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Call Center Jobs in Rochester, NY (NOW HIRING)

Cellular Sales

Call Center Representative

Rochester, NY · On-site

$17 - $20/hr

Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a ...

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All JobsCall Center JobsCall Center Jobs in Rochester, NY

Call Center information

See Rochester, NY salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound customer calls to provide support, answer questions, or sell products and services. Employees typically use phone systems and customer management software, and strong communication skills are essential. The role may require working in shifts and following company protocols.

How can I make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes sales or technical knowledge. Achieving this income may involve handling high call volumes, working flexible hours, or earning commissions and bonuses. Building skills in customer service, sales, or technical support can help increase earning potential in a remote call center role.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations managers, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management within call centers may also offer higher compensation, especially with relevant experience and certifications.

What jobs pay 4000 a week without a degree?

In call center roles, high-paying positions such as sales managers or team leaders can sometimes earn around $4,000 weekly through commissions and bonuses, especially in high-volume or specialized industries. These roles typically require strong communication skills, experience, and performance-based incentives, rather than formal degrees.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Rochester, NY? The most popular types of Call Center jobs in Rochester, NY are:
What are popular job titles related to Call Center jobs in Rochester, NY? For Call Center jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Rochester, NY look for? The top searched job categories for Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Center jobs? Cities near Rochester, NY with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Rochester, NY as of June 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,757 per year, or $17.7 per hour.
Call center

Call center

Global Channel Management, Inc.

Webster, NY

$12/hr

Contractor

Posted 12 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Call Center Agent  needs 1 year call center experience


Call Center Agent  requires:

  • call center
  • customer relations
  • PC savvy

Call Center Agent duties:

  • Interact with internal and external customers
  • Document
Additional Information

$12/hr

12 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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