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Entry Level Call Center Representative Jobs in Rochester, NY

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for ... call center support, or a similar customer-facing position. • Ability to manage inbound and ...

Lthc

Utilization Management Services Rep I

Rochester, NY

$15.75 - $21.50/hr

Provide one-on-one support, coaching, and training to UM Services Reps. * Collaborates with other ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

Lthc

Utilization Management Services Rep I

Rochester, NY

$15.75 - $21.50/hr

Provide one-on-one support, coaching, and training to UM Services Reps. * Collaborates with other ... Call center experience preferred, not required. * Strong analytical and problem-solving skills.

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Entry Level Call Center Representative information

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How much do entry level call center representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for entry level call center representative in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Entry level call center representative roles typically do not pay $4,000 a week; such high earnings usually require advanced skills, experience, or specialized roles. High-paying jobs without a degree often include sales, real estate, or certain skilled trades, but earning $4,000 weekly generally involves significant experience or commission-based income. Certifications, strong communication skills, and a proven sales record can help increase earning potential in these fields.

How to apply in a call center with no experience?

Entry level call center representative positions often do not require prior experience; applicants should focus on highlighting strong communication skills, a positive attitude, and basic computer proficiency in their application. Completing relevant training or certifications, such as customer service courses, can improve chances. Applying through online job portals or company websites and demonstrating a willingness to learn are key steps.

How to make 2000 a week working from home?

Entry level call center representatives typically earn between $10 and $20 per hour, making it challenging to reach $2,000 weekly without overtime or multiple shifts. To increase earnings, gaining skills in sales or specialized customer service, working additional hours, or securing higher-paying roles can help, but consistent $2,000 weekly income may require advanced positions or performance-based incentives.

What is an Entry Level Call Center Representative job?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

What are the key skills and qualifications needed to thrive in the Entry Level Call Center Representative position, and why are they important?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I work at a call center with no experience?

Entry level call center representative positions typically do not require prior experience, as employers often provide training on customer service skills and company systems. Having good communication skills and a positive attitude can help you qualify for these roles, which often involve working with basic computer tools and phone systems.

What does a typical workday look like for an Entry Level Call Center Representative?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

What are the most commonly searched types of Call Center Representative jobs in Rochester, NY? The most popular types of Call Center Representative jobs in Rochester, NY are:
What are popular job titles related to Entry Level Call Center Representative jobs in Rochester, NY? For Entry Level Call Center Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Call Center Representative jobs in Rochester, NY look for? The top searched job categories for Entry Level Call Center Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Call Center Representative jobs? Cities near Rochester, NY with the most Entry Level Call Center Representative job openings:
Entry Level Call Center Representative jobs near you
Inside Sales Center Agent - Rochester, NY

Inside Sales Center Agent - Rochester, NY

Renewal by Andersen

Rochester, NY

$25/hr

Full-time

Re-posted 6 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 140 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 95,047 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 92%

    92% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

Featured by Renewal By Andersen, based on 140 Breakroom Quiz responses from their frontline employees

Job description

Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.
Renewal by Andersen is looking to hire Call Center Sales Agents who possess the drive to succeed in a fast pace call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.
A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.
WHAT YOU'LL BE DOING | THE ROLE
- Being in office is required.
- Convert inbound and outbound phone calls into appointments, follow communication scripts when handling different customer enquiries
-Document all call information according to standard operating procedures
-Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center
This role requires training in person in our Rochester, NY office. The training will be 2 weeks with the first week being a classroom style and the second week will be shadowed by a mentor.
You will work Mon-Fri 10:30 AM - 6:30 PM (1 hour lunch) and Saturday 9AM - 2PM
PAY:
Guaranteed base pay of $18/hr with a portion of your income coming from bonuses and incentive program.
Uncapped performance-based incentive plan paid out monthly - Depending on your performance, you can earn an extra $300 - $500 per week!
After training, Make up to $25/hr (base pay + incentives) with the potential to earn even more!
QUALIFICATIONS:
-High school diploma or equivalent
-Must have a valid Drivers License
-Reliable vehicle to travel to and from the office
- 1+ years of experience a call center environment
- Willingness to learn with a passion for building a career in Sales and Marketing with the ability to guide and lead customer decision making
-Employees must have the ability to work Monday - Friday (10:30 am to 6:30 pm) with a 1 hour lunch and Saturday 9:00 am - 2:00 pm.
-Strong understanding of PC and software along with excellent data entry and typing skills; preferably must be able to type 35 wpm
-Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
-Professional customer service listening, verbal, and written communication skills
-Ability to handle stressful situation appropriately and maintaining professionalism
By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, RbA).
$18 - $25 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Vigorously and diligently work to generate leads while engaging in door-to-door campaigning in assigned territory generating qualified sales opportunities as instructed by the Canvassing Program Manager
  • Transport self to assigned territory and work independently to while representing Renewal by Andersen at all times with the utmost degree of professionalism.
  • Utilize Renewal by Andersen mapping program, and business applications, to accurately keep records on house-to-house information and data tracking.
  • Be courteous, neat, clean and in proper uniform with required municipality permitting at all times
  • Attend company meetings as required.
  • Communicate with Canvassing Program Manager ideas that can improve effectiveness of the canvassing program policies of Renewal by Andersen.
  • Master Renewal by Andersen methodology, product, and current promotional offerings. Become a Signature Service expert

  • High School Diploma or equivalent required or 2 years experience
  • Valid Drivers License with a clean driving record
  • Minimum age of 18 to be covered under company driving insurance policy
  • Reliable transportation to navigate through territory
  • Strong verbal communication skills
  • Goal-oriented and self-motivated
  • Able to navigate through multiple platforms on tablets
  • Physically able to stand and walk 3 to 5 miles a day

    • Working at Renewal By Andersen

    Perks for frontline workers

    From Renewal By Andersen, via Breakroom

    • Flexible Scheduling

    • Career Growth

    • Paid Training

    • Friendly Environment

    • Employee Recognition

    • Strong Team-Building

    About Renewal By Andersen, in their own words

    From Renewal By Andersen

    Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

    Learn more about the benefits of Renewal by Andersen’s Signature Service:

    Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

    Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

    Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

    Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

    Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

    Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

    Company values

    From Renewal By Andersen

    Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

    Diversity and inclusion statement

    From Renewal By Andersen

    Be Renewal. Be You.

    We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

    What Renewal By Andersen employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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