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Assistant Call Center Nurse Jobs (NOW HIRING)

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

Call Center Representative - Hickory Recovery Network Department: Admissions Direct Report To ... May assist in monitoring and distribution of incoming referrals. * May assist in development ...

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Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Graduate of an accredited LPN or RN program. Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in English required. Minimum of 5 years experience in ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Assist with fax management and documentation Collaborate with internal teams regarding insurance ...

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

Call Center Representative - Hickory Recovery Network Department : Admissions Direct Report To ... May assist in monitoring and distribution of incoming referrals. * May assist in development ...

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Assistant Call Center Nurse information

What is an assistant call center nurse?

Assistant Call Center Nurses are licensed nursing professionals who provide medical advice, health information, and support to patients over the phone or through digital communication platforms. They assist in triaging calls, guiding patients on appropriate care steps, and escalating urgent cases to physicians or higher-level nursing staff. Their role is crucial in ensuring patients receive timely guidance, reducing unnecessary clinic visits, and helping healthcare organizations manage patient flow efficiently. Assistant Call Center Nurses must have strong communication skills, clinical knowledge, and the ability to handle high-pressure situations remotely.

What are the key skills and qualifications needed to thrive as an assistant call center nurse, and why are they important?

To excel as an Assistant Call Center Nurse, you need a nursing qualification (such as LPN or RN), strong clinical assessment skills, and experience in patient triage. Familiarity with call center software, electronic health records (EHR), and telephone triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities are crucial soft skills for effectively assisting patients remotely. These competencies ensure accurate patient guidance, efficient case management, and high-quality care in a fast-paced, remote healthcare environment.

What is the difference between Assistant Call Center Nurse vs Call Center Nurse?

AspectAssistant Call Center NurseCall Center Nurse
CertificationsRN license, Basic Life Support (BLS)RN license, BLS, possibly additional certifications
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare facilities
Job ResponsibilitiesAssist with patient inquiries, provide basic health info, support nursesAssess patient needs, provide medical advice, triage calls

Assistant Call Center Nurses support healthcare teams by handling patient inquiries and providing basic health information, often under supervision. Call Center Nurses perform more advanced assessments and medical advice, requiring more experience and certifications. Both roles operate in call center environments and require nursing credentials, but Call Center Nurses typically have greater responsibilities and clinical expertise.

How does an assistant call center nurse typically interact with other healthcare professionals while supporting patient care?

Assistant Call Center Nurses often collaborate closely with registered nurses, physicians, and administrative staff to ensure patients receive accurate information and timely care. They may help triage patient calls, relay critical information to clinical teams, and coordinate follow-up appointments or referrals. This role requires strong communication skills and the ability to quickly assess situations, as well as adaptability to work effectively within a fast-paced, team-oriented environment. Building relationships and maintaining clear documentation are crucial to facilitating seamless healthcare delivery.
What cities are hiring for Assistant Call Center Nurse jobs? Cities with the most Assistant Call Center Nurse job openings:
What are the most commonly searched types of Call Center Nurse jobs? The most popular types of Call Center Nurse jobs are:
What states have the most Assistant Call Center Nurse jobs? States with the most job openings for Assistant Call Center Nurse jobs include:
Assistant Call Center Nurse jobs near you

Reception Team Staff - Call Center

Group Helth Cooperative

Madison, WI • On-site

Full-time

Medical, Dental, Life

Posted 6 days ago

Job description

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER
1.0 FTE / Full-time position
The Reception Team Staff - Call Center position is responsible for providing a wide range of administrative support activities within the Call Center including answering telephone calls from members, co-workers, and other GHC-SCW staff, answering team and practitioner staff calls and relaying messages appropriately and in a timely manner, scheduling follow-up and routine appointments, informing members of relevant co-payments and fees that will be due at the time of service, and answering general questions. The incumbent works under the general supervision and review of the Call Center Supervisor/Assistant Call Center Supervisor.
GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.
Job Specific Minimum Qualifications
  1. High school graduate or equivalent required.
  2. Minimum six (6) months' work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Work experience in a Medical Reception Call Center preferred. Relevant training may be substituted for work experience.
  3. Previous experience using the telephone in a service capacity preferred.
  4. Experience with medical terminology preferred.
  5. Ability to pass skill checks in primary reception area and Telephone Communications within a reasonable time period. (Approximately 3 months).
  6. Excellent organizational skills required.
  7. Excellent verbal and written communication skills required.
  8. Excellent customer service skills and listening ability to resolve customer complaints required. Ability to work with a diverse patient population.
  9. Ability to work harmoniously and cooperatively with all personnel and the public required.
  10. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
  11. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
  12. Knowledge of and ability to use various computer programs including database, word processing, and email.
  13. Ability to use and/or learn on-line systems such as electronic medical record.
  14. Ability to use accuracy in and apply protocols to appointment scheduling.
  15. Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
  16. Ability to be flexible in daily assignments.
  17. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
  18. Ability to use a keyboard with a minimum of typing 30 WPM for much of the shift required.
  19. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
  20. Ability to frequently bend and reach from both a standing and sitting position required.
  21. Ability to speak and listen in person and on the telephone.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.
Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
Our Values
  • We are a not-for-profit Cooperative
  • We are member-centered
  • We are equitable and inclusive
  • We are quality-driven
  • We are innovative
  • We are community involved

We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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