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Entry Level Call Center Representative Jobs in Rochester, NY

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Entry Level Call Center Representative information

See Rochester, NY salary details

$10

$17

$24

How much do entry level call center representative jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for entry level call center representative in Rochester, NY is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Entry-level call center representative roles typically do not pay $10,000 a month without significant experience or specialized skills. High earnings at this level are uncommon; such income levels are usually associated with advanced sales positions, management roles, or jobs requiring specialized certifications and extensive experience.

How to apply in a call center with no experience?

Entry level call center representative positions often do not require prior experience; applicants should focus on highlighting strong communication skills, a positive attitude, and basic computer proficiency in their applications. Gaining relevant skills through online courses or certifications can improve chances, and being prepared for a training period is common for new hires.

How to make 2000 a week working from home?

Entry level call center representatives can increase their earnings by working multiple shifts, handling a high volume of calls, and improving communication skills to qualify for performance bonuses. Earning $2000 weekly typically requires working full-time hours, often 40 or more hours, and may involve commission or incentive pay depending on the company's compensation structure.

What is an Entry Level Call Center Representative job?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

What are the key skills and qualifications needed to thrive in the Entry Level Call Center Representative position, and why are they important?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I work at a call center with no experience?

Entry level call center representative positions typically do not require prior experience, as employers often provide training on customer service skills and company systems. Strong communication skills, a positive attitude, and the ability to learn quickly are valued qualities for these roles.

What does a typical workday look like for an Entry Level Call Center Representative?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

What are the most commonly searched types of Call Center Representative jobs in Rochester, NY? The most popular types of Call Center Representative jobs in Rochester, NY are:
What are popular job titles related to Entry Level Call Center Representative jobs in Rochester, NY? For Entry Level Call Center Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Call Center Representative jobs in Rochester, NY look for? The top searched job categories for Entry Level Call Center Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Call Center Representative jobs? Cities near Rochester, NY with the most Entry Level Call Center Representative job openings:
Entry Level Call Center Representative jobs near you
On-Call Contact Center Representative

On-Call Contact Center Representative

Tompkins Financial

Batavia, NY • On-site

$18 - $19.50/hr

Other

Posted 16 days ago

Job description

Customer Experience Agent (Contact Center Representative)

The Customer Experience Agent (Contact Center Representative) answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems with a good knowledge of company, services, and products for retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced.

Responsibilities
  • Responsible for managing inbound calls in a timely manner in a multi-bank environment
  • Receive and process telephone service requests, including but not limited to Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature
  • Demonstrates and promotes a 100% commitment to providing a best in class experience for our internal and external customers
  • Maintain thorough knowledge of company procedures, policies and banking regulations
  • Provide accurate, valid and complete information to customers by using the right methods/tools available
  • Meet personal/customer care center team targets and call handling quotas
  • Follow all company policies and procedures as set forth in the Employee Handbook
  • Performs other related duties as assigned or directed
  • Promotes and cross-sells bank products and services to customers and prospects; actively participates in department digital referral program
  • Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand
Qualifications
  • A minimum of one (1) year banking or related customer service experience
  • Proficient reading, writing, grammar and mathematics skills; proficient interpersonal relations and communication skills and a high analytical ability
  • Must be assertive with the ability to influence others. Effective verbal and written communication skills
  • Able to work in a fast-paced, multiple-task environment with a high-disruption rate
  • Resolve conflict with minimum negative impact on all parties
  • Work independently, prioritize work in order to meet goals in all areas
  • Must be a self-starter, with forward-thinking capabilities, and demonstrate good organizational skills
  • Proficient in Microsoft Word and Excel.
  • Care Center software experience is desirable

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

Pay RangeUSD $18.00 - USD $19.50 /Hr.

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