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Ez Pass Customer Service Jobs in Rochester, NY (NOW HIRING)

Merry Maids

Residential Cleaner

Rochester, NY · On-site

$450 - $700/wk

Ability to pass a national criminal background check, motor vehicle record check & drug screening ... Strong communication and customer service skills * Ability lift and carry 20 lbs. of equipment

Estes Express Lines

Service Center Clerk II

Rochester, NY · On-site

$15.50 - $19/hr

Contact customers and coordinate delivery times to schedule appointments for freight delivery ... Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a ...

Estes Express Lines

Service Center Clerk II

Rochester, NY · On-site

$21.55 - $24.05/hr

Contact customers and coordinate delivery times to schedule appointments for freight delivery ... Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a ...

Estes Express Lines

Service Center Clerk II

Rochester, NY

$15.50 - $19/hr

Contact customers and coordinate delivery times to schedule appointments for freight delivery ... Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a ...

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All JobsEz Pass Customer Service JobsEz Pass Customer Service Jobs in Rochester, NY

Ez Pass Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do ez pass customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ez pass customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does an EZ Pass Customer Service representative do?

An EZ Pass Customer Service representative assists customers with issues related to their EZ Pass accounts, such as account setup, billing inquiries, payment processing, and resolving transponder problems. They answer questions about toll charges, account balances, and violations, and provide guidance on how to manage and update account information. Representatives may also help customers dispute charges and ensure all account concerns are addressed efficiently.

What are the key skills and qualifications needed to thrive as an EZ Pass Customer Service representative?

To thrive as an EZ Pass Customer Service representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and EZ Pass account management portals is typically required. Patience, active listening, and professionalism are essential soft skills for effectively addressing customer inquiries and resolving issues. These skills and qualities ensure efficient service delivery, customer satisfaction, and the smooth operation of toll account systems.

What are some common challenges faced by EZ Pass Customer Service representatives, and how can they be effectively managed?

Ez Pass Customer Service representatives often handle a high volume of calls and inquiries, especially during peak travel seasons or when system updates occur. Common challenges include resolving billing disputes, assisting customers with account management, and explaining toll policies clearly. To manage these challenges effectively, representatives rely on thorough training, up-to-date knowledge of policies, and strong communication skills. Team collaboration and support from supervisors also play a key role in problem-solving and ensuring customer satisfaction.

What is the difference between Ez Pass Customer Service vs Toll Booth Attendant?

AspectEz Pass Customer ServiceToll Booth Attendant
Required CredentialsHigh school diploma; customer service skills; familiarity with electronic toll systemsHigh school diploma; basic math; ability to operate toll equipment
Work EnvironmentCall centers, offices, or remote support; primarily indoorToll plazas; outdoor; variable weather conditions
Employer & Industry UsageTransportation agencies, toll authoritiesHighway agencies, toll collection points
Common Search & ComparisonCustomer support roles in toll systemsManual toll collection jobs

Ez Pass Customer Service representatives handle inquiries related to electronic toll systems, account management, and technical support, often working indoors. Toll Booth Attendants physically collect tolls at highway toll plazas, working outdoors in various weather conditions. Both roles support toll collection but differ in environment, credentials, and daily tasks.

What are popular job titles related to Ez Pass Customer Service jobs in Rochester, NY?

For Ez Pass Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Ez Pass Customer Service jobs in Rochester, NY look for?

The top searched job categories for Ez Pass Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Ez Pass Customer Service jobs?

Cities near Rochester, NY with the most Ez Pass Customer Service job openings:

Ez Pass Customer Service jobs near you
Infographic showing various Ez Pass Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Agent - Breeze

Avflight Corporation

Rochester, NY • On-site

$15/hr

Full-time

Posted 9 days ago

Key responsibilities

  • Provide efficient, friendly customer service and handle inquiries promptly.

  • Perform cargo handling, aircraft cleaning, and operate ground equipment such as tugs and belt loaders.

  • Assist passengers with reservations, baggage, boarding, and guide them to and from aircraft ensuring safety.

Avflight rating

3.7

Company rating: 3.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

66th of 67 rated aviation services

Job description

General Purpose of Job:
This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.
Duties:
  • Provide efficient, friendly service to all of our customers
  • Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
  • Complete all necessary arrangements for accommodating passengers with reservations, standby's, luggage, cabin availability and in-flight supplies
  • Guide passengers from the terminal to and from aircraft ensuring a safe path at all times
  • Perform the loading and unloading of cargo on and off aircraft
  • Transport cargo between terminals and aircraft
  • Physical handling of freight and company material
  • Marshalling aircraft and equipment
  • Operate ground equipment, including tugs and belt loaders
  • Clean and service cabin interiors, including cockpit, lavatories and draining lavatories
  • Use safety related equipment and provide de-icing service to the aircraft when needed
  • Perform other duties as assigned

Qualifications:
  • Excellent communication skills
  • Ability to push/pull/lift 50 lbs. for extended periods of time
  • Ability to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Must be 18 years or older
  • High School diploma or GED equivalent
  • Must pass background check, pre-employment drug test and obtain security clearance Must have authorization to work in the U.S.
  • Must have valid Driver's license
  • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:
  • Be pleasant with others on the job and display a good-natured, cooperative attitude
  • Be reliable, responsible, and dependable, and fulfill obligations
  • Strong attention to detail
  • Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
  • Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
  • Willingness to take on responsibilities and challenges
  • Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands :
Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
EEO/AA

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