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Call Center Director Jobs in Rochester, NY (NOW HIRING)

Center Director

Clifton Springs, NY ยท On-site

$22 - $25/hr

Join Our Children's Place as a Full-Time Center Director in Clifton Springs, NY 14432, where your passion for childcare leadership will shine! You will directly impact young lives while ensuring ...

Position Overview: Call Center Manager (internally titled Client Services Manager Ops) play a ... Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS ...

Position Overview: Call Center Manager (internally titled Client Services Manager Ops) play a ... Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS ...

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Call Center Director information

See Rochester, NY salary details

$43.4K

$101.6K

$157.9K

How much do call center director jobs pay per year?

As of Jul 27, 2026, the average yearly pay for call center director in Rochester, NY is $101,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $118,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
What are the most commonly searched types of Call Center jobs in Rochester, NY? The most popular types of Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Center Director jobs? Cities near Rochester, NY with the most Call Center Director job openings:
Infographic showing various Call Center Director job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $101,638 per year, or $48.9 per hour.

Center Director

Our Children's Place

Clifton Springs, NY โ€ข On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 18 days ago


Job description

Are you ready to elevate your career in Early Childhood Education? Join Our Children's Place as a Full-Time Center Director in Clifton Springs, NY 14432, where your passion for childcare leadership will shine! You will directly impact young lives while ensuring compliance with OCFS Requirements in a Licensed Child Care Center that prioritizes innovation and excellence.

This onsite position offers a thrilling opportunity to create an engaging Early Learning Program, surrounded by a fun and energetic team. With a competitive pay starting at $45,670 annually, you will be rewarded for your dedication and expertise in early childhood experience. Lead a collaborative team, inspire families, and promote a nurturing environment for children to grow and explore.

The adventure awaits you at Our Children's Place, where we embrace a customer-centric approach to childcare management. You will be given great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, Paid Meals, Snack/Drink Room, Professional development, education advancement support, positive, family-centered workplace culture mission-driven work with real impact, recognition activities and events, and meaningful autonomy. Don't miss the chance to apply and make a lasting difference in the lives of children and families!

Our Children's Place: What drives us

Our Children's Place Childcare Centers is dedicated to creating a nurturing and stimulating environment where children can learn, grow, and thrive. Our mission is to provide high-quality early childhood education that supports the development of each childรขโ‚ฌโ„ขs cognitive, emotional, and social skills. Located in Canandaigua and Clifton Springs, New York, we are a small, close-knit community that values integrity, safety, and excellence in everything we do. Our team of passionate and experienced educators is committed to making each day exciting and thrilling for our young learners, ensuring they receive the best start in life.

What's your day like?

At Our Children's Place, being a Center Director is an invigorating journey packed with purpose and connection. Each day begins as you step into a vibrant hub of laughter and activity, where you become a calming force that guides children, teachers, and families toward success. Throughout your day, you provide unwavering support to teachers, fostering a nurturing environment where they feel confident and appreciated. With authentic engagement, you build meaningful relationships with families, ensuring they are informed and connected to our Early Learning Program.

Your role extends beyond management; you give tours to prospective families, sharing the heart of our Licensed Child Care Center and promoting community engagement. Each day brings unique challenges and opportunities to problem-solve, celebrate small victories, and cultivate a culture rooted in kindness and professionalism. By the day's end, you will leave knowing you have made a profound impact on children, families, and your dedicated staff.

What you need to be successful

To thrive as a Center Director at Our Children's Place, candidates must possess a robust set of skills that drive success in Early Childhood Education. A bachelor's degree in Early Childhood Education or a related field, complemented by at least two years of experience as a center director, is essential. However, under OCFS guidance, committed individuals pursuing their degree with a documented study plan may also be considered. Successful directors exhibit steady leadership and exceptional communication skills, ensuring clarity and collaboration among staff and families.

They should be confident problem-solvers, adept at navigating the dynamic environment of a Licensed Child Care Center. Familiarity with digital tools is a must, as you will utilize various software for effective communication and organization. Ultimately, a strong understanding of early childhood environments allows directors to maintain a positive, organized, and child-centered program, fostering an atmosphere where both children and staff can thrive.

Knowledge and skills required for the position are:

  • Candidates should hold a bachelor's degree in Early Childhood Education or a related field along with at least two years of experience as a center director. Under OCFS guidance
  • Strong applicants who do not yet hold a bachelor's degree may be considered if they are committed to furthering their education with a documented plan of study.
  • Successful directors bring steady leadership, strong communication skills, and a deep understanding of early childhood environments.
  • They are confident problemโ€‘solvers, comfortable with digital tools, and skilled at supporting staff, partnering with families, and maintaining a positive organized, and childโ€‘centered program.
Our team needs you!

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!