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Full Time Call Center Jobs in Rochester, NY (NOW HIRING)

Coast Professional, Inc.

MAX - CMS Director

Geneseo, NY · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vision insurance Job type * Full-time. Pay * $80,000 annually * Company paid single coverage Bronze ... The Call Center Manager works with and directs employees regarding their position responsibilities.

Coast Professional

MAX - CMS Director

Geneseo, NY · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vision insurance Job type * Full-time. Pay * $80,000 annually * Company paid single coverage Bronze ... The Call Center Manager works with and directs employees regarding their position responsibilities.

New

Coast Professional, Inc.

MAX - CMS Director

Geneseo, NY

$80K/yr

Vision insurance Job type * Full-time. Pay * $80,000 annually * Company paid single coverage Bronze ... The Call Center Manager works with and directs employees regarding their position responsibilities.

New

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Full Time Call Center information

See Rochester, NY salary details

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How much do full time call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents at companies that serve high-value clients or specialized industries, such as finance or technology, tend to earn higher salaries. Additionally, roles requiring bilingual skills or technical knowledge often offer increased pay. Salaries can also vary based on location, experience, and company size.

What are the most commonly searched types of Call Center jobs in Rochester, NY?

The most popular types of Call Center jobs in Rochester, NY are:

What are popular job titles related to Full Time Call Center jobs in Rochester, NY?

For Full Time Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Rochester, NY look for?

The top searched job categories for Full Time Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Full Time Call Center jobs?

Cities near Rochester, NY with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.

Call Center Specialist I

Canandaigua National Bank & Trust Co

Pittsford, NY • On-site

$23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Canandaigua National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

Call Center Specialist I
Canandaigua National Bank


Location: Pittsford NY (Hybrid)
Hours: Full Time

What does a Call Center Specialist do at Canandaigua National Bank?
Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs.
This role has the possibility of working hybrid.


What competencies are needed to be successful in this role?

  • A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training.
  • A minimum of one (1) year of experience in a customer service focused role required.
  • A minimum of one (1) year of banking experience is required.
  • Excellent communication and interpersonal skills.
  • Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities.
  • Ability to work in a confidential and time sensitive environment is essential.
  • Moderate ability to analyze and categorize data.

What does a successful first year in this position look like?

  • Contribute to the team success by answering incoming calls placed by CNB customers.
  • Successfully complete training associated with product lines, internal operations and customer service functions.
  • Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services.
  • Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need.
  • Accurately log and manage customer activity and communication in the appropriate systems.
  • Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices.

Compensation range: $23.50/hr.
The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

What makes working at Canandaigua National Bank different?

Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community.

Our culture nurtures passionate employees and offers great rewards including:

  • Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
  • Paid holidays, vacation, and sick time.
  • Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
  • Training & development opportunities.
  • Tuition assistance.
  • Community focused volunteer opportunities.
  • Award winning wellness program that promotes a solid work/life balance.
  • Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


What Canandaigua National Bank employees say

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