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Temporary Call Center Jobs in Rochester, NY (NOW HIRING)

ARMStaffing

Travel CT Technologist

Rochester, NY · On-site

Requires on-call and holiday coverage with 2-3 call shifts per month. As a CT Technologist, you ... Two (2) years of experience in a Level 1 Trauma Center. * BLS certification from the American Heart ...

ARMStaffing

Travel X-Ray Technologist

Rochester, NY · On-site

Minimum of 2 years of X-ray Technologist experience, including Level 1 trauma center exposure ... Temp-to-perm employment * Direct-hire personnel * Per Diem * Staffing for every segment of the ...

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Temporary Call Center information

See Rochester, NY salary details

$10

$17

$24

How much do temporary call center jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for temporary call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Temporary Call Center vs Customer Service Representative?

AspectTemporary Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, often temporary or seasonalOffice or remote, ongoing role
Employer & IndustryCall centers, customer support companiesVarious industries including retail, telecom, finance
Search & Comparison IntentTemporary roles, short-term customer supportLong-term customer service careers

Temporary Call Center roles focus on short-term customer support in call center environments, often seasonal or project-based. Customer Service Representatives typically hold ongoing positions providing support across industries. While both roles require similar skills and training, Temporary Call Center jobs are usually temporary, whereas Customer Service Representatives often have permanent roles.

What are temporary call center jobs?

Temporary call center jobs are short-term positions where employees handle customer service, sales, or support calls on behalf of a company. These roles are typically filled to manage high call volumes during peak seasons, special projects, or to cover staff absences. Temporary call center agents perform many of the same duties as permanent staff, such as answering customer inquiries, resolving issues, and updating account information. Contracts can last from a few weeks to several months, depending on the employer's needs.

What are some common challenges faced by temporary call center agents, and how can they best prepare for them?

Temporary call center agents often face challenges such as quickly adapting to new scripts, systems, and company policies while handling high call volumes. Since training periods are usually brief, it's important to be proactive in asking questions and seeking clarification early on. Agents should also be prepared for varying shift schedules and the need to deliver excellent customer service under pressure. Building strong communication skills and staying organized can help make the transition smoother and improve performance during the assignment.

What are the key skills and qualifications needed to thrive as a Temporary Call Center Representative, and why are they important?

To thrive as a Temporary Call Center Representative, you need strong verbal communication skills, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is commonly required. Outstanding soft skills include patience, active listening, and the ability to remain calm under pressure. These competencies are crucial for providing efficient, high-quality customer service and maintaining positive interactions in a fast-paced environment.
What are the most commonly searched types of Call Center jobs in Rochester, NY? The most popular types of Call Center jobs in Rochester, NY are:
What are popular job titles related to Temporary Call Center jobs in Rochester, NY? For Temporary Call Center jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Temporary Call Center jobs in Rochester, NY look for? The top searched job categories for Temporary Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Temporary Call Center jobs? Cities near Rochester, NY with the most Temporary Call Center job openings:
Temporary Call Center jobs near you
Infographic showing various Temporary Call Center job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.
Recovery Representative I (Tier II)

Recovery Representative I (Tier II)

Acara Solutions

Rochester, NY

$15.01 - $24.04/hr

Full-time

Posted 11 hours ago

Job description

Job Title: Recovery Representative I (Tier II)
Location: Rochester, NY
Employment Type: Temp (6 Months)
Industry: Business Process Outsourcing
Compensation: $15.01-24.04/Hour
Schedule: 40 Hours/Week
About the Opportunity:
  • Manage and resolve returned payment items while minimizing financial risk and maximizing revenue recovery.
  • Provide exceptional customer service to internal and external stakeholders through issue resolution and account support.
  • Ensure compliance with regulatory requirements and company policies while maintaining accurate account records.
Why You'll Love Working Here:
  • Supportive, team-driven culture that values collaboration, transparency, and accountability.
  • Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
  • People-first environment that encourages employees to bring their authentic selves to work.
  • Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
  • Research, investigate, and resolve returned payment items accurately and within established timelines.
  • Communicate with clients and internal teams to explain resolution processes and available service options.
  • Handle inbound calls and customer inquiries while maintaining departmental performance standards.
  • Process daily returned items, pending transactions, and related account updates.
  • Review and update payment reports and account status information to ensure accuracy and prevent service disruptions.
  • Evaluate account eligibility and determine appropriate service offerings while mitigating organizational risk.
  • Document account activity and maintain compliance with established policies, procedures, and regulatory requirements.
  • Participate in ongoing training to expand product knowledge and strengthen customer service and recovery skills.

What You'll Bring:
  • High School Diploma or GED
  • 2+ years of Collection Experience
  • 2+ years of experience in customer service, finance, accounting, or payroll
  • 2+ years of Call Center Experience
What Sets You Apart:
  • Bachelor's Degree.
  • Microsoft Word, Excel, and Access knowledge
  • Ability to work in a fast-paced environment
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Acara Solutions logo

About Acara Solutions

Sourced by ZipRecruiter

Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1957

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