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Night Call Center Jobs in Rochester, NY (NOW HIRING)

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Travel CT Tech $2851 weekly

Rochester, NY · On-site

$2.5K - $2.8K/wk

Night shift: Mon-Thurs (8:00 PM - 6:30 AM) * On Call: 2-3 call shifts per month * Callback and ... Trauma Center experience ✔ Completion of accredited Radiologic Technology program ✔ ARRT ...

Veracity

MRI Technologist (MRI Tech)

Rochester, NY · On-site

... Night) * Schedule: Variable * Holiday Requirement: Yes * Call Requirement: As per unit needs ... Trauma Center, ensuring accurate imaging and patient safety. This role requires strong technical ...

Veracity

CT Technologist (CT Tech)

Rochester, NY · On-site

... Night) * Schedule: Variable * Holiday Requirement: Yes * Call Requirement: As per unit needs ... Trauma Center, ensuring accurate diagnostic imaging and patient safety. This role requires ...

ABM

Night Janitorial Manager

Rochester, NY

$28.21/hr

If you have a disability and need assistance in completing the employment application, please call ... Experience in warehouse, distribution center or manufacturing environment is a plus * Excellent ...

TPF Nursing Agency

RN / Electrophysiology

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

University of Rochester Medical Center Location: Rochester NY Shift: 3 x 12 Rotating (shift times ... Schedule: 3 x 12 hour shifts primarily days with some late night (evenings), holidays, on call/call ...

TPF Nursing Agency

Cardiac Tech / Cardiology

Rochester, NY · On-site

$19.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

University of Rochester Medical Center Location: Rochester NY Shift: 4 x 10 Rotating (shift times ... Primarily Days with some late night (evenings) and on call/call per unit needs * Either 4x10 or ...

Wesley Medical Center

RN - Med Surg

Rochester, NY · On-site

$2.1K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

Must complete Drug Screen and Background Screen Prime HealthCare Staffing has day and night shifts available. Submit your resume and experience the Prime difference or call 866-991-0900 for more ...

Wesley Medical Center

RN - Operating Room

Rochester, NY · On-site

$2.2K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

Must complete Drug Screen and Background Screen Prime HealthCare Staffing has day and night shifts available. Submit your resume and experience the Prime difference or call 866-991-0900 for more ...

Wesley Medical Center

RN - Observation Unit

Rochester, NY · On-site

$2.1K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

Must complete Drug Screen and Background Screen Prime HealthCare Staffing has day and night shifts available. Submit your resume and experience the Prime difference or call 866-991-0900 for more ...

Wesley Medical Center

Radiology - MRI Tech

Rochester, NY · On-site

$2.7K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

Must complete Drug Screen and Background Screen Prime HealthCare Staffing has day and night shifts available. Submit your resume and experience the Prime difference or call 866-991-0900 for more ...

Wesley Medical Center

Radiology - CT Tech

Rochester, NY · On-site

$2.8K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

Must complete Drug Screen and Background Screen Prime HealthCare Staffing has day and night shifts available. Submit your resume and experience the Prime difference or call 866-991-0900 for more ...

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All JobsCall Center JobsNight Call Center JobsNight Call Center Jobs in Rochester, NY

Night Call Center information

See Rochester, NY salary details

$10

$16

$24

How much do night call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for night call center in Rochester, NY is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.75 per hour, depending on experience, location, and employer.

What is a night call center?

A night call center is a customer support facility that operates during nighttime hours, typically to provide assistance to customers outside of regular business times. These centers handle inbound and outbound calls, addressing customer inquiries, technical issues, or service requests overnight. Night call centers are essential for businesses that serve customers across different time zones or require 24/7 support. Employees working in night call centers often follow rotating or fixed overnight shifts and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a night call center representative?

To thrive as a Night Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call logging tools is essential. Excellent listening, patience, and stress management skills help you stand out, especially during high-pressure or late-night situations. These competencies are critical for delivering consistent customer support, resolving issues efficiently, and maintaining service quality during non-standard hours.

What are some common challenges faced by night call center agents and how can they be managed?

Night call center agents often encounter challenges such as maintaining alertness during late hours and managing fatigue. To address these issues, teams typically encourage regular breaks, provide access to healthy snacks, and ensure a supportive work atmosphere. Additionally, night shifts may have fewer supervisors on-site, so strong communication skills and the ability to work independently are essential. Many centers also offer training and wellness programs to help agents adapt to night schedules and maintain work-life balance.

What is the difference between Night Call Center vs Customer Service Representative?

AspectNight Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late shiftsDaytime or flexible hours
Work EnvironmentCall centers, often in a 24/7 settingOffice or remote, daytime hours
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

Night Call Center roles focus on providing support during overnight hours, often in specialized call centers, while Customer Service Representatives typically work during daytime hours in various industries. Both roles require strong communication skills and customer service experience, but their schedules and work environments differ significantly.

What are the most commonly searched types of Call Center jobs in Rochester, NY?

The most popular types of Call Center jobs in Rochester, NY are:

What are popular job titles related to Night Call Center jobs in Rochester, NY?

For Night Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Night Call Center jobs in Rochester, NY look for?

The top searched job categories for Night Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Night Call Center jobs?

Cities near Rochester, NY with the most Night Call Center job openings:

Night Call Center jobs near you
Infographic showing various Night Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 57% Full Time, and 43% Nights. Highlights an 100% In-person job distribution, with an average salary of $35,332 per year, or $17 per hour.

Travel PCU RN - $2,455 per week

WCS Healthcare Partners

Rochester, NY • On-site

$2.4K/wk

Other

Dental, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

WCS Healthcare Partners is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Rochester, New York.

Job Description & Requirements
  • Specialty: PCU - Progressive Care Unit
  • Discipline: RN
  • Start Date: 09/22/2026
  • Duration: 13 weeks
  • 36 hours per week
  • Shift: 12 hours, nights
  • Employment Type: Travel
Summary

Join a dynamic healthcare team in Rochester, NY, with WCS Healthcare Partners. We are seeking dedicated and skilled Registered Nurses for our Intermediate Care Unit (IMCU), a critical care step-down unit that provides exceptional, evidence-based care. Enjoy the vibrant community and professional growth opportunities while delivering compassionate patient care.

Responsibilities
  • Provide care for adult and geriatric patients in a 26-bed Intermediate Care Unit.
  • Manage patient care for individuals requiring specialized attention, including airway management, BiPAP support, and IV infusions.
  • Collaborate with interdisciplinary teams including IV Teams, Physical Therapy, and Respiratory Services.
  • Interpret and manage cardiac monitoring, dysrhythmias, and emergency response protocols.
  • Perform IV therapy, phlebotomy, and manage central and peripheral lines.
  • Administer and monitor respiratory support techniques, including BiPAP/CPAP and tracheostomy care.
  • Deliver specialized care for patients with renal failure, traumatic brain injury, and substance withdrawal.
  • Adhere to isolation precautions and personal protective equipment protocols.
Requirements
  • Minimum of 2 years of nursing experience, preferably in a critical care or step-down unit.
  • Current BLS, ACLS, and NIHSS certifications.
  • Experience with EPIC charting system is mandatory.
  • Ability to manage a patient ratio of 1:5 to 1:7 for MedSurg.
  • Strong skills in cardiac monitoring, IV therapy, and respiratory management.
  • New York nursing license must be in hand.
  • Willingness to work night shifts and every other weekend.
  • Must be located outside a 75-mile radius of the facility.

WCS Healthcare Partners Job ID #26-06767. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Registered Nurse - PCU @ Rochester - Rochester General Hospital

About WCS Healthcare Partners

With WCS Healthcare Partners, every Job Seeker grows stronger, moving one step forward with each job placement. We take the time to get to know the needs and qualifications of each Healthcare professional to match you with the right clinical setting, patient population, merging your compensation and career goals with your desired work environment. Our recruiters are experts at navigating the dynamic nature of healthcare employers to get your resume in front of the right decision makers.

NURSING

●      Registered Nurses (RN)

●      Licensed Practical Nurses (LPN)

●      Travel Nursing

●      Quality Assurance/Review, Performance Improvement, HEDIS

●      Nursing Leadership

●      Case Management

ALLIED HEALTH

●      Technologists: Medical, Laboratory, Cardiac, RadTech, X-Ray

●      Therapy: Physical, Occupational and Speech Therapy

●      Social Work: LCSW/LMSW, Case Management, Care Coordination

●      Med Support: Medical Assistants, Phlebotomy, Surgical/Sterile Techs

●      Pharmacists and Pharmacy Techs

●      Dental Hygienist, Dental Assistants

OPERATIONS & FINANCE

●      Practice Management

●      Clinical Operations

●      Administrative Support

●      Reception, Clerical, Call Center

●      Claims Appeals/Denials/Reimbursement

●      Insurance Pre-Authorizations

●      Medical Billing/Coding

Benefits
  • 401k retirement plan
  • Weekly pay

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