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Entry Level Call Center Representative Jobs in Rochester, NY

Cellular Sales

Call Center Representative

Rochester, NY · On-site

$17 - $20/hr

Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by ...

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Entry Level Call Center Representative information

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How much do entry level call center representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level call center representative in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an entry level call center representative?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

What does an entry level call center representative do?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

What are the key skills and qualifications needed to thrive as an entry level call center representative?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I get an entry level call center representative job with no experience?

Entry level call center representative positions typically do not require prior experience, focusing instead on communication skills, customer service ability, and a willingness to learn. Many employers provide on-the-job training and may consider candidates with limited or no previous work experience. Basic computer skills and a professional attitude are often sufficient to qualify for such roles.

How do I become an entry level call center representative with no experience?

To become an entry level call center representative with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software can also improve your chances.

Is an entry level call center representative a good entry-level position?

An entry level call center representative is a common entry-level job that provides customer service experience, communication skills, and familiarity with call center software. It often requires basic computer skills and offers opportunities for advancement into supervisory or specialized roles. The position can be a good starting point for those seeking to develop interpersonal skills and gain industry experience.

What are the most commonly searched types of Call Center Representative jobs in Rochester, NY?

The most popular types of Call Center Representative jobs in Rochester, NY are:

What are popular job titles related to Entry Level Call Center Representative jobs in Rochester, NY?

For Entry Level Call Center Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level Call Center Representative jobs in Rochester, NY look for?

The top searched job categories for Entry Level Call Center Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level Call Center Representative jobs?

Cities near Rochester, NY with the most Entry Level Call Center Representative job openings:

Entry Level Call Center Representative jobs near you
Infographic showing various Entry Level Call Center Representative job openings in Rochester, NY as of June 2026, with employment types broken down into 2% As Needed, 60% Full Time, 33% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,777 per year, or $17.7 per hour.

Call Center Representative

Rochester, NY • On-site

ISAAC Heating and Air Conditioning
201 - 500 employees
Learn more about ISAAC Heating and Air Conditioningexternal

$22 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Call Center Representative

Isaac Heating & Air Conditioning is seeking Call Center Representatives for their Rochester, NY location. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers.

What Can We Offer You?
  • Competitive base pay of $22.00-23.00/hr
  • Medical, Dental, and Vision Insurance
  • 401k Retirement Plan with Company Match
  • Paid vacation and sick time, paid holidays
  • Opportunities for growth and advancement
  • Consistent schedule and work/life balance

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities
  • Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services
  • Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued
  • Schedule or update appointments in the computer system
  • Document clear and concise notes in clients' profiles in order to communicate precisely to the technicians and technical leadership team
  • Understand and strive to meet Contact Center metrics while providing excellent customer service
Job Qualifications
  • High school diploma or equivalent required
  • Minimum of 1 year of customer service experience required
  • Prior in-house call center experience strongly preferred
Competencies
  • Strong multitasking abilities
  • Excellent written, verbal, and active listening skills
  • Strong administrative skills
  • Strong organizational skills
  • Ability to work individually and as part of a team
  • Problem-solving skills

The starting pay range for this position is $22.00 - 23.00 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.

This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state, or local law.

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