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Entry Level Call Center Representative Jobs in Rochester, NY

Paylocity

Call Center Manager

Pittsford, NY · On-site

Position Overview: Call Center Manager (internally titled Client Services Manager Ops) play a ... The below represents the primary duties of the position, others may be assigned as needed. To ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

Position Overview: Call Center Manager (internally titled Client Services Manager Ops) play a ... The below represents the primary duties of the position, others may be assigned as needed. To ...

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All JobsCall Center Representative JobsEntry Level Call Center Representative JobsEntry Level Call Center Representative Jobs in Rochester, NY

Entry Level Call Center Representative information

See Rochester, NY salary details

$10

$17

$24

How much do entry level call center representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level call center representative in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an entry level call center representative?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

Is an entry level call center representative a good entry-level position?

An entry level call center representative is considered a suitable entry-level position for individuals seeking customer service experience, communication skills development, and basic computer proficiency. It often requires minimal prior experience and offers opportunities for skill growth, making it a common starting point in the customer service industry.

How do you get an entry level call center representative job with no experience?

To get an entry level call center representative job with no experience, focus on developing strong communication and customer service skills, and highlight any relevant soft skills such as patience and problem-solving on your resume. Many employers provide on-the-job training, so demonstrating enthusiasm and a willingness to learn can improve your chances. Certifications in customer service or communication tools like CRM software can also be beneficial.

What are the key skills and qualifications needed to thrive as an entry level call center representative?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I work in an entry level call center representative without experience?

Entry level call center representative positions typically do not require prior experience, as they focus on customer service skills, communication, and basic computer knowledge. Employers often provide training on company-specific systems and procedures, making it accessible for candidates with little or no previous call center experience.

What does an entry level call center representative do?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

How to be an entry level call center representative for beginners?

To become an entry-level call center representative, focus on developing strong communication and active listening skills, and familiarize yourself with customer service software and scripts. A high school diploma or equivalent is typically required, and some employers may prefer basic computer skills and a friendly, patient attitude. Training is often provided on the job to teach company-specific procedures and product knowledge.
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What cities near Rochester, NY are hiring for Entry Level Call Center Representative jobs? Cities near Rochester, NY with the most Entry Level Call Center Representative job openings:
Entry Level Call Center Representative jobs near you
Infographic showing various Entry Level Call Center Representative job openings in Rochester, NY as of June 2026, with employment types broken down into 2% As Needed, 60% Full Time, 33% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,777 per year, or $17.7 per hour.

Call Center Representative

Cellular Sales Verizon Authorized Retailer

Rochester, NY • On-site

$17 - $20/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Cellular Sales 

Call Center Representative

 Customer Service | Business Development

Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale.  Our more than 7000 team members operate over 770 retail locations in 32 states offering a premium level of customer service.  Throughout our continued growth, we've remained committed to empowering our customers and our team to achieve their personal and professional goals.

Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success.  If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team!

JOB DESCRIPTION

$17- $20 per hour depending on experience and skill level.

Summary/ObjectiveProvide ongoing support to the current sales force.  Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. 

Essential Functions

  • Follow up on distributed leads
  • Generate store traffic and contribute to the markets success
  • Handle customer inquiries both by phone and text
  • Support sales force by generating sales leads
  • Follow communication scripts when handing different topics
  • Research required information using available resources
  • Provide customers with product and service information
  • Candidates should be able to take feedback and criticism to improve productivity and character

    • Competencies

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

    • Supervisory ResponsibilityThis position has no supervisory responsibilities.

    Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    Must be able to sit for long periods of time

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

    Position Type/Expected Hours of WorkThis is a full-time position.

    TravelNo travel is expected for this position.

    Required Education and Experience

  • High School diploma or GED

    • Preferred Education and Experience

  • Previous office experience
  • Proficient in Microsoft Office
  • Knowledge of customer service principles and practices
  • Experience in a call center or customer service environment
  • Data entry and typing skills (including 10 key)

    • Essentials

    • Positive attitude
    • High school diploma or equivalent; college degree preferred
    • Minimum two years of related work experience
    • Effective communication skills
    • Interest and understanding of technology products and services
    • Business ownership mentality

    Compensation

    • The highest in the wireless industry
    Employment Type: OTHER

    Apply