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Full Time Call Center Jobs in Rochester, NY (NOW HIRING)

Paylocity

Call Center Support Specialist

Pittsford, NY · On-site

Job Type Full-time Description Paylocity is an award-winning provider of cloud-based HR and payroll ... Call Center Experience * Bi-lingual Fluency Spanish and English * Healthcare and welfare benefits ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Rochester, NY

Full Time Call Center information

See Rochester, NY salary details

$10

$17

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How much do full time call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for full time call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is the highest paying call center?

The highest paying call center roles are typically supervisory or managerial positions, such as call center managers or team leads, which can earn higher salaries than entry-level customer service agents. Compensation varies based on industry, location, and experience, with specialized roles in technical support or sales often offering higher pay. Advanced skills, certifications, and performance-based incentives can also increase earning potential in call centers.

What jobs pay 4000 a week without a degree?

Full-time call center roles typically do not pay $4,000 a week without specialized skills or management responsibilities. High earnings in such roles usually require experience, advanced communication skills, or supervisory positions, which may include bonuses or commissions. Most jobs with this level of pay often involve sales, management, or technical expertise beyond standard call center work.

What is a Full Time Call Center job?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a Full Time Call Center Representative, and why are they important?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What call center job pays the most?

In call centers, roles such as technical support specialists, account managers, and sales managers tend to have higher salaries due to specialized skills and experience. Positions requiring advanced product knowledge, certifications, or leadership responsibilities generally offer higher pay compared to standard customer service roles.

How to make $1000 a week remotely?

A full-time call center agent can earn $1000 a week by working full-time hours, typically 40 hours or more, and may increase income through performance bonuses or overtime. Developing strong communication skills and familiarity with customer service tools can improve earning potential, especially in remote environments with flexible schedules.

What are some common challenges faced by full-time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.
What are the most commonly searched types of Call Center jobs in Rochester, NY? The most popular types of Call Center jobs in Rochester, NY are:
What are popular job titles related to Full Time Call Center jobs in Rochester, NY? For Full Time Call Center jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Full Time Call Center jobs in Rochester, NY look for? The top searched job categories for Full Time Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Full Time Call Center jobs? Cities near Rochester, NY with the most Full Time Call Center job openings:
Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.

Bilingual Call Center Representative

Planned Parenthood of Central & Western New York

Rochester, NY • On-site

$20.85 - $24.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Job Type
Full-time
Description
Bilingual Call Center Representative (English/Spanish Bilingual) Rochester, NY
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.
In support of PPCWNY's mission, the Call Center Representative has responsibility for communicating accurate and detailed information about health services, appointment making, medical procedures, and insurance/financial options. In this role, the representative will guide the patient through the pre-appointment process and provide instructions to patients regarding Health Center visits and care. The Call Center Representative serves as the first point of contact to our organization and should exemplify our service standards to provide care to individuals and families with respect, compassion and without judgement.
Essential Functions
  • Answers incoming calls and independently handles the appointment setting process by assisting the patient with identification of the type of appointment needed (new patient, pregnancy test, problem appointment, follow-up, etc.)
  • Accurately records patient data within the EHR system and communicates relevant information to the patient.
  • Assists the patient in initially assessing financial options if they do not have insurance.
  • Informs patients what information is needed at their Health Center visit.
  • Provides information to shared service inbound customer service inquiries regarding medical services offered in additional regional locations.
  • Responsible for continually increasing knowledge and understanding of tools, software, and training materials available to maintain proficiency & knowledge to perform essential functions.
  • Demonstrates the highest level of customer service, patience, ability to effectively communicate with staff, and willingness to assist our patients at all times.
  • Maintains a current understanding of and follows all processes/procedures, to respond to internal/external customers.
  • Determines and arranges for any special accommodation needed by the patient, e.g. interpreter.
  • Appropriately qualifies medical or options counseling questions to other medical team members (RNs) in support of the Call Center.
  • Directs or transfers calls regarding insurance verification, fundraising, employment opportunities, media, education outreach, advocacy, employees or general inquiries to the appropriate department director/manager.
  • Addresses patient concern in a prompt, courteous, confidential, and caring manner.

Other Accountability Activities
  • Performs other duties as assigned
  • Attends departmental meetings and training workshops held at designated sites.
  • Participates in affiliate initiatives.
  • Participates in and adheres to the agency's Compliance, Quality, and Risk Management program to ensure patient confidentiality according to HIPAA regulations.
  • Verifies insurance eligibility using the Real Time Service electronic platform.
  • Accepts individual and joint responsibility for, participates in and works to achieve productivity, customer service, and capacity goals as set by PPCWNY.
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs.

Requirements
Qualifications
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education
  • High School Diploma or GED required

Experience
  • A minimum of 2 years of call center experience and/or phone contact in a healthcare setting preferred; Experience in customer service desirable.

Knowledge, Skills, & Abilities
  • Must have excellent communication skills (verbal and written)
  • Must be able to handle patient information discreetly, understand and follow HIPAA as it relates to Protected Health information.
  • Basic computer proficiency and excellent data entry skills with a high degree of accuracy.
  • Must possess organizational skills and have the ability to handle multiple priorities.
  • Must be able to work a flexible schedule with rotating evenings/weekends.
  • Must have reliable transportation
  • Demonstrates a commitment to respecting a wide range of clients
  • Planned Parenthood seeks candidates who are proficient in two or more languages

Working Conditions
  • Standard health center and office environment
  • May experience visual fatigue working at computer with potential extended periods of sitting
  • Well-lit/ventilated

Physical Requirements
  • Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation.

Work Schedule
This position is for full-time, 40 hours per week. Schedule will be Monday - Friday with evenings and Saturdays. This role requires the following availability:
  • Monday 8am - 7pm
  • Tuesdays 8:30am - 7pm
  • Wednesdays 8:30am - 7pm
  • Thursdays 8:30am - 7pm
  • Fridays 8am - 5pm
  • Saturday 9am - 1pm

Benefits & Compensation
At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $20.85 to $24.12/hour. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer.
Salary Description
$20.85 to $24.12

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