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Amazon Call Center Jobs in Rochester, NY (NOW HIRING)

Paylocity

Call Center Manager

Pittsford, NY · On-site

Call Center Manager (internally titled Client Services Manager Ops) play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

Call Center Manager (internally titled Client Services Manager Ops) play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues ...

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All JobsAmazon Call Center JobsAmazon Call Center Jobs in Rochester, NY

Amazon Call Center information

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How much do amazon call center jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for amazon call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is the typical work environment like for an Amazon Call Center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

What is an Amazon Call Center job?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon Call Center position, and why are they important?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What are popular job titles related to Amazon Call Center jobs in Rochester, NY? For Amazon Call Center jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Amazon Call Center jobs in Rochester, NY look for? The top searched job categories for Amazon Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Amazon Call Center jobs? Cities near Rochester, NY with the most Amazon Call Center job openings:
Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Rochester, NY as of July 2026, with employment types broken down into 17% Locum Tenens, 75% Full Time, 5% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.
Call center

Call center

Global Channel Management, Inc.

Webster, NY

$12/hr

Contractor

Posted 4 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Call Center Agent  needs 1 year call center experience


Call Center Agent  requires:

  • call center
  • customer relations
  • PC savvy

Call Center Agent duties:

  • Interact with internal and external customers
  • Document
Additional Information

$12/hr

12 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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