseling Center

Bronx, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Company Description
Named City and State's Top Place to Work in NY (2025) - Join a mission-driven mental health leader serving 15,000+ clients each month!
Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and Caring for the Community through both in-person and telehealth services.
NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America - the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.
Why Work at NYPCC:
  • We Pay Down Your Student Loans!
  • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
  • Paid Time Off and Company Paid Holidays
  • 403B Retirement Plan with Match!
  • Amazing Workplace Culture
  • NYPCC Health and Wellness Events

Job Description
The Assistant Call Center Manager provides operational leadership for the daily performance of the Call Center by overseeing workforce management, service delivery, employee development, quality assurance, project implementation, and continuous process improvement. This role is responsible for ensuring operational excellence through data-driven decision-making, coaching and developing staff, managing departmental initiatives, maintaining compliance, and delivering an exceptional client experience while supporting NYPCC's strategic objectives.
HYBRID SCHEDULE: Monday - Friday 9:00 AM - 6:00 PM
Job Responsibilities:
Operations
  • Manage daily call center operations to ensure service levels, productivity, and client satisfaction goals are consistently achieved.
  • Perform real-time queue management and staffing adjustments based on call volume and operational demands.
  • Oversee workforce management, including schedule adherence, occupancy, shrinkage, staffing forecasts, and resource planning.
  • Develop and execute business continuity plans for system outages, weather events, and staffing shortages.
  • Own operational dashboards and monitor live performance metrics to proactively address service interruptions.
  • Coordinate staffing coverage to ensure operational efficiency across all service lines.

Leadership & People Management
  • Directly supervise, coach, and develop Call Center Representatives through regular one-on-one meetings.
  • Develop individualized coaching, performance improvement, and career development plans.
  • Conduct performance evaluations, coaching sessions, corrective actions, and annual reviews in a timely manner.
  • Lead employee engagement, recognition, and retention initiatives.
  • Identify high-potential employees and participate in succession planning.
  • Resolve employee conflicts and foster a collaborative, high-performing team environment.
  • Monitor attendance, punctuality, productivity, and schedule adherence.

Quality Assurance & Training
  • Partner with Quality Assurance to identify performance trends and implement corrective action plans.
  • Ensure new workflows and operational processes are successfully adopted through audits and follow-up coaching.
  • Oversee onboarding, refresher training, and competency assessments for all Call Center staff.
  • Validate training effectiveness following implementation of new initiatives, workflows, or systems.
  • Develop and facilitate ongoing operational training utilizing current best practices.

Performance Management & Reporting
  • Monitor departmental KPIs and develop action plans when performance falls below established targets.
  • Analyze operational data, call trends, and workforce metrics to identify improvement opportunities.
  • Prepare and present operational reports, recommendations, and performance updates to leadership.
  • Track action items from leadership meetings through completion and ensure accountability.
  • Provide daily, weekly, and monthly operational reporting utilizing measurable performance indicators.

Project & Change Management
  • Lead operational projects from planning through implementation.
  • Coordinate workflow improvements, pilot programs, and system rollouts.
  • Develop project timelines, monitor deliverables, and hold stakeholders accountable.
  • Drive organizational change management initiatives and ensure successful adoption across the department.
  • Evaluate project outcomes and recommend process improvements based on operational results.

Technology & Systems
  • Serve as the departmental liaison for technology implementations and operational system enhancements.
  • Partner with Information Technology to identify, troubleshoot, and resolve system issues.
  • Participate in testing of new software, applications, workflows, and system updates prior to implementation.
  • Provide operational feedback to improve technology solutions supporting the Call Center.

Compliance
  • Conduct operational audits to ensure adherence to departmental workflows, documentation standards, and organizational policies.
  • Ensure compliance with HIPAA and all internal operational, documentation, quality, and regulatory standards.
  • Monitor workflow consistency and implement corrective actions when compliance gaps are identified.

Client Experience
  • Analyze client feedback, complaints, and service trends to identify opportunities for improvement.
  • Develop and implement service recovery plans for escalated client concerns.
  • Lead initiatives to improve patient satisfaction and overall client experience.

Strategic & Operational Planning
  • Participate in strategic planning initiatives supporting departmental and organizational growth.
  • Analyze call volume trends to identify future staffing and capacity needs.
  • Recommend staffing models, workflow enhancements, and operational improvements based on performance data.
  • Support implementation of organizational strategic initiatives across the department.

Resource Management
  • Monitor departmental inventory, equipment, and operational resource needs.
  • Coordinate procurement requests to ensure uninterrupted operations.

Existing Responsibilities
  • Manage onboarding and ongoing training for new Call Center Representatives.
  • Handle escalated client concerns to maintain exceptional customer service.
  • Collaborate with cross-functional departments to improve operational efficiency.
  • Coordinate employee engagement activities and departmental initiatives.
  • Perform additional duties as assigned by leadership.

Qualifications
  • Bachelor's Degree preferred
  • At least 2 years of experience managing a call center team in a clinical setting
  • Able to effectively and professionally communicate in Spanish (both verbally and written)
  • Demonstrated experience in team management and mentoring
  • Provide high-level performance metrics, formal reporting observations and employee standards assessments
  • Develop and facilitate all staff trainings related to all frontline workflows utilizing current best practices
  • Exceptional leadership and management skills
  • Excellent communication and organizational skills
  • Outstanding customer service skills
  • Effective decision-making skills
  • Possesses great written and verbal communication skills and organizational skills
  • Highly Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
  • Maintains a positive attitude and is friendly, upbeat, and has a great "can do" personality
  • Able to work well in a fast-paced environment
  • Passionate about NYPCC's mission and values

Additional Information
All your information will be kept confidential according to EEO guidelines.
Salary: $80,000 - $90,000/year
Compensation will commensurate with experience and qualifications.

Apply