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Call Center Nurse Jobs (NOW HIRING)

Seamar

Call Center Specialist

Seattle, WA

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the ... C.N.A or Medical Assistant preferred. Must be bilingual inEnglish/Spanish. Hourly - Hourly Plan, 21 ...

Sea Mar Community Health Centers

Call Center Specialist

Seattle, WA · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the ... C.N.A or Medical Assistant preferred. Must be bilingual in English/Spanish. Hourly - Hourly Plan ...

Mission Hospital McDowell

Transfer Center RN

Denver, CO · On-site

$34.59 - $51.89/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Transfer Center RN Hourly Wage Estimate: $34.59 - $51.89 / hour Learn more about the benefits ... You will work in a customer-centric transfer and transport call center; respond to all callers with ...

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Call Center Nurse information

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$34

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How much do call center nurse jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center nurse in the United States is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.03 per hour, depending on experience, location, and employer.

What is a call center nurse?

Call center nurses, also known as telephone triage nurses, are registered nurses who provide medical advice, support, and triage over the phone or via online communication. They assess patients’ symptoms, help determine the urgency of care needed, and guide patients to appropriate resources or actions. Their role is crucial in offering immediate healthcare information, reducing unnecessary hospital visits, and supporting patient care remotely.

What does a call center nurse do?

As a call center nurse, your duties are to answer incoming patient calls at a call center, review their symptoms, and provide an initial assessment of their health issue based on the information provided. You then recommend a course of action, which may include referring them to an emergency room, a primary care physician, or another specialist. You may also provide callers with additional resources, such as educational materials or references to community health agencies. Another aspect of this job is documenting each call in detail, including your recommendations to the patient. A closely related job is a telephone triage nurse who has similar responsibilities but often works in a hospital, doctor’s office, an urgent care clinic, or even from home to answer patients’ calls and assist physicians with nursing duties when possible.

What are the key skills and qualifications needed to thrive as a call center nurse?

To thrive as a Call Center Nurse, you need an active RN license, strong clinical assessment skills, and experience in telephone triage or direct patient care. Familiarity with telehealth platforms, electronic health records (EHRs), and standardized triage protocols is typically required. Excellent communication, active listening, and problem-solving abilities set outstanding call center nurses apart. These competencies enable accurate remote patient assessment, effective guidance, and high-quality care without in-person contact.

How does a call center nurse typically collaborate with other healthcare professionals to ensure quality patient care?

Call Center Nurses regularly coordinate with physicians, pharmacists, and other nursing staff to provide accurate information and facilitate patient care. They may escalate complex cases to on-call doctors, relay medication concerns to pharmacists, and share patient updates with primary care teams. This collaborative approach ensures that patients receive timely, appropriate advice and follow-up, even when care is delivered remotely. Maintaining clear documentation and effective communication are key aspects of the role.

What is the difference between Call Center Nurse vs Medical Customer Service Representative?

AspectCall Center NurseMedical Customer Service Representative
CredentialsRN license, nursing certificationHigh school diploma or equivalent, healthcare knowledge
Work EnvironmentHealthcare call centers, hospitalsMedical offices, health insurance companies
Industry UsageHealthcare, telehealthHealth insurance, medical billing
Job FocusProviding medical advice, triageHandling patient inquiries, billing issues

While both roles involve healthcare communication, Call Center Nurses provide clinical advice and triage using their nursing credentials, whereas Medical Customer Service Representatives focus on administrative support and patient inquiries without clinical responsibilities.

How much do call center nurses get paid to be on call?

Call center nurses typically earn an hourly wage ranging from $20 to $40, depending on experience, location, and employer. When on call, they may receive additional compensation or stipends for availability outside regular working hours, which can vary widely by organization.
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Call Center Nurse jobs near you
Infographic showing various Call Center Nurse job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $71,091 per year, or $34.2 per hour.

Clinical Call Center RN- PRN

Medicine Journal

Chattanooga, TN • On-site

Part-time

Posted 3 days ago

New

Job description

Job Summary:
A registered professional nurse employed by Erlanger Medical Center. Medical Call Center nurse is responsible for indirect care of the patient through information given telephonically.
Education:
Required:
- Graduate form an accredited School of Nursing
Preferred:
- N/A
Experience:
Required:
- Knowledge of general nursing principles and practice skills
- Knowledge of organizational functions, policies and regulation
- Knowledge of current trends and new developments
- Knowledge of principles and practices of nursing, applicable to those areas requiring special education.
- Computer and keyboard skills required.
- Three year's experience in pediatrics.
Preferred:
- Pediatric settings: ambulatory, medical/surgical unit, emergency room or urgent care, public health pediatric nursing.
Position Requirement(s): License/Certification/Registration
Required:
- Current licensure to practice nursing in the state of Tennessee.
The Nurse Licensure Compact will not change how to obtain or renew a Tennessee license. However, the Tennessee nursing license will be a single state license for Tennessee Residents or non-compact state residents. Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.
Preferred:
- N/A
Department Position Summary:
The employee must be able to demonstrate the knowledge and skill necessary to assess level of urgency of health care by phone utilizing a computerized LVM algorithm system for telephone triage. Ability to evaluate problem and symptoms, select appropriate guideline or protocol, determine urgency level for advice, implement and evaluate plan of care. This individual must demonstrate knowledge of the principles of growth and development over the life span. The individual must be able to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures. Ability to assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation and accurately phone prescriptions to pharmacies when appropriate. Ability to operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies.
Evaluation of abilities is performed by the call center manager by direct observation, by auditing recordings of the call and by periodic chart audit, daily reports generated by the LVM program, and discussed verbally or written. Competency can also be evaluated by assessment based on objective criteria that is reviewed and validated.

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