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Call Center Manager Jobs in Rochester, NY (NOW HIRING)

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

The Care Center Representative must take full responsibility for every call to ensure callers concerns are met. * Provides world class customer care to internal and external customers while ...

Mvphealthcare

Care Center Representative

Rochester, NY

$15.25 - $19.75/hr

The Care Center Representative must take full responsibility for every call to ensure callers concerns are met. * Provides world class customer care to internal and external customers while ...

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Call Center Manager information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do call center manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center manager in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Rochester, NY?

The most popular types of Call Center jobs in Rochester, NY are:

What are popular job titles related to Call Center Manager jobs in Rochester, NY?

For Call Center Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Rochester, NY look for?

The top searched job categories for Call Center Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Call Center Manager jobs?

Cities near Rochester, NY with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,983 per year, or $30.3 per hour.

Call Center Rep - Quality Service Associate

Continental Service Group

Fairport, NY • On-site

$14.75 - $19/hr

Other

Re-posted 11 days ago

Job description

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.
For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
- Award-winning benefits packages
- monthly bonus opportunity
- Flexible schedules
- Growth opportunities
- Repeatedly named one of the Best Places to Work in Collections
- Two-time recipient of the Better Business Bureau's Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Position Summary:
Our Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.
Essential Duties & Responsibilities:
  • Obtain information from Consumers in order to determine current financial situation and determine solutions
  • Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
  • Gather proper documentation from Consumers and maintain appropriate follow-up
  • Meet daily, weekly and monthly goals as set by management at ConServe
  • Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
  • Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.
  • Record Maintenance - proper management & updating of system to maximize contacts
  • Skip-Tracing - to assist in locating & contacting consumers and businesses
  • Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program
Non-Essential Duties & Responsibilities:
  • Other duties as assigned
Education Requirement:
  • High School Diploma or GED
  • Associates or Bachelor's Degree preferred
Skills/ Requirements:
  • The ability to work an 8 hour shift, Monday through Friday between the hours of 8:00 am EST and 9:00 pm EST.
  • Fluent in conversational English and ability to proficiently read and write English
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
  • Ability to obtain and maintain Government Security Clearance
  • Ability to obtain and maintain State Collections Licensure
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
  • No conflicts of interest with ConServe or our Clients
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
  • Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
  • Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace

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