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Remote Call Center Representative Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities. Key Responsibilities:

Ballard Agency

Be Seen First

Remote Sales Representative (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

We do not cold call, prospect, or sell door to door. There are incredible advancement opportunities ... This is a remote position and you can be located any place in the state of New York. If you are ...

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Remote Call Center Representative information

See Rochester, NY salary details

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How much do remote call center representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote call center representative in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What are the most commonly searched types of Call Center Representative jobs in Rochester, NY? The most popular types of Call Center Representative jobs in Rochester, NY are:
What are popular job titles related to Remote Call Center Representative jobs in Rochester, NY? For Remote Call Center Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representative jobs in Rochester, NY look for? The top searched job categories for Remote Call Center Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Call Center Representative jobs? Cities near Rochester, NY with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.
Call Center Representative II

Call Center Representative II

University of Rochester

Rochester, NY • Remote

$18.71 - $25.27/hr

Full-time

This job post has expired today. Applications are no longer accepted.

University Of Rochester rating

8.4

Company rating: 8.4 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

80th of 553 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

905 Elmgrove Rd, Rochester, New York, United States of America, 14624

Opening:

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$18.71 - $25.27

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

This position provides comprehensive communication support services for patients of the University of Rochester Medical Center and its affiliates. Responsibilities include managing a high volume of inbound inquiries via phone, email, and electronic interfaces. Tasks involve scheduling appointments, resolving patient issues, responding to inquiries, handling billing questions, and providing basic technical support while adhering to established protocols.

Training will be conducted onsite, transitioning to remote work upon achieving satisfactory key performance metrics. Continued remote status is contingent upon maintaining the required level of performance. Additionally, onsite meetings will be scheduled as necessary.

Key Responsibilities:

  • Respond to a high volume of inbound inquiries via phone, email, and electronic interfaces.
  • Schedule patient appointments, resolve patient issues, and handle billing inquiries.
  • Provide basic technical support and redirect inquiries as necessary.
  • Ensure appropriate use and distribution of Electronic Medical Record information.
  • Make independent decisions to transfer or resolve emergent situations.
  • Anticipate, prioritize, and balance inbound and outbound activity.
  • Initiate outbound communications to achieve optimal patient access targets.
  • Monitor appointment schedules, systems, and resources.
  • Keep abreast of regulations, compliance requirements, and best practices.

This role requires adherence to strict communication protocols, including handling sensitive and confidential information. Additionally, the position involves staying informed about UR Medicine branding standards and entity protocols to effectively assist callers from various entities and departments. Attendance at meetings and participation in training sessions are essential for maintaining understanding and adherence to communication protocols and organizational goals.

Qualifications:

  • High School Diploma
  • 1 year of customer service experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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